Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
4.3
feedback
8
chart
#1,353
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
25%
-
Less than a month
25%
-
Less than a year
12%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising its usefulness and effectiveness, while others criticize its lack of features and unclear documentation. Positive aspects highlighted include the app working well, being helpful and a useful addition to the store. On the other hand, negative feedback points out the absence of certain features like translations, API for managing FAQs, and unclear documentation. Users also express confusion about the purpose of the app and suggest improvements in the FAQs and documentation.
Highlights
Review RSS Feed
All reviews
Oct. 11, 2025
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
Sept. 30, 2025
The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.
Aug. 23, 2025
June 2, 2025
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
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