Shopify Knowledge Base
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app's ability to log customer questions and queries, simplify the process for the front-end AI to answer store-related questions, and its potential to drive traffic. Users appreciate the ease of installation and find the FAQs accurate. However, negative feedback revolves around issues such as lack of multilingual support, inaccuracies in pre-generated FAQ answers, manual input requirement for FAQs, and concerns about data source control and hallucination levels. Some users also reported issues with translations, lack of API for managing FAQs, and unclear documentation.
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A lot of non EN problems. It cannot compose a complex answer correctly. It relies on manual data to return actual information. It retries data from shopify injections not from actual store policies. Problems with EN questions versus real store language. As usual.
Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox. Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers. Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in question, for wider question coverage and training. No control over the data source. We have no way to select or correct the data source used for a FAQ, which is surprising for a tool meant to accurately represent our brand. During testing, a URL was invented, along with other incorrect data. The FAQ creation system is a good idea, but it's missing key configuration options (data source, reliability, hallucination level...) to make the tool trustworthy.
Sie ist nur auf englisch gibt keinen Stern.
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