Shopify Knowledge Base

Customize FAQs used by AI agents to answer shopper questions

Rating

3.2

Feedback

Reviews

Chart

#1,750

Shopify

All reviews

Rating breakdown

5 55% (11 ratings) 4 0% (0 ratings) 3 10% (2 ratings) 2 10% (2 ratings) 1 25% (5 ratings)

Reviews with text

75% (15)

Review RSS feed

2 / 5 Share

Dec. 10, 2025

It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.

Store Using app Total reviews Average rating

Revendo Staging 4 minutes 2 3.5

2 / 5 Share

Sept. 30, 2025

The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.

Store Using app Total reviews Average rating

Hunter Creek Crafts Quilling Supplies 5 days 1 2.0

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