Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
2.9
feedback
389
chart
#1,359
All reviews
Review RSS Feed
Aug. 28, 2022
The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.
Hey Nomad Roasters! The card readers do naturally go to sleep if they haven't been used in sometime but pressing the power button should awaken the reader. What card reader do you have? Are you still having issues with the reader staying awake/connected? If so, please reach out to our retail team as they will walk through getting your reader back up and running. Support is open 24/7 for your convenience!
Aug. 13, 2022
i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection
Hello LECCE, thank you for sharing your feedback. I'll let our developers know about your feedback. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future! As for the tracking employee sales, you can do so if you have the PRO plan that included the feature to attribute sales to staff. You can check more features here - [Top POS Features and Benefits](https://www.shopify.com/ca/pos/features?utm_source=google&utm_medium=cpc&utm_campaign=RetailPOS+-+Brand+-+AMER+-+CA+-+Brand&utm_content=Features+&+Pricing&_bt=624903914555&_bk=shopify%20pos%20price&_bm=e&_bn=g&_bg=104134465121&gclid=CjwKCAiAleOeBhBdEiwAfgmXf2MeSozAyx6OwizsIUOJdNAVZKNzJcLy7asNvUaW1o5m-IW7Kk8Y9xoCYB4QAvD_BwE&gclsrc=aw.ds?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus)
July 3, 2022
Wir verwenden diese App nun bereits 1 Jahr lang, aber seitdem tut sich wenig bei den Verbesserungen. Das UI könnte viel mehr Anpassungen gebrauchen, z. B. die Größen der Kachel, die UX ist wenig intuitiv. Dazu wird uns seit Wochen immer wieder eingeblendet, dass TSE nicht aktiv ist. Die Z-Bons zeigen selten die richtigen Umsätze, immer wieder fallen Kartenzahlungen hinten runter. Alles in allem leider kein verlässliches System. Wir werden uns eine Alternative suchen
Hallo Weinberg Shop, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen. Es tut uns leid zu hören, dass Sie mit unserem POS-System nicht die beste Erfahrung gemacht haben. Ich werde unsere Entwickler über Ihr Feedback informieren. Sie sehen sich das Feedback von Händlern an und berücksichtigen es für die Verwendung auf unserer Plattform. Ich bin mir sicher, dass andere Händler wie Sie ähnliche Bedürfnisse hatten, daher wird diese Funktion möglicherweise in Zukunft in Shopify implementiert!
June 8, 2022
The app definitely needs some layout and user interface work. The cart is not accessible from every screen which makes adding and removing items more difficult and require more steps than necessary. When you add an item to the cart, you can only add one item. If you need to change the quantity of any item you have to go back to the menu, go back to the cart then change the quantity. You should just be able to change the quantity before you add the item to the cart. The "Ship to customer" option is only available at the beginning of the sale which is incredibly inconvenient. When my customer decides half way through the sale they'd rather ship instead of carry the items with them. If anything the "Ship to customer" option should be a separate page or section before you check out the customer with a simple toggle switch that enables shipping or pick up. My last complaint is that the bluetooth does not reconnect to the card readers if you walk away from your paired reader. In order to get the readers to reconnect I had to either make the my phone or iPad to forget the device or completely restart my phone or iPad. I gave the app 2 stars because it did perform enough for me to make sales but the overall inconvenience of how the app is laid out made my sales in a fast paced environment more stressful as opposed to helpful. I really hope Shopify updates the app to be more user friendly and streamlined. I'm going to try and use it one more time before the end of the year, and if it's still PITA, I'll defiantly be switching to a different option.
Hello Fusion Tools, thank you for taking the time to leave your feedback. I hope you were able to get it solved with the card reader disconnecting from the device, that is not expected behavior, the reader should connect once you wake it up from the POS app. As for your feature requests, I'll let our developers know about your review.T hey look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
June 2, 2022
We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting "enter" would bump it to the next section. Now you have touch each line to enter the value, often opening and closing the keyboard to see the next line. *If you enter a first and last name for a new customer, you have to add a phone number or email address to save it. Before you could just add the name and save. (If you just use a first name, you can add a new customer without the extra info). *Receipts no longer print automatically on returns/exchanges. You have to go through 3 more screens to get to the "print receipt" button when it used to print automatically. While the update on the receipts for exchanges/returns is good, they changed so many other things - and NOT for the better. "If it ain't broke, don't fix it." Really wishing there was a way to revert back to the older version of the app. The update is really frustrating!
Hi MISH Fashion and Swim! Thank you for taking the time to provide us your feedback. Since your feedback was given we have updated the POS app to version 8.1.0. The counting tool has the next feature as an available option, you can save a customer with just one name and your receipts should be printing as normal, if on the latest version. If you are continuing to have issues with the Shopify app please reach out to our Retail support directly as they would be more than happy to assist!
May 17, 2022
Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade
Hallo Styleplanet, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen. Ich habe den Google-Übersetzer verwendet, um auf Ihre Bewertung zu antworten. Was das Problem betrifft, das Sie hatten, ich hoffe, Sie konnten es lösen. Das Problem scheint mit einer Drittanbieter-App zusammenzuhängen, die Sie mit der POS-App verwenden. Wenn die App aus dem Shopify App Store stammt, würde ich in diesem Fall empfehlen, sich an unseren Support zu wenden, und wir können versuchen, Sie zu erreichen an die Entwickler der Drittanbieter-App.
April 23, 2022
Love it.... its very easy & user friendly to use this app. I would like to know how can i differenciate my charges when charging a client in store and when charging at a trade event using shopify POS on phone.
April 2, 2022
Deze app werkt goed! Duidelijk, overzichtelijk en handig in gebruik. Enkel een handleiding in Nederlands zou nog handig zijn en eigen ticketnummering.
Hallo LIVTHELABEL, bedankt dat je de tijd hebt genomen om je feedback achter te laten. We zijn blij te weten dat u tevreden bent met de POS-app. Wat betreft uw functieverzoek, ik zal ons beoordelingsteam hier op de hoogte stellen van uw beoordeling. Ze kijken naar feedback van verkopers en nemen deze in overweging voor gebruik op ons platform. Ik weet zeker dat andere verkopers, zoals jijzelf, vergelijkbare behoeften hebben gehad, dus mogelijk zien we deze functie in de toekomst geïmplementeerd in Shopify.
March 30, 2022
The app is a very useful extension of our online store and is very well thought, however there are a few limitations that are so simple in their nature that I find it almost frustrating. First of all, in order to have our store's logo on the receipt, we need to subscribe to a plan of $79 USD per month. Given that at this time, we only need this particular feature, there is no way that we can justify paying this much just to have our logo on it. And second, the Shopify order number does not print on the invoice. The reason why this is frustrating to me is because it can cause confusion when doing financial reports. It is a very simple option that would save us time and confusion. I explained to my team that receipt numbers always match order numbers, but it's just strange to have two different identifiers for the same order. Other than that, an absolute breeze to use. Will definitely stick with Shopify POS and fingers crossed that they work on these small issues.
March 24, 2022
It is better than anything we have used before. Quickly print, easy to use and in PRO plan we have almost everything we need from a POS. We only miss a credit refund option (gift card for a refund can´t be created directly from POS)
March 16, 2022
Great for consolidating all online and in store sales in one place but it would be good if more reports etc were included rather than having to pay extra for additional apps.
March 16, 2022
We've been using the Shopify POS system since early days of the pandemic. We have a POS Pro subscription at one location and use the free Lite version at a second location. Both versions work wonderfully, although we really appreciate having local pickups and inventory features in the PRO version at our busier location. In combination with the Shopify tap & chip reader, we have full functionality to accept any payment type. The fact that it syncs inventory with our online store just makes everything magical. Every once in a while there are bugs with connecting the tap & chip to the POS app, but restarting the app usually fixes everything.
March 14, 2022
The point of sale app, helps me keep my brick & mortar and website up to date. Makes inventory so much easier.
March 14, 2022
I use the app to help me keep track of my services. So far it has helped med to keep an accurate account of my finances. I love it!
March 11, 2022
We have 2 stores. This app doesn't support multiple stores. THe Shopify help suggestion is to (no kidding) buy a second iPad, even if using PRO at $90 a month. Typical Shopify - very basic functionality. Worse, their tech people don't know this simple answer.
Feb. 27, 2022
I used the POS app for my first vendor event this weekend, and it went SO WELL. From being able to quickly create custom orders to balancing my cash at the end of the day, it worked exactly how I expected it to without a struggle every time. My only issue was that my card reader (the shopify chipper X something?) didn't stay connected. That could have been our issue with shady wifi or crabby bluetooth on my ipad, but it definitely wasn't enough to keep us from using it again.
Feb. 15, 2022
This app make it easy for to process payments while mobile. I love that my inventory is integrated with the POS system.
Feb. 13, 2022
Very helpful when I'm doing my vendor markets. Absolutely love it. The card reader does go on sleep mode more than I prefer and I have to fix it quickly when I have an order but other than that, all is well!
Feb. 10, 2022
Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.
Jan. 31, 2022
I use this app to help with in person sales at tradeshows. It is easy to use and has been working fine for me. Only one issue I have had is needing to do an update before making a sale and took a long time to complete.