Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
4.0
feedback
9
chart
#1,068
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
22%
-
Less than a month
33%
-
Less than a year
11%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising its usefulness and functionality while others point out limitations and lack of features. Positive aspects include the app being described as very useful, working well, and a great addition to the store. Users appreciate the initiative and find it helpful for their business. However, negative feedback highlights issues such as the app not being multilingual, lacking essential features like translations and API for managing FAQs, unclear documentation, and confusion about its purpose as an AI chat agent. Some users also express the need for better integration with Shopify Inbox.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
Oct. 11, 2025
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
Sept. 30, 2025
The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.
Aug. 23, 2025
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