Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
4.3
feedback
8
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#1,353
Shopify
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Oct. 11, 2025
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
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