All reviews

Rating Breakdown

  • 5
    75% (2,171 ratings)
  • 4
    14% (413 ratings)
  • 3
    3% (81 ratings)
  • 2
    2% (45 ratings)
  • 1
    3% (97 ratings)

Reviews with Text

  • 59% (1,666)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 28, 2020

Je serai vraiment ravie si cette application me porte ses fruits le plus rapidement possible malgré les difficultés actuelles

Using app

4 months

Total reviews

11

Average rating

4.8

2 / 5 Share

Dec. 28, 2020

I really want this app to work, it's much easier doing everything directly in Shopify. But it has let us down twice in a row, and each time has been disastrous. We rely on our newsletter heavily for new releases, when something doesn't work it affects our business significantly. The first time the whole newsletter that we'd spent days on just deleted itself right before we sent it out. The second time the product links in the newsletter didn't work because when we had created the newsletter the products were still in draft mode. When we made them active the link was broken and they took to the customer to a 'preview' mode. Email marketing is so important, if you are going to release a tool like this I think it needs to be more polished. Other advice for the app: - allow more configurations for product alignment - the more customisation the better, it's pretty simplistic atm - It only sends half of the emails at a time, meaning some customers don't get it until up to 24 hours later, when you have limited releases this frustrates people. - Would be great to be able to import your own fonts - As far as I can tell there is no way to not have a 'logo' at the header. Get rid of this function.

Using app

7 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share this great feedback with us. I am sorry the app as it is right now does not suit your needs, our team are consistently working to improve the app and add functionality where possible. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team in order to help with future updates to the app. Claire l Shopify

5 / 5 Share

Dec. 28, 2020

I used this app to send a email to let my subscribers know my online store is now live....it was super easy, the email was already drafted all I had to do was make changes where I needed and hit send.....thanks shopify!

Using app

About 1 month

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 26, 2020

So far so good...I do like the app, when I get more savvy I know to enjoy a lot more. Thank you Shopify! :))))))))))))))))))))))))))))))))))))))))))))))))))))

Using app

About 1 hour

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 26, 2020

I love it . It works wonder when trying to sell my products. I truly appreciate this being free with my store.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 26, 2020

very good app I like send emails with this app I give you 1,000000000000000000000000000000000000000000 stars

Using app

43 minutes

Total reviews

5

Average rating

4.4

5 / 5 Share

Dec. 24, 2020

Used to keep contact with my subscribers who order and those who don't. I've received favorable responses and new orders from the campaigns.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2020

Very easy to use and handy app, makes getting back to the customers super easy! Would highly recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Simple and easy. Not sure if it is working correctly though (all subscribers receiving emails) but that has to do with how we treat subscribers. Thanks for this free tool shopify!

Using app

26 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Ease of use to send out our Newsletter. No problem placing images. Will aim to use more depending on ROI.

Using app

8 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 19, 2020

Really good app, as good as mailchimp in terms of usability whilst missing some key features liek the ability to adjust padding between elements and insert things like dividers between elements.

Using app

15 days

Total reviews

1

Average rating

4.0

3 / 5 Share

Dec. 19, 2020

I like the cool animated graphic but wish I could also customize the email a bit more with adding images of my own.

Using app

23 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Hey there, Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and it’s feedback like this that helps us do that. I would love to hear more about what you have in mind in regards to adding images to your emails. Im going to send you an email to open up the lines of communication. Amy | Shopify Support

4 / 5 Share

Dec. 17, 2020

Super easy to use and it can read the discount code you create and provide a template with it for most holidays. However, it could be better if it can create with coding or cooperate with Stripo email that offers thousands of beautiful templates for you to integrate with main email sender service tool.

Using app

6 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 16, 2020

Love how easy and fast it is to design an email and get it sent out! I also like that you can design one and then schedule one and send it out whenever!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

The app is just very self explanatory. I also love how they have templates set for you where it makes it easier to put your emails together.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

I really enjoy using this app to send out my emails. I have used it with alot of my emails I had to send out to my customers.

Using app

3 months

Total reviews

11

Average rating

5.0

1 / 5 Share

Dec. 15, 2020

I liked it originally, but it seems to degrade over time. Now any link I include will not show up as blue and the receivers cannot link as I want. Also difficult with adding pictures. While I gladly pay the over 2500, I have exceeded that number and this may be the cause of my problems. Shopify so far has no answer to help me. Must I go to GMAIL in 500 sets each week's campaign?

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. You should be able to make the link any colour you wish, and you should be able to link it to where ever you like. As for pictures, I would be happy to look at that with you. I’m going to follow up with you with an email, to open up the lines of communication here, so I can help you get this resolved. Amy | Shopify Support

1 / 5 Share

Dec. 15, 2020

I would strongly advice AGAINST using this app, especially if you're coming from another email marketing service. It lacks basic features and is unreliable. As a backstory - we do not require registrations on our website to place an order and sometimes people misspell their email addresses. This will result in hard/soft bounces from this app. If you reach the limit of 5% bounce rate (which if you have used another marketing service before and have a substantial subscriber base is almost guaranteed) the campaign will FAIL. What that means is that a small portion of the subscribers will receive the email and the rest will not. This happened to us and we only had 5000 subscribers of which just the first 950 emails were delivered. We contacted support and there was nothing they could or wanted do about it. That lead to lost revenue, because we expect 6-8% conversion rate from those emails. We can't even use our previous marketing service since the people who already got the email (those 950 subscribers) or their mail services are highly likely to mark it as spam now if we try to resend. So we're stuck in limbo and our holiday sale campaign (at least as long as email marketing is concerned) is ruined.

Store

KLIN.BG

Using app

8 months

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and it’s feedback like this that helps us do that. I’m going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Amy | Shopify Support

5 / 5 Share

Dec. 14, 2020

This app is a MUST HAVE! Periodt. By far the best platform for your business. I would highly recommend.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2020

It's so easy to drag and drop items into the template. You can whip up a mass email in minutes. Well done !

Using app

About 1 hour

Total reviews

4

Average rating

5.0