Shopify Forms
All reviews
Review RSS feed
VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!
Hi, there! We recently launched a way to store all form submissions, so you will always have a historical version of them. All new submissions created after July 28th, will be stored and accessible in content > metaobjects. You can learn more here: https://shopify.link/0Rm8. We invite you to retry the app and if after taking a peek at that help document you're still experiencing trouble, please connect with our live support team here: https://shopify.link/vRnL. - Greta, Shopify Support
You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.
Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: (https://shopify.link/qqQM) -Emily, Shopify Support
having a lot of trouble just trying to make a landing page with an inline form, the popup one is working
Hi, there! I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are: - Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: https://shopify.link/ozB1. - Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: https://shopify.link/rJAB. If after taking a peek at those help documents you're still having trouble, please feel free to connect with our live support team: https://shopify.link/vRnL. - Greta, Shopify Support
most important missing feature: Translation / showing different form based on country. Also, country should ideally be set automatically based on country location, the country attribute of the customer.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Works like a charm... gets 5 stars from me... it's not as customisable as other paid apps, but this works perfectly for running competitions and the likes... you can create inline or pop-up forms that you can place on any page and apply a custom tag automatically for anyone that completes the form. Some folks are saying in the reviews it doesn't collect or store the data, but that's not true - I've tested it and the names are entered into my customer list and I receive an email each time someone completes the form. This is a good option if you are hoping to collect a lot of sign-ups since many of the paid apps cap you out at a certain number of active customers... Shopify does not.
Great app, but it would be better if we could create a translation for different countries
Hi there. Thank you for taking the time to leave your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Very good app, but you must change double click to open/close form.
I had no problems installing and activating this app :) I use Shopify Email, and I missed a pop up form in that app, so when I discovered there was one, just seperat, I was glad. And I could easily adjust colors, font and add a photo to the form so it matches my theme. I also checked the form by signing up an email and it worked and the "lead" went directly into my email list :) 5 out of 5 stars
Could you create a function where the popup stops being shown for a while if the customer clicks on "X" to close the popup without signing up? Because it continues to open even if I click close, when I load the page again, the popup appears. This is boring.
Hi there! Thank you for providing your feedback. We appreciate your input. Currently, you have the ability to customize the behavior of the pop-up. For example, if you wish to limit the number of times a customer sees it, you can set it to appear only on specific page types. Additionally, you can choose to delay the trigger for the first, second, or third page view. Furthermore, you have the option to set a timer for when you want the pop-up to be displayed. -Mac, Shopify Support
The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.
Thank you for your feedback! Depending on how the customer closes the form the Forms app stores completed submissions in "dismissed-after-submit" local storage in the customer's browser without any expiration date. This means that a customer will not see the form again on the browser they submitted their submission on. If a customer clears their browser cache, they would then see the form once again. If you believe this is not the case and are seeing different behavior, please reach out to us through our Help Center: https://bit.ly/2AWw5VA. We're happy to investigate this further with you. -Shay, Shopify Support
is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?
Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: https://shopify.link/DYAY. -Olivia, Shopify Support
10 Stars! I have no idea why the other reviews for this app are so bad. I have had an issue for a while where using third party apps such as Klaviyo and Mail Chimp etc, it is impossible to have a pop up that will enter people into your Shopify email work flow unless you use the third party's email automations instead. After countless hours trying to solve this issue, I came across Shopify forms which has solved that issue for me literally at the click of a button. Thank you Shopify for such a great addition to your already incredible software. I look forward to seeing what comes next!
Yeah I created a form, but is it useful? No.
Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support
Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css. Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....
Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. We have added the ability to translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.
Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support
I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.
Hi, there! Thank you for your feedback. I have shared it with our developers for further consideration. I also wanted to let you know that the Forms app supports over 200 fonts, so you can match it to your theme. Thanks again! - Greta, Shopify Support
The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.
Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6
Updating review Feb 27, 2024 Excellent overall. Does what it says, and thank you for listening to previous feedback and making changes accordingly. Some additional functionality like opting to NOT add a default tag to customers, or allowing to inject custom styles (the default mobile styles make the form nearly unusable) would improve the experience from a shop owner's perspective. -------- Previous review: Nov 5, 2023 Largely does what it says out of the box. But extremely frustrating that it basically ignores existing customers. So if you want t add a tag for example, it'll only work for new email addresses, making this a very limited use case app.
Hi, thanks for sharing your feedback. At this stage, adding tags to an existing customer is a limitation of the Shopify Forms app. As a workaround, you may be able to create a Shopify Flow workflow: https://shopify.link/6kox that can check your existing customer list for any that meets the tag requirements, and apply the tag that way. This would work on a case by case basis however, depending on your store's use case, but is definitely worth considering. I'll be sure to pass on your feedback to our internal development team for consideration though, so that they're aware of the needs you've shared with us here in your review. Thanks again! -Kimi, Shopify Support
It creates new Customers but does not update existing customers with new tags etc so it has limited use case
Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support
I cannot translate the Pop-up. Is there any way to do it?
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.