Shopify Order Printer
Print custom packing slips, invoices, shipping labels
Rating
2.2
feedback
249
chart
#158
All reviews
Rating Breakdown
Review RSS Feed
May 25, 2024
this app is horrible, why are you removing the legacy app and forcing this replacement on us ? Did you find a new way to extract extra money from us ? did you learn something from a youtube side hustles video for a famous influencer ? do you know that day by day it is getting cheaper to make a custom website with great hosting and 100x better support ? do you also know that if your company gets too expensive with all these new hidden costs, people will shift to a platform that will accommodate them better ?
Hi, there! The new app is intended to offer better performance with an improved interface. I appreciate you expressing your dissatisfaction with the app. Please contact us via the Help Center if there is any specific feedback you would like to provide as far as what you would like to see change in future updates: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Sophia, Shopify Support
May 25, 2024
The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.
Hi, there. Thanks for your review of the new Shopify Order Printer app. You are still able to add logos to your templates, but now you need to edit the HTML for your templates to add this information, as well as remove pricing, or add additional instructions: https://shopify.link/p131. If you have difficulties with adding information, or making certain edits, reach out to us via our Help Center for assistance: https://shopify.link/vRnL. -Imogen, Shopify Support
May 24, 2024
Why.....? The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates. Furthermore, the instructions to create a template are false: https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
May 24, 2024
In new Order Printer the displayed div is too small. When the customer address is long, the displayed content overflows. Meaning what Order Printer shows isn't what gets printed. This works properly in Order Printer (legacy) I tried replacing CSS: Polaris-Box with: Polaris-Box printer-inline-preview But this doesn't fix the issue. Polaris-Box div width is too small and Polaris-Layout CSS doesn't flex correctly in the new app. Please fix.
Thank you for sharing your review. We'd be glad to help look into this further. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience so we can take a deeper look. -Olivia, Shopify Support
May 24, 2024
Countering many of the poor reviews here, this app has been a LONG time coming and sorely needed. Previously Shopify had no support for Invoices. If a customer asked for an invoice, there was no way to pull it up, other than installing third party app workaround. That was a huge gap in any b2b workflow and this finally fixes it. Users have always had to know a little bit of HTML, CSS and Liquid to customize an invoice so I'm not understanding the complaints. There also appear to be unlimited templates that can be added so I dont understand some the reviews saying there are only 2. Yes, 2 pre-made, but you can duplicate and create as many as you need. I get that templates have to be done again and that's a hassle, but the old app was a dead end and needed a complete rebuild which is what Shopify is delivering here. My team and I are thrilled that this is finally available and I look forward to leveraging its capabilities into our workflows. No doubt Shopify can and will build on this new foundation.
June 25, 2024
*editing the review to reflect the final outcome and thoughts! Original review below updated* To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did the best they could with the tools they had at the time!) are very code-heavy, and a lot of that code is no longer needed in the new app. If you do not have a pre-existing template, this app will be great for you! To those reading this who are frustrated by the issues, bugs, etc involved with the switch, please trust me when I say I was in your shoes! But please trust me when I say that this switch is better in the long run, and the team at Shopify will help you! They helped me, and Mike P. was able to get my templates working again. After getting support from the team at Shopify, I have completely changed my mind about this app. The transition was difficult, but after talking with the team and seeing the fix they did to get my template to work, it really just came down to the amount of code that is no longer needed that caused the issue! From what I can see, this version of the printer app operates on a more efficient level of coding. To the point that I feel confident with my minimal level of liquid that I could go in and update the templates (if not make my own!) On the previous app, the code was very complicated and hard to look through, but they have truly made it a lot easier! I feel that as long as people are willing to work with the team at Shopify to get their templates moved over, the new app will be a great option moving forward! --ORIGINAL REVIEW BELOW-- At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this. This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to. Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.
Thank you for taking the time to share your review and genuine feedback. -Olivia, Shopify Support
May 24, 2024
rubbish
Hello! Thank you for providing your feedback. If you're experiencing any specific issues with the app, please reach out to our authenticated support through the Shopify Help Center for further assistance: https://shopify.link/vRnL. -Victoria, Shopify Support.
May 25, 2024
Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders. Edit: They HAD it working on the afternoon of May 24th, but it's broken again this morning on May 25th.
Hey there, thanks for taking the time to write a review. We have provided your feedback to the developers of the application. If you are still experiencing issues with the application, we will need to take a further look into your store set up. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
May 24, 2024
By default is not showing the Customer info. Broken template by default.
Hey, there! Thanks for your review. If your templates aren't formatted as expected, feel free to contact us through the Help Center (https://shopify.link/vRnL). We would be happy to assist you further! - Greta, Shopify Support
May 24, 2024
Not working at all with custom templates... The previous app was working perfectly. Why, Shopify?
Hi, there! We appreciate you sharing your review. In order to make your templates work in the new app, you need to replace the legacy variables with the new variables. You can review our Help Center documentation for more information: https://shopify.link/18NL. If you need assistance, please don't hesitate to reach out to our authenticated Support via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
May 24, 2024
Ich bin schwer genervt, war in ewigen Chats, habe natürlich keine versierten HTML-Kenntnisse und verzweifelt versucht unsere Invoices B2B und B2C mit dieser App wieder hinzubekommen. Ein Albtraum, der viel Zeit kostet für bitte was? Ich verstehe nicht wirklich was diese neue Order Printer App soll? Gut fände ich, wenn man wählen könnte, ob man die neue installieren möchte oder einfach seine "alte" und bestens funktionierende weiterhin nutzen kann.
Using app
About 1 hour
Total reviews
1
Average rating
1.0
May 24, 2024
OMG! Who on earth thought this app was an improvement! The old one worked, why change it? I've cut and pasted the text from the old template but it's not even close when viewed on the new order printer. The fonts are lost, totals and discounts are missing, ship to address is gone. We're not doing anything complex here, just wanting it to list the customers order, their address and what they paid for it. I can probably figure out the code to change to get it right but it's going to take a while. If anyone from Shopify is listening you REALLY have to sort this out and at least delay the removal of the legacy app to allow people time to fix your mess.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. To migrate any custom templates however, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
June 14, 2024
UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR! Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
May 24, 2024
Missing: order. shipping name, tax percentage, shipping method. Nog showing: paid by (outside the table), ebay tax. Still no footer, which is quite normal on invoices.
Hi, there! Thanks for taking the time to leave us a review for the new Shopify Order Printer app. If you're attempting to migrating your template to the new app, and data is not appearing as you expect, please refer to our Help document we've crafted on migrating templates: https://shopify.link/18NL. If you're still experiencing issues with your tempalte after consulting the help doc, please reach out to our Team directly for additional support: https://shopify.link/vRnL. -Imogen, Shopify Support
May 24, 2024
You can't even transfer old templates... either missing something or errors
Hi there! Thanks for your feedback. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app. You can find more information here: https://shopify.link/18NL. Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Moira, Shopify Support.
May 23, 2024
Like others have said; typical Shopify wasting time and resources to "update" an app that didn't need updating, only to make it worse. Importing our template from the old app also didn't work, it was missing information and came in much smaller and difficult to read. Frustrating as someone who paid for my template in the old app, because I will now need to pay more money to get a new template. A complete waste of money when the old app works fine.
Hello! Thank you for your feedback and review for the new Shopify Order Printer App. We're sad to hear about your issues migrating your old template to our new app. We've crafted a help document here (https://shopify.link/18NL) to assist with making the changes needed to ease migration. If you're still experiencing issues with your template after consulting our migration doc, please reach out to us directly for support: https://shopify.link/vRnL. -Imogen, Shopify Support
May 23, 2024
Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app to this new version, refer to our Help Document for guidance: https://shopify.link/18NL. If our help document doesn't assist in resolving the specific issue you're facing with the new app, please reach our to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
May 23, 2024
Worst move ever by Shopify, a huge step backwards from the Legacy version. 0 Stars!
Hi, thanks for your feedback. It helps us decide which updates and changes to make moving forward. Rest assured, your comments will be shared with our development team. We appreciate your patience as we continue to refine this new app to better meet our merchants' needs! - Moira Shopify Support
May 23, 2024
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there. Thank you for taking the time to share your feedback with us. We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.