Point of Sale

Jan. 27, 2016

==Update== Please avoid Shopify for their POS at all costs. The app has not been working for a significant percentage of customers for 10 days (according to Shopify themselves), and will take at least another 5 business days to fix. Today is 24 December. Christmas is tomorrow. It is haemorrhaging our business. === We have learnt to work around Shopify's many limitations and constraints. Please see our review for Mr Simms Wanchai and Emack & Bolio's below. If you read the older reviews, many features have been suggested for years now, and so I don't think Shopify are treating their POS platform as a priority for development. What is unacceptable is for the POS to breakdown the week before Christmas, when our sales are at their peak. Our customers get frustrated, and it is losing us sales every minute the system is down. When we launch the app, it crashes, so we cannot upload the crash report. I have been told not to delete the app and reinstall, so we are still waiting for a fix. Meanwhile we are losing sales. Thanks Shopify. We have 2 POS terminals in the shop, and both are not reliable. The app frequently (once an hour) crashes, meaning we have to rescan all the customer's items when there is a queue to checkout. Shopify POS is not for heavy usage. Shopify technical support have informed me that the POS is not working for a small number of customers, but won't give any timeframe for the situation to be fixed. What is really frustrating is the number of gurus you get passed to, so you end up repeating yourself 10+ times literally. To be fair, the gurus are friendly and try to help, but don't deliver on their promises and don't update you without you chasing up. I don't want to get started about the integration issues we have had with other inventory management systems and Xero. Shopify does not calculate COGS. If you are a retailer, you will understand this frustration so no more needs to be said.

Jan. 6, 2016

When Shopify POS works, it is a mediocre POS at best. The problem is it is unreliable, and will crash usually when your shop gets busy leaving customers frustrated. As many other reviewers have said, it lacks many basic retailing features. For example, when we opened a second shop, we had to open a new account and import all the products in again. Do Shopify expect their users to not grow their businesses? That's why we have two separate Shopify accounts, so when we issue a gift voucher in one shop say, our customers cannot redeem at the other shop. Neither can they do exchanges. The list goes on. However our issue for this shop account is with data integrity. We have experienced situations where receipts are printed with sales that do not add up to the total. This creates a lot of daily reconciling work for us, and confusion for customers. We have sent photos to Shopify showing negative amounts on receipts (e.g. according to Shopify we are giving money and product away!). Support are friendly to be fair, and well trained to sound helpful, but as yet we have no solution. Like the reviewer below, when you cannot trust the data, you may as well go back to pen and paper. The app also tends to crash very often, especially when there are over 200 transactions a day during this busy Christmas season, leaving customers waiting for their orders to be scanned again.

Dec. 16, 2015

We use Shopify for Emack & Bolio's and Mr Simms. Please see our other reviews regarding the frustrations we have faced over Christmas, our busiest period of the year. The other 1 to 3 star reviews sum up Shopify POS. It is a poorly thought out platform, lacking in many basic features, but works ok for us when it works.

Oct. 2, 2015

This is probably not even made by any retailers, first of all, you cant make an exchange - and if you want to refund something it takes ages! The pos isn't ready to action yet, you should also have a look at the way you are printing barcodes/labels - i'm using a Star TSP700II Thermal Receipt/ Label Printer - works perfectly - please use all your development resources on your POS and make it work like a pro, theres a huge gap in the market ! So shopify please have a look at the danish based POS "Wallmob" - they know whats up, then make Shopify pos like that, you could save me thousands a year!

Feb. 18, 2016

Do not use this as your POS at any cost. It does not work to run a business at ALL! they do not record COG sales, you can not run a sales report by vendor for consignment, you cannot do an exchange!! I mean an exchange? This is retail 101. If you issue a store credit it does not track it...so it just goes into the universe with nothing attached to it. Their suggestion was to write store credits down in a book for our reference. Why in 2015 can you not attach a store credit to the customer that it belongs to??? It does not create sku's and yu cannot print stickers directly from the POS. You have to use a 3rd party app....which is just as difficult and slow. Tracking and adjusting inventory is archaic and difficult. And does not give you a cost adjustment of LOS. It's as if no-one that works at shopify has EVER worked in retail. DO NOT MAKE THE SAME MISTAKE I MADE. DO NOT USE THIS FOR YOUR STORE POS. FOR ONLINE ITS FINE. 1/15/16**** FOR TWO WEEKS I WAS UNABLE TO PRINT TAGS BECUASE THE SOFTWARE WENT DOWN 2/15/16****THE CREDIT CARD JACK I PURCHASED FROM THEM---ONLY LASTED 4 MONTHS- THEY WOULD NOT REPLACE - AND THEY ARE BACK ORDERED FOR A MONTH- SO NOW I HAVE TO WAIT A MONTH TO GET A NEW CREDIT CARD PROCESSOR....AND HAVE TO HAND KEY IN EVERY TRANSACTION.

March 24, 2016

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly. We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code. I advise against getting invested in Shopify POS.

Feb. 21, 2014

There really is no viability in this app without an input option for wholesale cost. As a small business owner my profit margins dictate all of my buying and budgeting. Please add an option for wholesale input.

Feb. 7, 2014

We tested it out and have decided to hold off on this app for the following reasons: 1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system. 2. No way to exchange products Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out. 3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost. Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use. 4. Unable to assign customers to customer groups for predefined discount rates. 5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers. 6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list. 7. Cost is too high for a product this basic. We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.