Shuttle ‑ Sync with Etsy
Shuttle – Seamlessly Sync Your Shopify and Etsy Shops
Rating
4.5
feedback
243
chart
#516
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Dec. 9, 2024
When it works well, it's great. The stock syncing and kit bundling used to work well but now it will randomly mess with my stock amounts, which is costing me sales. For instance I had 50 of one item in stock and it randomly changed it to 0 and I didn't realize for days. I've turned off automatic syncing and just do it manually for now. For something so expensive it shouldn't be causing more problems than it solves.
Hi! Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've experienced with Shuttle's stock syncing. We understand how important accurate stock levels are for your business. After investigating the issue, we found that the stock level for the item in question decreased gradually due to consistent sales, rather than dropping suddenly to zero. However, we want to ensure everything is working as expected for you. I have reached out to you, but have not received a response. Please feel free to reach out to us directly through the support bubble in Shuttle, so we can assist you further. We value your business and are committed to resolving this issue. Best! Nimo
Dec. 7, 2024
Every time I try to connect my Shopify store, it says that there's an error???
Store
My Store
Using app
41 minutes
Hello! Thank you so much for taking the time to leave a review! I noticed that the email linked to your account might not be active, as we haven't received any responses to our messages. Therefore, I'm reaching out to you here 😊 It looks like your Shopify store is currently linked to your Shuttle account, which is still in the onboarding phase. If you're encountering any issues with connecting your Etsy shop, please feel free to contact us. We're here to help and eager to resolve any problems swiftly. Best! Nimo
Nov. 22, 2024
used free trial to import my Etsy reviews. 1. trial only allows 50. fine whatever. 2. It imports bogus names that don't match the actual reviews! so now i have to sit and get the correct names from orders. pointless!!
Hi there! Thank you so much for taking the time to share your feedback. I'm sorry to hear about the issue you experienced, and I wish you had reached out to us directly—we would have been happy to help you resolve it quickly! I’ve tried to get in touch but haven’t heard back yet, so I wanted to leave some instructions here: On the reviews settings page, you can choose from various naming formats for your reviewers. Once you select the one that suits your needs, simply re-export the reviews, and all the names will appear exactly as you'd like them to. Thank you again for your review, and please feel free to reach out if you have any questions or need further assistance!
Sept. 15, 2024
It worked perfectly fine to export all of my shopify listings to etsy. But when I did transfer them, it messed up every dimension on my Etsy and caused an error to pop up any time i tried to fix it. Im still left with no listings and I have to go through and upload them all manually still or find another app to use. Had such high hopes and then it really let me down.
Hi there! Thank you so much for your review. I truly appreciate you taking the time to share your thoughts. I wish you had reached out to us directly, as we could have quickly assisted you with a solution. I've attempted to contact you a few times but haven't heard back, so I wanted to provide some helpful instructions here. If you’d like assistance with applying the changes I mention below, please feel free to reach out—I’d be more than happy to help! In Shuttle's product transfer settings, you can set the default units for your product dimensions. Once you select the dimensions that align with your shop, you can use Shuttle to update all your products in bulk, ensuring they have the correct dimensions. This should help resolve the issue you’re experiencing. If you have any questions or need further assistance, please don’t hesitate to reach out!
Dec. 21, 2023
We can't get the app to work. Unfortunately, it's completely unsuitable for us.
Hello, and thank you for your review! I really wish you had reached out to us beforehand, as I believe we could have helped make Shuttle a great fit for you. Particularly since it appears that you were still in your Free Trial and hadn't connected your Etsy shop yet. :) If you're still interested in experiencing what Shuttle has to offer, please feel free to get in touch, and we'll be more than happy to assist you in getting set up. Thanks! Nimo
July 6, 2023
I've lost so many sales since using this app. I transferred a bunch of items from Etsy to Shopify and for some reason shuttle puts the item that was active on Etsy into the inactive on Etsy. I didn't notice this for days so I had no idea I had over 100 listings in the inactive on Etsy. I sent in a help request but if they cant' get it fixed I'm changing apps.
May 15, 2023
Paid the monthly fee and paid $50 for all of the objects that I needed. Import finished and I'm missing pictures on many listings, and the variant images are also incorrect across many listings. Going to have to manually review everything. Sent in a request for help and I am still waiting. Not impressed.
Feb. 28, 2023
If you have variations of products expect to pay more than just the $15.00 advertised, when it comes to my business I prefer instant support, it was hours before someone responded to my emails. This app has a Quota and if you go over the Quota it's more charges, I only have 89 products in my Etsy with many variation and would have had to pay a 1 time $69.00 just to resolve the syncing blockage they put on your account. I canceled and they still charged my account.
Hello, and thank you for taking the time to share your review! We apologize if you've encountered any confusion or misunderstandings with Shuttle. We'd like to kindly clarify a few points to ensure that the accurate information is presented: 1. Variations do not impact your subscription cost or object pricing. A product with 1 or 100 variations is still considered a single product. 2. Our most affordable object tier costs $15 and can easily accommodate 89 products. Additionally, the Base Standard plan (9 USD/month) would also cover 89 products without any issue. The $69 objects tier mentioned in your review is designed for 5,000 objects, which exceeds your current needs. 3. As for the payment process, Shopify handles the billing for our app. When you subscribe to Shuttle, you are charged for the first month. If you choose to cancel, the charge for the first month still applies. 4. Finally, concerning support response times, please keep in mind that we are located in a different time zone. We received your request during our nighttime hours, which may have caused a delay in our response. We appreciate your understanding and are always here to help if you have any further questions or concerns.
July 31, 2022
Really liked the app, until I paid for it and decided to cancel after most of my transfers were complete. It said I would be able to continue using the remaining data elements purchased until the end of the month, but it actually doesn't. It stops all your access right then and there and you cannot transfer anything further from that moment on. I literally had 3 days to use the app, but was charged for a month. Not really impressed and chose not to contact customer service to reimburse for $3. I was lazy and didn't want to manually enter in approximately 40 new entries from Etsy. Make sure you remember to cancel at the end of your monthly service.
Hello and thank you for taking the time to leave the review! It sounds like Shuttle saved you time transferring these 45+ products :) Please note that Shopify charges for the month at the beginning of the period, it is unable to predict how long you are going to use the app (it's applicable to all apps and services in Shopify), if you didn't feel the time Shuttle saved you worth 3USD, you could have just contacted us, and we would have issued a refund :) As to the inability to transfer after cancellation, I'm sure we would have been able to resolve this on the spot, if you had just contacted us. I'm sorry you felt leaving the reviews was the fair thing to do. But thank you for sharing your thoughts!
April 1, 2022
Bait and switch. Nothing is said about how the stock syncing is a separate plan AND lowest level cost is $29/month. Even spoke with support pre-install and asked specifically about stock syncing and they made no mention of a separate plan. Even if the stock syncing worked (which BTW doesn't look right on their admin panel for multiple Etsy shops) I would not use/buy this app because of their subterfuge. Updated: So now app developer is saying I should have gone to their website and should have known the inventory syncing was a different thing. Why wouldn't I think all the information I needed was presented on the Shopify App Store? As far as the pricing... First page within the app that mentions inventory syncing says $29/month - gee, so I was supposed to research further to know that they really would charge me something else? Developer's choice then is to be argumentative and tell me I'm being unfair? Best practice is always transparency.
Thank you for taking the time to leave this review! I must correct a few things, please – first, the website and Shuttle's dashboard clearly separate between Shuttle's Base plans and the Syncing plans, also, the lowest cost of a Syncing plan is 15USD (which can be seen in the subscriptions page and on the website, which I assume you have not visited). Shuttle comes in tiers, which allows you to pay only for the features you need, to ensure you are not overpaying for stuff that you don't plan to use. You have never asked us regarding plans, pricing or subscriptions – we have answered all your questions clearly. I don't feel it's fair to leave a bad review for an app you haven't tried (you were still on free trial, and have not used any of its features). You also blame us of deceiving our customers, which is extremely unkind – even though all the information is easily available through the website or our dashboard. We do not hide anything from our users. I'm sorry Shuttle did not fit your needs, but from there to leave a bad review while accusing us of subterfuge - that's not very kind of you. Best! Nimo
Feb. 10, 2022
can not transfer products from shopify to etsy. its been for 2 days. good thing i did not pay for it.
Hello, Thank you for taking the time to write this review! I wish you would have sent us a message – as your issue was happening because you have not selected a Shipping Profile for your Etsy products. We would have helped you choose the right profile – and all products would have been transferred smoothly :) Since you are still on your free trial, please feel free to give Shuttle another try, it won't disappoint, I promise :) Best! Nimo
Jan. 5, 2022
Buyer Beware. DO NOT SELECT A PLAN payment is taken and if you find it doesn't work for you you don't get your money back! This does not sync your product even if you upgrade to their syncing A product with zero inventory is transferred with a quantity of one creating inventory issues. and the worst part about it is you can't even try the app. you pay and then find out it doesn't work and your out even if you use for a half a day.
Hello and thank you for taking the time to leave the review! First, Shuttle comes with a free trial of transfers and syncing, so you have the time to make sure it works to your expectations, before you make a purchase. Second - In the past 5 years, we have not refused a single refund request - so if you had contacted us, I'm sure we would have been able to either resolve your issue or issue a refund - but you did not contact us. You can still contact us, and we'll be happy to make Shuttle work for you, as it does for thousands of other merchants :) Thank you again! Nimo
July 22, 2021
I purchased the paid plan which happened to have a limitation or "runs" (I didn't see mention of this before paying), which apparently I did with 2 or 3 button clicks. This is the absolute worse feature and quite a scam. Usually the paid plans for any apps will allow the user to use the software. They should have this app just free and not take people's money for no extra service.
Hello, Thank you for taking the time to leave the review! Shuttle's paid plans allow you for unlimited updates of products, and for different level of automations (auto transfers and review exports). They also provide a fixed amount of object quote per month (between 50 to 200) - if you need to perform a larger transfer, you need to purchase an object quota - it is clearly mentioned in the subscriptions page (and the website). Please note that even after you purchase the quota, Shuttle is still significantly cheaper than its competition for what it offers :) So, its definitely not a scam. I wish you would have contacted me before you left the review, I'm sure we would have found a fair solution. You could still drop me a line at any time :) Thanks again! Nimo
Jan. 8, 2021
I have this app and keep getting a error code every time I try to open it. When I try to contact customer support no one ever messages me or emails me back. Waist of money since I can’t use it.
Hello, Thank you for leaving the reviews. Just to be fair, since the review paints a pretty bleak image :) I have personally communicated with the customer, the issue was resolved, and the customer has been using Shuttle for a few weeks now, without issues (as far as I can see)... thank you for the review again, and have a great day! :) Nimo
Nov. 5, 2020
This app has gone right down hoill since the update and rebrand! Used to be so easy, click transfer and done! NOT SO EASY with this new app! You click transfer then nothing happens. You add products to queue, click update and it doesn't add any, maybe 1 out of 10. So confusing now. Not happy.
Hello and thank you for leaving the review! I'm sorry you're feeling this way about Shuttle! I'll be happy to get you familiar with Shuttle and all its new wonderful features! It is different than Etsify, but I assure you its as easy to use :) Sorry for the confusion! Please contact me through the chat bubble in Shuttle and I'll be more than happy to assist! Thanks! Nimo
Oct. 31, 2020
Having some glaring issues and support wont respond, while the potential is there, i firmly believe this app needs some attention
Thank you for your review. I'd like to clarify that I have responded to both your support requests (in both cases in less than 2 hours), and have not heard back. I'd love to help you fix the issues you mentioned! :) Best! Nimo
March 5, 2020
I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :( Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing. This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.
Hello, Thank you for leaving the review. I wish you'd contact us directly and not Shopify support – we are not able to resolve Shopify support tickets :/ Moreover, It is mentioned in the App's page, Etsify's dashboard and the Export reviews page in Etsify (plus the How To page) that SKUs are required in order to export reviews (if you plan to only export reviews) - I apologize if if it was not clear enough and promise to make the notification more visible. If you contacted us directly, we would have been able to resolve your issue much quicker. We've issued a credit refund as per your request. Thank you again and sorry Etsify did not match your expectation. Best! The Etsify team
Dec. 20, 2019
Did not work. :((((((((((((((( I had so much hope for this app, but they are out of sync with Etsy anymore
Hello :) Thank you for leaving the review! I'd like to clarify that we are not out of sync with Etsy, and we have hundreds of merchants performing transfers and updates on a daily basis without issues :) Please contact our support and we'll be happy to resolve any issues you are running into! Thanks! Nimo @ Etsify
Dec. 11, 2019
Etsify says you can only export 5 Etsy reviews during trial. I connected to Etsy just to try it (trial..!) and nothing. I get this message: "Please note: Since you are on a free trial plan, you can not export Reviews." What is the trial for? Silly app, I will go somewhere else to actually try an app and will give my business to them.
Hello, Thank you for your review! I'm sorry you were disappointed that you could not test review export, please note that its clearly written in the App's description that the free trial is for 5 products and not reviews. Since review export is very resource intensive, we, sadly, cannot offer it as part of the free trial as we will run out of resources quickly :/ We do offer a full credit refund if the app does not export the reviews as promised. Please feel free to contact us directly if you have any question! :) Best! Nimo @ Etsify