Shopify Knowledge Base
Customize FAQs used by AI agents to answer shopper questions
Rating
4.3
feedback
8
chart
#1,353
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Oct. 11, 2025
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
Sept. 30, 2025
The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.
Aug. 23, 2025
June 2, 2025
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
May 30, 2025
Looks great, does what it says but one question, the pre-written sections start as "The store" followed by what we do or provide. How should we structure the other ones? Should we start with the same format or can we answer as we want as log as it is concise?