Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
3.8
feedback
12
chart
#806
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
25%
-
Less than a month
33%
-
Less than a year
8%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being very useful, working well, and being a great addition to the store. Users appreciate its functionality and the initiative behind it. However, there are also negative aspects highlighted, such as issues with multilingual support, lack of features like translations and API for managing FAQs, unclear documentation, and concerns about potential malicious code affecting Google Ads. Users also express the need for clearer information and integration with other Shopify features like Shopify Inbox.
Highlights
Review RSS Feed
All reviews
May 10, 2026
I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic. Simple.
Using app
--
Total reviews
6
Average rating
4.3
May 9, 2026
This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.
Feb. 7, 2026
Installed, and my Google Ads were disapproved due to malicious code being added to my site.
Dec. 10, 2025
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
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