Shopify Email

June 27, 2020

Pretty basic, half the time my subscribers don’t get emails. Missing heaps of important info. Definitely need to download something more professional.

June 23, 2020

I think this is great for showing your products, but theres missing very important features such as the creation of Signup forms for new visitors.

June 15, 2020

Five stars for being there, but 1 star for content. It appears to allow limited content and links...

June 14, 2020

It seems functional enough, but the editability of the email body is subpar. I would love to be able to use it but I do not want to sacrifice the look of the email for something a bit more integrated. I cannot even add 2 columns to the thing. Using it would make my life so much easier seeing as we send out weekly emails updating customers on what products got moved into the sale collection. But we sell small products and having 7 big images that take up the full width is beyond excessive.

June 2, 2020

Very basic email app. It's fairly easy to use but wish there were more tools like automating welcome emails or scheduling them.

June 1, 2020

Basic. That about sums it up. If you are looking for advanced features, this is not it. For stores that communicate with their customer base a few times a year, not a bad program. For new stores just starting out, not a bad program. For stores that want to set up workflows, abandoned cart emails, abandoned shopping emails, and more, this is NOT your program. For those that bash it, move on. If you are one of the above types of businesses, this is a cost-effective way to communicate with your customers.

May 31, 2020

Excellent app, fast and easy to use. Easy to feature one of your products or customize your own campaign. Automatically adds your email subscribers. I have used other's and this is hands down my favorite, saves me tons of time!

May 29, 2020

I don't know why people are so upset about this app... Yes it is basic, yes it is simple, and yes this is not a Mailchimp but has an integration with the Shopify system and your true list of subscribers that checked the marketing permission. I had a very bad experience with Mailchimp as the were counting my subscriber's numbers from Shopify, even those that did unsubscribe. The 'ShopSync' app is not updating your list of subscribers/unsubscribers in Mailchimp but MC will charge you for the full amount. My list of emails collected was around 2000 so MC for me was free. Then I got one subscriber extra and I jumped into higher bracket and this is the time where the problem started. MC was charging me 49.99 USD per month until I will reach 2500. I was like okay I can handle it. When I reached 2501 another 8.99 was added to my billing without even a notice on my email they just sent an invoice. As this was for me a bit expensive I changed the app to Seguno, and the first shook that I got was that my list of real subscribers (who marked the marketing permission) were around 1000 not like Mailchimp calculated via ShopSync 2501. As I sent an email to Mailchimp about it I didn't receive any answer-back. Seguno also not calculating to list bounce emails and spam emails so they kindly cleaned up my list. I would suggest to everyone to check your numbers of real subscribers based on your customer list in your Shopify system as ShopSync in not updating your list in MC. As in my case, I shouldn't pay over 50 USD for 2501 subscribers where more than half of that weren't subscribers anyway. As for now I highly recommend Seguno App and Shopify Email for stores who just want to simply promote the store, products, blogs. They are enough and right now Seguno is keeping my subscribers list clean and updated and I'm paying 20 USD a month as I reached 1001 subs.

May 27, 2020

So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you .. However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app .. We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now .. Mike, Co-Founder www.RocknRomanceVintage.com

May 22, 2020

This app isn't very good. I shouldn't have to do a search and create a customer group (which in itself is poorly designed) every time I want to send an email to my customers. I should just be able to view my list of customers direct from the app and select the customers I wish to email. It is completely counter intuitive and painful to use. Being able to save customer groups is handy and should be a feature, but definitely should not be a constraint of creating and sending emails.

May 8, 2020

This has a lot of potential, but isn't really ready for active use, especially if you have a large list. The features are very limited, but adding products to an email is incredibly fast and could improve your workflow. We've been testing it with around 10000 subscribers and it just takes too long to send emails (they go in batches but it can take hours for any to send at all) so scheduling is effectively meaningless. There's no automation, and I'm not sure whether anything is planned or if this is only intended to be a starter service for very small businesses.

May 7, 2020

I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify. Still a lot of work to do Shopify...

May 5, 2020

I used this app and found spelling errors and simple grammar edits were not highlighted! I cannot trust this mailing system if this does not get corrected.

May 3, 2020

The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, this will not do, I go back to Mailchimp.

May 1, 2020

Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...

April 30, 2020

First I thought: GREAT! and it already is, but I thought there will be more included, than just the newsletter tool... Forms, Automation e-mails etc. But no. That would be so great, to handle it all in shopify directly without any third party.

April 29, 2020

Great idea. But I'd appreciate if we could have automations and trigger features available. Moving away from third-party providers like MailChimp and having everything run through Shopify would be best.

April 28, 2020

Would appreciate if I can filter all emails of people that have NOT ordered for all time period. Otherwise it is good app to have.

April 28, 2020

from the one hand? easy to use from the other hand? 1. no automation 2. no option to import lists from different services 3. not feet for other languages than english (no option to translate some of the texts) 4. can't edit the footer text 5. no social media icons only links by text... 6. low amount of fonts

April 27, 2020

The App has a major problem for me. None of the previews will display. When I open the app to start a campaign, all the templates show, "no image available". Otherwise, the app appears to be very basic. This is just launching, so its to be expected. Amy, can you take a minute to follow up by sending me an email to open up the lines of communication to see what can be done?