All reviews

Rating Breakdown

  • 5
    12% (5 ratings)
  • 4
    7% (3 ratings)
  • 3
    2% (1 ratings)
  • 2
    7% (3 ratings)
  • 1
    71% (29 ratings)

Reviews with Text

  • 95% (39)
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2 / 5 Share

Oct. 24, 2025

Using app

7 months

Total reviews

3

Average rating

2.7

5 / 5 Share

Oct. 3, 2025

Works like charm. Cant see why there are so bad reviews.

Using app

About 14 hours

Total reviews

7

Average rating

4.7

1 / 5 Share

Oct. 2, 2025

RIchtig schlecht nur probleme beim verbinden

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Vielen Dank, dass Sie uns informiert haben – wir schätzen Ihr ehrliches Feedback sehr. Inzwischen haben wir mehrere Probleme behoben, die dazu führen konnten, dass auf Ihrem Counter falsche Zahlen angezeigt wurden. Sie sollten nun die korrekte Zahl auf Ihrem Counter sehen. Zur Erinnerung: Bitte stellen Sie sicher, dass Sie stets die neueste Version der App verwenden. Wenn Sie weiterhin Schwierigkeiten haben, zögern Sie bitte nicht, uns unter [email protected] zu kontaktieren.

2 / 5 Share

Sept. 23, 2025

I'm not experiencing the sync issues of other people as most of you don't seem to have set it up with the correct settings per the instructional page using ID and Token. It works fine if you followed the instructions. My issue is with the filtering capabilities of what number is displayed. The difference between Paid and Unpaid is objectively stupid and your team should have more logical reasoning skills than to simply filter on status = Paid or show all, ESPECIALLY since the checkbox is not to "only show paid orders" but rather "show unpaid orders". Deselecting this (i.e. removing Unpaid orders) should not removed partially refunded orders as THESE ARE PAID. It should only remove refunded and unpaid orders as the checkbox implies. There is no option to actually show the desired number as I'm either looking at all orders, including refunded ones, or I'm looking at only paid orders that did not get have a partial refund (all were simply refunding shipping, the order is still paid). This is the work of unskilled labor with no business insight to make the filtering so simplistic and incorrect. Your AI theme section generator could create this better. Ideally there would be more options to filter by the status so we can choose it for ourselves, and even better would be to allow filtering by tags to remove samples and affiliate orders and anything else we don't want to count as "real" orders. As it stands I'm looking at a number that either under or over represents my order volume.

Using app

34 minutes

Total reviews

2

Average rating

3.0

Developer Reply

We're sorry the filtering features aren't meeting your expectations. We take your feedback very seriously and will ensure that it is taken into consideration. We appreciate you reaching out. If you are experiencing any additional challenges, please don't hesitate to reach out to [email protected]

1 / 5 Share

Aug. 7, 2025

Brand new, out of the box and I think it's possessed. I chose total sales, it jumps to 10. I've had 1, so where the heck does 10 come from?! I put it on last order number and it's correct at 1001. Just sitting here trying to figure things out and the possessed box jumps from 10 to 20. Uh...? I thought this would be a neat way to celebrate sales. Maybe I'll need to write my own code to use Smiirl's API. Such a disappointment after being excited for this to arrive.

Using app

23 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 6, 2025

It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders. I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person. So I went back to the old counter app, which seems to be working for now. https://apps.shopify.com/counter?locale=sv

Using app

24 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to [email protected].

1 / 5 Share

July 29, 2025

The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to [email protected].

1 / 5 Share

July 11, 2025

The app don't reset when the watch hits at midnight

Using app

2 days

Total reviews

2

Average rating

3.0

2 / 5 Share

July 10, 2025

it doesn't reset at the end of the day,

Using app

1 day

Total reviews

24

Average rating

4.8

1 / 5 Share

July 8, 2025

I'm having the same issues as everyone else, the old app worked great. This new one is a pain. Every 1 order the counter goes up by 2. I have to reset it everyday. And it keeps flipping randomly throughout the day. Disappointed, I've had the counter for a year now and never had issues until now.

Using app

28 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to [email protected].

1 / 5 Share

June 18, 2025

I own 4 Shopify counters, 3 using the old app (works well) and 1 using the new (doesn't work at all). Shopify refuse to let you use the old app, so you're forced to use the new app which doesn't work. Check the other reviews, it's not worth buying the counter at the moment.

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

June 17, 2025

It doesn't work, as others have stated. The main issue is that it does not reset at the end of the day. Seems like such a simple fix, yet Shopify doesn't care to fix it. Insane.

Using app

24 days

Total reviews

8

Average rating

4.5

Developer Reply

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to [email protected].

1 / 5 Share

June 16, 2025

Since I was forced to update my Tidbyt counter no longer works with Shopify.

Using app

3 months

Total reviews

2

Average rating

3.0

1 / 5 Share

June 12, 2025

Exactly what everyone says, ever since the update the counter doesn't work anymore, completely worthless.

Using app

3 months

Total reviews

2

Average rating

3.0

1 / 5 Share

May 31, 2025

paid 300 dollar for the machine and the app is not even working, anyone knows a app that work., and this app is even make by shopify. unbelievble

Using app

1 day

Total reviews

2

Average rating

3.0

1 / 5 Share

May 21, 2025

The counter became useless after Shopify forced us to update the app. 1- The app don't reset when the watch hits 0:00, it just keeps adding numbers 2- We configured the numbers to exclude unpaid orders, but they are still being counted 3- Random ups and downs in the day 4- Refunds are not being counted. So if you sell $1,000 but refund $2,000, the app would still show you've sold $1,000 5- And the more important thing: WE CAN'T GO BACK to the old App, they removed it from the Shopify App Store. If you have the Counter and are requested to update it: DON'T DO IT!

Using app

15 days

Total reviews

3

Average rating

3.3

5 / 5 Share

May 12, 2025

It works if i do that: finally got this to work by completely uninstalling the app in Shopify and starting again. The interesting thing is it started to work after I put the name of the counter in the Shopify app different to what it's called on the Smiirl webpage. Maybe that did the trick, maybe it didn't.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

1 / 5 Share

May 6, 2025

Should have kept the old app. I have to refresh the count daily. It has made the counter useless.

Store

Andar

Using app

8 days

Total reviews

10

Average rating

4.5

1 / 5 Share

May 5, 2025

This new version of the app does not work. First the number was wrong and now the number on the counter keeps going up by 2 for every one sale. The old app was so great, I just set it and forgot about it and it worked!

Using app

26 days

Total reviews

1

Average rating

1.0

1 / 5 Share

April 9, 2025

Ever since the new app dropped, the counter is ALWAYS incorrect. Whenever I get an order, the counter value decreases. I have to manually update it EVERY time. Which was not my expectation when I purchased the counter.

Using app

16 days

Total reviews

3

Average rating

3.7