All reviews

Rating Breakdown

  • 5
    22% (57 ratings)
  • 4
    8% (21 ratings)
  • 3
    5% (14 ratings)
  • 2
    3% (9 ratings)
  • 1
    62% (162 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 27, 2024

Good to see the developers at shopify listened to how bad the first release of this app was. Recently, last week I think it was, there was a new import from templates put in place and I have to say, it is now exactly how all my old custom templates were and works how it should. I am happy with this new implemented import that they have done.

Store

mbRADIO

Using app

24 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 26, 2024

I was trepidatious about updating to this new version of the app, but it was super easy get up and running. The custom template that we worked so hard on to perfect years ago was simple to import, and came through perfectly. Thanks, team!

Store

We'Moon

Using app

42 minutes

Total reviews

4

Average rating

4.8

1 / 5 Share

June 26, 2024

Migrating customized template doesn't work.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support

1 / 5 Share

June 24, 2024

Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hi. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support

1 / 5 Share

June 24, 2024

Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy. I have forms that need to be printed and signed. Why can't this have been tested first. Poor show!

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thanks for letting us know about this! While we're not able to provide support for custom coding used for templates, if you believe this to not be working as intended please reach out via the Help Centre: (https://shopify.link/7PNJ) to file a report. -Don, Shopify Support

4 / 5 Share

June 23, 2024

I was concerned about going from the original Order Printer to Shopify's order printer. After seeing that I may have to modify some code, and I'm not a coder, I was worried about the transition. I had been using the original app for so many years and have made many customizations, I was worried they wouldn't carry over, but it worked flawlessly with not extra work other than "importing". The only change I had to make was, unchecking the Shopify default templates I didn't need and check the default template I wanted and "done"! The only reason I only gave it 4 stars and not 5 is, I just made the transition this morning and only time will tell if I run into any issues.

Using app

21 minutes

Total reviews

11

Average rating

4.7

5 / 5 Share

June 23, 2024

Using app

About 4 hours

Total reviews

2

Average rating

5.0

1 / 5 Share

July 15, 2024

Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments. *Update 15th of July - fulfillment.tracking_company and fulfillment.tracking_number yields no results - also HS codes are no longer available to use. So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging about markets and global expansion.

Using app

About 1 month

Total reviews

2

Average rating

1.0

Developer Reply

Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support

1 / 5 Share

June 21, 2024

Very little support documentation, and why would this app be released befoer they had a way of importing the old templates? Get your ducks in a row first before releasing this nonsense upon us. Poor effort from Shopify who should be leading the way in professionalism in this regard. Apparently they have no regard for their customers who then have to run around in circles trying to work out what on earth has been thrust upon them. Certainly not an upgrade nor an improvement.

Using app

About 1 month

Total reviews

14

Average rating

4.4

Developer Reply

Thank you for sharing your feedback about the new app and its help documents. This page details migrating your old templates to the new app: https://shopify.link/18NL. If you have any questions or require further assistance, please reach out to us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

June 20, 2024

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

Using app

About 19 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

June 20, 2024

It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.

Using app

About 1 hour

Total reviews

3

Average rating

1.0

Developer Reply

Thank you for sharing your feedback! The new app is intended to offer better performance than the legacy version, so I appreciate you sharing your experience as it is helpful for our developers to consider when working on future updates. I'm glad to hear that you were able to find another option that worked well for you in the meantime. -Sophia, Shopify Support

5 / 5 Share

June 18, 2024

タイトル:とても優秀で使いやすいツール Shopify Order Printerは本当に優秀で助かっています。特に最近のアップデートで、さらに使いやすくなりました。コードの理解が必要ではありますが、その分自由度が高く、自分の思い通りのフォーマットを作ることができます。 一方で、コードの知識がない人には少し難しいかもしれません。それでも、カスタマイズの自由度や便利さを考えると、非常に価値のあるツールだと思います。

Using app

9 minutes

Total reviews

1

Average rating

5.0

4 / 5 Share

June 18, 2024

I jumped into this from the old version, and had to remake some things as the language had changed some. But after some tweaking I made a better adress printout than before. It could be nice with a tool to help you make a good looking printout, but this is very flexible, and weighing in that its free i think its ok! Much better than writing name and adress manually as before. So all and all i think its fine anyways!

Using app

28 days

Total reviews

1

Average rating

4.0

4 / 5 Share

June 18, 2024

Early on this app was a mess, but now it looks like most if not all of the issues have been cleared up. Using it daily just like the legacy app with no more issues.

Using app

About 1 month

Total reviews

1

Average rating

4.0

3 / 5 Share

June 18, 2024

Much better than the previous app, formatting for printing actually works. I regret that logo and product pics aren't on the invoices by default though.

Using app

18 days

Total reviews

1

Average rating

3.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support

5 / 5 Share

June 16, 2024

I have been using it with custom templates and works flawlessly everytime, thanks

Using app

About 1 month

Total reviews

8

Average rating

5.0

1 / 5 Share

June 15, 2024

HATE THIS INVOICE!!!! Whoever thought this up should be fired. The legacy invoice is way better. You just have to ask, "Why?" why change an easy to read and understand invoice with this? I'd like to give it a minus 10

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for review and feedback. We are always looking for ways to improve our app. -Emily, Shopify Support

5 / 5 Share

June 15, 2024

Those who do not know how to code should stay away and those who know how to code on shopify - this app works like a charm !

Using app

32 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

I'm glad I waited for Shopify to work out all of the kinks on this app. I downloaded it and was prompted to transfer my previous templates to this new app. Everything worked well and my old templates were imported without any problem.

Using app

14 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

June 14, 2024

Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)

Using app

23 days

Total reviews

4

Average rating

2.5

Developer Reply

Thank you for your review and feedback. Our team is always looking at ways to improve the app. -Emily, Shopify Support