Shopify Order Printer for Shopify

Shopify Order Printer

Print customized pick lists, invoices, packing slips and more
Rating
3.5
Feedback
351
Reviews
Chart
#180
Shopify

All reviews

5 / 5 Share
July 22, 2024

Initially it wasn't easy to figure out the changes, but after figuring out it is working great better than before.

Store Using app Total reviews Average rating
1 / 5 Share
July 20, 2024

This should be a smooth transfer from the old app to the new one but it's not. The import templet function does not work and when we try to print orders in bulk every couple pages is messed up and split between two pieces of paper. They really need to implement some support for this app or fine tune it and rerelease.

Store Using app Total reviews Average rating
Exodus Ride Shop 19 days 4 2.3
Developer Reply

Hi there! Thanks for sharing your feedback with us here. We may be able to provide some customisation support for your templates via our Themes team, if you can reach out using our Help Centre here: (https://shopify.link/7PNJ). -Don, Shopify Support

3 / 5 Share
July 19, 2024

This app is just ok. If you don't understand HTML which I have limited knowledge on, its going to be hard to edit the format of the invoice/packing slip. I do like how we can edit this with a lot of variables because our invoice requires more things than just a standard invoice but it takes some time to understand how each variable is supposed to be formatted in HTML. My one feature suggestion is to be able to email a PDF version of the invoice to customers more easily than just saving it as a PDF each time and emailing it manually. This would save us so much time.

Store Using app Total reviews Average rating
First Source Wireless About 20 hours 10 4.2
Developer Reply

Hi First Source Wireless, thank you so much for your review and feedback of the Order Printer app. We really appreciate you taking the time to share your suggestions for the app! For assistance in HTML formatting, which can definitely be difficult if you aren't experienced in it, we can recommend using an AI helper to assist. I'll be sure to pass your feedback to our developers for further consideration. - Shay, Shopify Support

1 / 5 Share
July 24, 2024

Was using this app happily until the new requirement appeared to allow the app to harvest data and also most worryingly specifically this: Edit products Products or collections MY REPLY: It's very worrying that you have to give the app permission to edit products and collections. Order printer legacy didn't requite this. Neither does any of the other apps I've installed.

Store Using app Total reviews Average rating
Spider Magnetics Ltd 2 months 1 1.0
Developer Reply

Hi Spider Magnetics! Thank you for your feedback, and I understand your concern. The app requires access to this information so that it can create and print the documents you need. Without this access it won't be able to access the order data or fill in the different variables you want to have on your templates. Don't hesitate to chat with our authenticated support team if you have additional questions about the app's permissions: https://bit.ly/2AWw5VA. - Shay, Shopify Support

4 / 5 Share
July 12, 2024

Hi, we have imported our customised templates successfully. Is it possible to modify the order in which they appear on the list at the right of the screen ? As we have several customised templates we would like to define which has to appear on top of the list, which one at the second place, and so on. Thank you very much!

Store Using app Total reviews Average rating
VIADEIMILLE · SICILIA 18 minutes 2 4.5
1 / 5 Share
July 11, 2024

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!

Store Using app Total reviews Average rating
Maiden Voyage Co. 25 minutes 1 1.0
Developer Reply

Hey there, thanks for the review. We appreciate you bringing this to our attention. I am going to provide this feedback to the developers as a suggestion to include more customization for the templates. With that being said, you can make changes to the templates by editing the code directly: https://shopify.link/ebp0. If you are unfamiliar with making coding changes, you can reach out to a Shopify Expert for more assistance: https://shopify.link/D5Rp. -Ollie, Shopify Support

2 / 5 Share
July 8, 2024

You have to give people the code. The old templates dont work.

Store Using app Total reviews Average rating
SheWantsTheISRD About 2 months 1 2.0
Developer Reply

Hey there! In order to assist with your template migration we've updated our Help Docs to include guides on how to migrate. Please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here if you need additional support: https://shopify.link/YWD7. -Shay, Shopify Support

1 / 5 Share
July 12, 2024

If I could give minus stars I would. Really poor effort from the developers and has come about to the detriment of the basic "Print Order Page" option. Shopify should be ashamed! **EDIT** In response to the Shopify reply I would suggest that the very fact I have taken time out to leave my original review would indicate that as usual support is unable to offer any help whatsoever. I'm fed up of hearing that "we will feedback to the developers and hope your issue is resolved in any future updates". Not a chance! ***EDIT UPDATE 2*** It would appear (somehow?) that issues with the generic "Print Order" feature in the admin section have miraculously remedied themselves! This, subsequent review, edit (No.2) is in no way a reflection of the functionality of the "Order Printer" app, but does indicate that our original negative review appears to have got the developers to recognise the issues merchants could well have experienced using the 'Print Order' feature in the Shopify admin. So, for all Shopify merchants out there who are frustrated by the lack of genuine support from Shopify "Help", it would seem that taking the time to objectively review the "Shopify Service" via the Shopify store or elsewhere does provide some form of resolution- it seems not even Shopify likes their ego busting! Just to add a couple of footnotes for the developers if you're checking in? 1. Print Order Feature - Customers mobile number font is still too large. 2. Order Printer App - This would be better if it included the customer's email address.

Store Using app Total reviews Average rating
Hic! About 2 months 7 3.7
Developer Reply

Thank you for taking the time to leave a review and feedback. I understand you are not having a great experience with the app and I want to help with that. Is there specific problems you are facing? We are always happy to help. Feel free to reach out to our authenticated chat support team in our Help Center at any time for real time troubleshooting: https://bit.ly/2AWw5VA. -Shay, Shopify Support

4 / 5 Share
July 2, 2024

over the years Shopify has made some changes that have not been helpful for us. This change takes time to get use to but right off the top the change has been helpful in terms of toner usage. The new format takes less toner to print as the bold lines used on the old format are gone. I do like the new format and like that the "packing slip" is labeled as such.

Store Using app Total reviews Average rating
Wooden Spool Designs About 1 month 2 4.0
2 / 5 Share
June 28, 2024

Wish they would have just kept the same app instead of ruining it with this new update. Hard to get any support and difficult to make changes. Go back to the original, please.

Store Using app Total reviews Average rating
Dezi & Roo 17 days 2 3.5
Developer Reply

Hi, there. Thank you for reaching out and sharing your experience. We appreciate you providing your feedback regarding the app and will share this with our Product Development team. You can keep our Shopify Changelog on hand to stay up to date with new updates that roll out to the platform: https://shopify.link/N5vR. If you'd like to contact our authenticated Support team, you can do so by creating a support request through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

1 / 5 Share
Aug. 16, 2024

Latest changes to the order printer app have resulted in the invoice backgrounds being printed gray and not white as they were previous to the updates. Very annoying.

Store Using app Total reviews Average rating
Underpinner Spares 3 months 3 2.0
Developer Reply

Hello! Thank you for reaching out and sharing your query. I would like our authenticated Support team to take a more detailed look into this, so we can determine the issue around the shipping address not displaying correctly. To create a support request, please head to this link (https://shopify.link/vRnL) to get started. -Victoria, Shopify Support.

5 / 5 Share
June 27, 2024

Good to see the developers at shopify listened to how bad the first release of this app was. Recently, last week I think it was, there was a new import from templates put in place and I have to say, it is now exactly how all my old custom templates were and works how it should. I am happy with this new implemented import that they have done.

Store Using app Total reviews Average rating
mbRADIO 24 days 5 5.0
5 / 5 Share
June 26, 2024

I was trepidatious about updating to this new version of the app, but it was super easy get up and running. The custom template that we worked so hard on to perfect years ago was simple to import, and came through perfectly. Thanks, team!

Store Using app Total reviews Average rating
We'Moon 42 minutes 4 4.8
1 / 5 Share
June 26, 2024

Migrating customized template doesn't work.

Store Using app Total reviews Average rating
Pink Montessori About 1 month 1 1.0
Developer Reply

Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support

1 / 5 Share
June 24, 2024

Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!

Store Using app Total reviews Average rating
Nutshell from Kiwi NZ Brands Ltd About 1 month 2 3.0
Developer Reply

Hi. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support

1 / 5 Share
June 24, 2024

Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy. I have forms that need to be printed and signed. Why can't this have been tested first. Poor show!

Store Using app Total reviews Average rating
Brittens Music About 1 month 1 1.0
Developer Reply

Hi there! Thanks for letting us know about this! While we're not able to provide support for custom coding used for templates, if you believe this to not be working as intended please reach out via the Help Centre: (https://shopify.link/7PNJ) to file a report. -Don, Shopify Support

4 / 5 Share
June 23, 2024

I was concerned about going from the original Order Printer to Shopify's order printer. After seeing that I may have to modify some code, and I'm not a coder, I was worried about the transition. I had been using the original app for so many years and have made many customizations, I was worried they wouldn't carry over, but it worked flawlessly with not extra work other than "importing". The only change I had to make was, unchecking the Shopify default templates I didn't need and check the default template I wanted and "done"! The only reason I only gave it 4 stars and not 5 is, I just made the transition this morning and only time will tell if I run into any issues.

Store Using app Total reviews Average rating
Anchor-Caddie 21 minutes 12 4.8
5 / 5 Share
June 23, 2024

Store Using app Total reviews Average rating
somethingforcake About 4 hours 2 5.0
1 / 5 Share
July 15, 2024

Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments. *Update 15th of July - fulfillment.tracking_company and fulfillment.tracking_number yields no results - also HS codes are no longer available to use. So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging about markets and global expansion.

Store Using app Total reviews Average rating
FlugaSports About 1 month 2 1.0
Developer Reply

Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support

1 / 5 Share
June 20, 2024

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

Store Using app Total reviews Average rating
Namemaker.com About 19 hours 1 1.0
Developer Reply

Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support

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