Skio, a Recharge Company

We recently moved Mars Men to Skio, and Kobi, Sandro, and Chris have been great to work with. We had a lot of questions during the transition, especially around our upsells and subscription gifts. They spent time checking specific cases with us and helping us understand how everything needed to be set up. Being able to ask questions directly in Slack has been really helpful too. Also, we really appreciate the extra hours they put in around launch. They stayed late working alongside our internal team and have continued helping us as new questions come up after the switch. Thank you all for the extra effort! It's been a pleasure working with you guys.

We’ve used Skio for our subscriptions for three years now. It’s easy to use for both our team and our customers, and it’s grown with us. The team are great from a support perspective, but also at listening to feedback and releasing new features that have a huge impact. Elliot, our CSM, has been great. He’s always quick to help, gets our business goals, and is happy to work through new ideas with us. Would recommend to any subscription brand.

We've been using Skio for subscriptions for a couple years now and it's been brilliant. The customer portal is clean and easy for our subscribers to use, bulk operations are simple, selling plans and setting up surprise and delight for our customers takes minutes. The team are constantly improving the platform, so it keeps getting better. A special shoutout to Elliot, our Customer Success Manager, who has been incredibly helpful and always goes above and beyond. Highly recommend to any Shopify brand serious about subscriptions!

We moved Rheal’s subscriptions over to Skio in August and it’s been a big step up for us. The cancel flows are very flexible and the subscriber portal also lets us add custom blocks that we weren't able to do with previous providers. Our CSM, Elliott, has been brilliant. He’s quick to respond, he understands what we’re trying to achieve on retention, and he always helps us find a way to make our ideas work. Would highly recommend.

We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.

This will be my third time migrating from another subscription provider to SKIO and I would 100% do it again. The set up is easy, the UX for customers is second to none and their team couldn't be more helpful. We have jumped from 2% to 22% cancellation deflections due to their clever multi-step cancel flows, plus the ability to embed quick links within emails as well as via customer support is a great feature (among many others). If you are thinking of migrating, as they say at Nike, JUST DO IT.

Skio is awesome! Matt and Niki went above and beyond a typical software provider, helping us configure a ton of custom solutions for our brand. The platform itself has a ton of great features, and the customer service has been excellent. Highly recommend Skio to any DTC brand running subscriptions.

Skio is a game changer! Big shoutout to my account manager D'Tanga — super responsive, helpful, and made the whole experience seamless. Highly recommend!

Skio has surpassed my expectations! The platform itself, Shopify integration + migration, and product capabilities have been perfect for our growing business. Beyond just being a great product- the level of customer support has been exceptional. Our success manager, D'Tanga, is extremely responsive and helpful (we have direct access via Slack, which is super convenient!), and always available to assist with special edge cases and provide thoughtful recommendations to improve our subscription program. Would absolutely recommend- by far the best subscription platform I've used!

Skio has been a great partner in helping us create a program that works best for us. I have been impressed with their level of service and attention to detail. Our success manager Sandro is top tier, the features are improving, and overall Skio gives us the flexibility we need. Thank you Skio, and thank you Sandro (shout out to Kobi as well) for being so attentive, helpful, and solutions oriented.

5 STARS ALL AROUND From Recharge -> Stay.AI -> to SKIO! and never leaving :) Switching to Skio has been one of the best decisions we've made for our subscription program. The platform itself is powerful, intuitive, and built with DTC brands in mind — everything from passwordless login to the customer portal to the reporting just works the way you'd want it to. Churn tools, swap flexibility, and the ability to actually understand subscriber behavior have made a real difference in how we operate. But honestly, what takes the experience from great to exceptional is our rep, D'Tanga. I genuinely could not do this without him. He's responsive, strategic, and treats our business like it's his own. Whether I'm troubleshooting something mid-launch, brainstorming retention strategy, or trying to push the platform further than I know how, D'Tanga shows up every single time with solutions, ideas, and a level of care you rarely find with SaaS partners. He's become an extension of our team, and the fact that Skio pairs best-in-class tech with a human like D'Tanga is why I recommend them to every brand that asks. If you're evaluating subscription platforms, stop evaluating. Skio is the answer, they rock!

We've been on Skio for a while now, but working with Gabrielle Yang has taken our subscription program to a completely different level. She didn't just show up as a support contact, she came in as a true partner. She proactively dug into our data, surfaced insights, and came to every conversation loaded with ideas that were actually relevant to where we are as a brand. You can tell she genuinely cares about our growth. That kind of rep is rare. If you're on Skio and you have the chance to work with Gabby, consider yourself lucky. She's the real deal.

Skio is hands down the best subscription tool out there. I spent a lot of time researching different options, and since starting with Skio, we’ve been consistently satisfied. The platform is super intuitive and the UX is great. Also, the level of support is honestly outstanding. Their whole team is incredibly responsive, and they’re constantly rolling out thoughtful feature updates that make a real difference (most of the times from customer painpoints, since they love taking in feedback). A special shoutout to Elliot, who has been an amazing account manager: always proactive, helpful, and genuinely invested in our success. If you’re looking for a reliable and high performing subscription solution, I can’t recommend Skio enough.

We’ve had a really smooth experience with Skio so far, it’s helped shift control to the customer in a really clean way, which has taken a lot of pressure off our Customer Support team. New features and improvements are coming through all the time, which is great because it’s clear they’re always working on improvements for us and our customers. Elliot and the team have been great to work with, always approachable and genuinely helpful whenever we need input or want to sense check something. Their support team is also incredibly responsive and really thorough when it comes to digging into more complex issues.

Skio support is so helpful, always happy to assist with any issue we’ve been having. Our Success Manager Elliot kept us updated with new features that could improve our services and shared tips that could bring more sales and nurture our existing customers. The system is also easy to operate and very functional.

We've been really impressed with Skio. The platform makes managing subscriptions straightforward and the overall experience for our customers is constantly improving as new features are being released every month. A special shoutout to Elliot and the support team, they’ve been an absolute pleasure to work with. Whenever we had questions or needed support, Elliot was quick to respond, knowledgeable, and genuinely went above and beyond to make sure everything was running smoothly. It's rare to find that level of attentiveness in a support team, and it's made a real difference for us. Highly recommend Skio to any brand looking for a solid subscription solution backed by a team that truly cares.

We have had a great experience using Skio so far, and our Customer Success Manager Elliot is great to work with. Highly recommend this platform!

I have to say great experience so far with Skio. Elliot is a beast and really looks into your business and helps with giving tips. The software is great but the help from the account manager is what really makes the difference. Thanks Elliot! let's make it a great year together.

We run a women's health supplement brand with thousands of active subscriptions on SKIO, and Elliot has been incredible to work with. When I joined the team as CRO, we had a ton of subscription infrastructure work to do - variant restructuring, cancel flow optimization, payment recovery, portal UX improvements, the whole nine yards. Elliot built out a detailed tracker of everything, prioritized it all, and walked us through the migration path step by step. He genuinely understands the technical side of subscriptions at scale, so conversations with him are always productive. The platform is super solid too - bulk operations, flexible cancel flows with tiered retention offers, dunning optimization, and clean analytics. But Elliot is what makes SKIO special. He operates more like a subscription strategist than a support rep. Always responsive, always thinking about the bigger picture. Helped us scale subs 10x in under a year. If you're running subscriptions on Shopify, SKIO + Elliot is the move.

Switching to Skio has genuinely been one of the best operational decisions we’ve made as a brand. The subscription experience is seamless from both the customer and merchant side, but what really sets Skio apart is their loyalty platform. It isn’t just a bolt-on feature — it’s intelligently built into the subscription journey. We’ve seen stronger retention, better customer engagement, and a noticeable uplift in long-term value because rewards feel meaningful and easy to use. From a merchant perspective, the backend is clean, intuitive and gives us proper visibility over subscriber behaviour. It allows us to make strategic decisions rather than guess. But the biggest differentiator? The team. Their availability and responsiveness have been exceptional. Whenever we’ve had a question, needed guidance, or wanted to explore a feature more deeply, the support has been proactive and genuinely collaborative. You don’t feel like a ticket number — you feel supported by people who understand subscription growth. Skio feels like a partner in scaling, not just a platform. We’re incredibly happy we made the move. — Kelly, Operations Manager, Elle Sera