Shopify Order Printer
Print custom packing slips, invoices, pick lists, and more
Rating
3.1
feedback
322
chart
#481
All reviews
Review RSS Feed
May 16, 2024
A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel. Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc) Address function decided the address needs extra space added above and below that cant be controlled.
Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support
May 16, 2024
Terrible
Hi, there! I'm sorry to hear that you're not enjoying the new Order Printer app. If there is any specific feedback you'd like to share, or if you have any questions about using the app, please let us know: shopify.link/1w5D. -Sophia, Shopify Support
May 16, 2024
Needs the ability to edit documents per order like the Legacy version had.
Hello! Order Printer templates can be customized: https://shopify.link/p131. If you're referring to invoices, packing slips, or something else, please share more detail about your request so we can submit your feedback to our developers. You can reach us 24/7 in the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
May 16, 2024
After update my old template got lost
Hello! Please refer to our guide on migrating from the legacy app: https://shopify.link/18NL. This will help you migrate your template to the new app. -Sophia, Shopify Support
May 16, 2024
We have used the Shopify in-house app Order Printer to print custom pack slips for many years. This is a nearly identical replacement of the Order Printer (legacy) app but with some changes to the liquid variables. There are two help pages you will need: "Liquid variables and filters reference for Shopify Order Printer" and "Migrate from the Order Printer app to Shopify Order Printer".
May 16, 2024
I installed this because it said Order Printer would no longer be available and that this app would be better. The order date it prints is not the date of the order, but rather the date the order was printed. This is quite irritating. Also, the default template prints very small, so is significantly harder to read than the old Order Printer.
Thank you for your feedback! I appreciate the desire to print the order date rather than the date the order was printed. I'll share that suggestion with our developers for consideration in future updates. Regarding the print size, I recommend checking your device's print dialog settings to see if adjustments can be made there before printing. -Sophia, Shopify Support
May 16, 2024
The previous app was better. It supported the logo being part of the invoice and allowed better formatting. This new system is actually a let down. Worse, they're not going to let us keep using the old one.
Hi, there. Thanks for your review of the new Order Printer App! We appreciate your feedback around the new apps functionality. If you're having issues migrating your template to the new version, or having issues with how your information is being formatted, I recommend checking out our help docs for assistance: https://shopify.link/18NL. If you're having difficulties accessing the app, please reach out to our Authenticated Support Team (https://shopify.link/vRnL) so we can troubleshoot and help get this resolved. -Imogen, Shopify Support
May 16, 2024
For the life of me I cannot figure out how to import my previous template. I contacted support for assistance and after wasting 90 minutes of my time with a support person who was akin to a receptionist, I STILL do not have my previous template imported. Shopify and their support & apps are NOT as good as they used to be. Sad face.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. To migrate any custom templates, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
May 29, 2024
Ok but not as good as old app. How can we modify templates? The writing is too small and much less easy to read. To makle order number bigger (essential) add this line of code to replace line 6 - if too large change x-large to large Order {{ order.order_name }}
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. Modifying templates can be completed from within the app directly. There should be a 'Manage Templates' option that you can select to make any necessary adjustments. To learn more about this, you can check out our Editing Templates Guide: https://shopify.link/KBgW. If however. you're having some troubles with this, please feel free to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
May 16, 2024
Not impressed. Seems like another change for the sake of it. Every time something is updated it just creates more work and for no apparent reason. It's counter productive and helps nobody. It would at least be something if we were given the reason for the change. What was wrong with the original app?
Hi there, 1stMobile.UK. Thank you for taking the time to share your feedback with us. It is appreciated and helps our team improve the product. I'll be sure to pass along your feedback to our Product Development team. That being said, you can always reach out to our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for any questions or concerns you may have. I hope this helps! -Victoria, Shopify Support.
May 16, 2024
Need french titles please.
Hi there, Aux 3 Boutons. Thank you for reaching out and sharing your feedback with us. I can definitely understand the importance of this feature request. I'll be sure to share this with our Product Development team for review. You can keep our Shopify Changelog (https://shopify.link/N5vR) on hand to stay up to date when new features roll out to the platform. -Victoria, Shopify Support.
May 16, 2024
Downloaded after long time use of the legacy Order Printer which works very well, at no extra cost! Thank you Shopify. If feedback is welcome I would love to see: - Block style editing of the order form, similar to an e-mail creator. The current CSS style editing is limited for most who don't have the knowledge to work in this format. - In the order overview tab, please add the option for view more columns, the most helpful for our business would be "Delivery Method" as we need to distinguish between Standard, Express & other delivery methods. This will determine the priority in which orders are printed and dispatched. - The inclusion of tags at the order overview stage. This also gives more information at a glance when printing orders. Other than these points the Order Printer app is a great option if you do not want to download 3rd Party apps, and as mentioned, at no extra cost it's a very good option :)
May 15, 2024
Moving the logo over can be hard to figure out but follow the documentation. I ended up dropping the image code for my logo on line 4 (vs #7 as per the example) to get my logo centered at the top of the page. Regarding printing: You'll find both the radio buttons for "Invoice" and "Packing Slip" are checked by default. To default to only one, look at the top of the "Template" page for both pages and uncheck the one you don't want to have auto-populate.
May 15, 2024
It's unfortunate that the Order Printer (now called 'Legacy') is being removed. The biggest value I saw in the existing Order Printer app was my ability to have more than 2 templates, for various purposes. I even used one template as a "work order" of sorts, showing exactly what needed to be produced for the order. The new version only supports "Invoice" and "Packing Slip", which, by the way, a packing slip should never contain pricing details by default. Please add additional template support to allow for shop owners to generate various printouts.
Hey, there! Thank you for reviewing Shopify Order Printer. We appreciate your feedback as it helps us improve our app and tailor it to our merchants' needs. I understand your main concern is regarding the templates. If you weren't aware, you can actually create up to 15 templates in this app. You can refer to this help doc for guidance on creating them: https://shopify.link/35gn. We don't have readily available templates other than the invoice and packing slip, however, I'll share your interest for these to our app development team. As for the pricing on the packing slip, I'm pleased to let you know it's been removed. Reviews like yours help us make impactful changes like this one, so we appreciate your efforts in leaving comments. If you're still seeing the prices on your end, please note you can contact our support team (https://shopify.link/WJna) for assistance and they will be happy to investigate. -Summer, Shopify Support
June 27, 2024
UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much! I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.
Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can pass your comments along to our app development team for consideration. If you're open to it, please create a support ticket by visiting our Help Center. We're looking forward to hearing from you! -Summer, Shopify Support
May 15, 2024
AWFUL Does not include images, it's hard to work without images.
Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support
May 15, 2024
Once customized it works well. I am disappointed that a new version is coming out. The version I am currently using is now being called the "Legacy" version. I was encouraged to install the new app. I did install it. All of the settings from the old app which I paid someone to customize do not carry over. Shopify must assume that all of their customers are efficient in back end programming. That is not the case. I tried to get help from the "chat" support feature. Epic fail which is typical. Not that the chat person was not trying. He was but since I am not savvy working the back end of software his recommendations are not good enough. I tried to follow his instructions but I can't complete the task. Shopify used to have a good phone support option that they eliminated. Very bad mistake on their part. I have requested a phone support option and they refuse to offer it. When it was available it worked amazing and we always were able to get our issues resolved. The reason is because the phone support person could log into my computer and show me exactly what to do. With the chat support it takes a very long time and simply does not work in most cases. Now I am on my own and unfortunately I am not a happy customer.
May 15, 2024
The packing list is not supposed has prices on it! We can not use it! Please follow the current order printer format.
Hey there! Thank you for your review and feedback. The packing slip no longer has prices on it. If you still see them on your end, please create a support ticket by visiting our Help Center (https://shopify.link/WJna) and we'll investigate. -Summer, Shopify Support
May 15, 2024
At least they are giving us time to migrate, but this new app does not support any of the customizations we have implemented in the legacy app. I cannot currently figure out how to add line item images to my invoices. Documentation is very sparse and there are not many templates that are provided in the app that you can customize.
Hello! It sounds like your previous templates might include some legacy variables that will need to be updated for the new version of the app: https://shopify.link/18NL. If the changes you're making are within the scope of the Shopify Design Policy, our Theme Support team may be able to help. If not, you can post a question in the Community forums for advice from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
Aug. 16, 2024
As the deadline is coming due what are we suppose to do about this bad product? My order page was perfect. And I do mean PERFECT !! What am I suppose to do with this mess that you have created? I am not a programmer and paid someone to create my order page. Do I now have to pay him again to fix this mess that you have created? I was proud of my order page and will now be ashamed to include this mess with my orders. I can't believe that you would be pushing a product that has a 2.1 overall rating. Does this mean that you guys are going downhill? Your new product is uncommonly bad. It doesn't total the products. It doesn't have a place field for my logo.
Hello, Sew Inspired Quilts of Nauvoo. Thanks for reaching out and taking the time to leave a review. It is appreciated and helps our team improve the product. I can definitely understand your concern and the need to have this functionality. I've gone ahead and submitted your feedback request to our Product Development team. To stay up to date on new features, keep an eye on our Shopify Changelog: https://shopify.link/N5vR. I hope this helps! -Victoria, Shopify Support.