Shopify Subscriptions

Keeps crashing and can't complete set up

limited features

customers can't cancel subscriptions

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

terrible. customers cant access their subscriptions to manage or cancel

not a great app for finding and searching contracts

Vraiment difficile de faire fonctioneer les webhooks!!! Je n'ai pas encore réussis... :(

Need to be notified if a customer skips a month. And need to be able to quickly scroll through contracts.

Cannot get customers imported

People cannot cancel or pause subscriptions. It has created issues for us.

My customer cannot remove their card from shopify SHOP and neither can I

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems. 1. No search function to easily look up subscriptions by customer or product. 2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function. 3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time. 4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day. 5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions. 6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account. We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

There is not enough data for me to troubleshoot when customers subscriptions need to be managed and now TWICE I have had a customer's subscription skip when they did not want it to. Not card processing issues. The only thing that happened is both customers had skipped the previous month. No help from support.

Needs improvment on customer subscription management side. Broken links and poor flexibilty in subscriptions.