SP: SMS, Email & Sales Popup
Sell more with SMS, Sales, Brand Story, & Email Popups
Rating
4.7
feedback
896
chart
#381
All reviews
Review RSS Feed
Feb. 4, 2025
Great app! I love how user friendly and how responsive the customer service team is. Definitely recommend this app for your business!
Thanks for taking the time to share your experience :)
Feb. 4, 2025
Should be very very careful with this scammer app which would rob your significant money without agreement and no refund. While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement. When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy. After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away. What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app". Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!
After issuing you an App Credit which both our Support team and Shopify Support team confirmed was issued, you continued to insist the credit was "fake" and a "scam". I assure you that Shopify does not let scammers into their app marketplace. It is highly regulated, as is their process for issuing refunds which is why nothing happens instantly. Once we understood that the credit issued could only be used for a future Sales Pop payment and not for any of the MANY other apps you have installed on your store we issued a refund. We sincerely hope that you are satisfied with the resolution and will consider revising your negative review. We are very proud of our app and the support we provide.
Jan. 24, 2025
super application
Thanks for taking a moment to review our app! We appreciate it :)
Jan. 21, 2025
Pretty good so far!
Thanks for taking the time to share your experience :)
Jan. 20, 2025
App works great, super easy to set up, team is very responsive and helpful. A great addition to our CRO strategy. Thank you!
Thank you for sharing your review of Sales Pop with other Shopify users. We are glad you enjoy our app!
Jan. 10, 2025
I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.
Thanks for the great feedback! We're happy Sales Pop is a part of your store.
Dec. 24, 2024
Thanks for taking a moment to review our app! We appreciate it :)
Dec. 18, 2024
great, fast help, amazing customer experience
Thanks for the great feedback! We're happy Sales Pop is a part of your store.
Dec. 16, 2024
Great so far definitely helps covert more
Thanks for taking a moment to review our app! We appreciate it :)
Dec. 10, 2024
Fast support easy to use
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Nov. 27, 2024
Excellent!
Thank you for sharing your experience with us. We appreciate it! :)
Nov. 21, 2024
Just started using this app. So far it seems to be very comfortable to use.
Thank you for sharing your experience with us. We appreciate it! :)
Nov. 19, 2024
best app for sales pop up i use it for one year
Thanks for the great feedback! We're happy Sales Pop is a part of your store.
Oct. 29, 2024
Nice! Good customer support.
Thank you so much! We're happy to help :)
Oct. 29, 2024
I love this app. I use it for my two Shopify sites.
Hi, thank you for taking the time to review our app and that you love Pop as much as we do!
Oct. 28, 2024
Great customer service when in need of support :)
We appreciate your time reviewing our app! We're glad to assist you.