Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
3.6
feedback
10
chart
#1,288
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
30%
-
Less than a day
20%
-
Less than a month
30%
-
Less than a year
10%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being described as very useful, working well, and a great addition to the store. Users appreciate the functionality and the initiative behind the app. However, negative aspects mentioned include issues with multilingual support, lack of features such as translations and API for managing FAQs, unclear documentation, and concerns about Google Ads disapproval due to potential malicious code. Some users also expressed confusion about the purpose of the app and suggested improvements in documentation and FAQ.
Highlights
Review RSS Feed
All reviews
Feb. 7, 2026
Installed, and my Google Ads were disapproved due to malicious code being added to my site.
Dec. 10, 2025
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
Oct. 11, 2025
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
Sept. 30, 2025
The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.
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