Skio Subscriptions (YC S20)
Sell subscriptions without ripping your hair out.
Rating
5.0
feedback
234
chart
#8,478
All reviews
Rating Breakdown
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April 1, 2022
We migrated from Recharge to Skio this past quarter. Immediately solved many friction points our subscribers were having around access/logins, and modifying their subscription schedules, addresses, products...etc. We can also send upcoming order reminders with Klaviyo with the same easy-login journey which allows customers to maintain a consistent branded experience. Their customer support team AND engineering team are very responsive and super easy to work with! Not something you see with some other options out there.
Thanks for being here! Excited to go on this journey with you and team :-) -Kennan
March 31, 2022
Made the transition to Skio from ReCharge and have not regretted it. Their product is just so much cleaner, more user-friendly, and downright better. Also, their pace of feature development is astoundingly fast. And I get the impression this is just the beginning. The migration was admittedly a little bumpy based on a technical challenge, but the Skio team was super responsive and hands-on in addressing the issue and making it happen. Strongly recommend this app.
So grateful to have you/team here + excited for our partnership ahead :-) -Kennan
March 30, 2022
They made the transition from Recharge easy, and we had some complicated things to work through on our landing pages, etc.
Thanks for being here! Looking forward to a great future together :-) -Kennan
March 9, 2022
Choosing Skio as our subscription platform has been one of our best business decisions this year. We've seen a significant decline in subscription churn and customer reach outs around issues with their sub. The user experience is unparalleled and the support team has been engaged and thoughtful every step of the way. All of this has made me confident in our team's decision to choose Skio as the #1 subscription provider to support our hyper-growth and scale in the coming years.
Thank you so much and so happy to have you here! We're excited to power your XLB subscription growth :-) -Kennan
Feb. 10, 2022
When we were using Recharge our customers had trouble logging in. Then once logged in would occasionally get 404 errors. They thought we were scamming them. In addition, ReCharge would accidentally drop billing info and then customers would try to login and couldn't and it was just an overall nightmare....thankfully my business partners discovered Skio and we switched over and all of these issues are a thing of the past. I can actually get back to growing my business versus playing ReCharge clean up.
Thank you so much for being here! Can't wait to build out more cool stuff with you and team :-) -Kennan
Feb. 9, 2022
Skio is a great up and coming player in the subscription platform space. After evaluating other providers (e.g. Recharge, Bold, etc.), Skio was by far the easiest to implement both from a front-end & back-end perspective and the least complicated / fastest platform from a CX efficiency perspective. Additionally, the integrated native checkout, password-less account login & family-plan referral system are amazing features that you can't find elsewhere. Kennan & the Skio team have been amazing to work with - extremely responsive & quick to roll out new requested features. While the analytics aspect of Skio is currently lacking, it's in the product roadmap and with the pace that they roll-out improvements & features - I have no hesitation to recommend the platform 100% even without robust analytic tools.
Thank you so much for the kind words :-) So happy to have you/Krave Beauty team onboard! -Kennan
Feb. 8, 2022
Skio is awesome! They made the migration to Shopify checkout for subscriptions really simple. The team is lightning fast with support and responses to questions. Big fan!
Thank you so much for being here! So grateful to supporting your growth :-) -Kennan
Jan. 25, 2022
We've had a very bad experience with Skio, so please beware. First off, Skio is missing core functionality (exporting customers, limited variable data for notifications, limited ability to set rules around charge dates) - we requested that functionality during the 6 months that we were using Skio, but were told that not enough other customers were asking for it. The bigger issue was that Skio accidentally charged customers who had previously canceled their subscriptions. On top of that, Skio also continued to send renewal emails to our customers with broken links months after we offboarded from Skio and moved to Recharge. Skio is a new company and I hope they continue to improve their product, but we had to move off because of the missing functionality, continued mess-ups that eroded customer trust, and lack of accountability to get it right next time.
We've reached out to the merchant here to see if we can make this right. I would be annoyed as well in their shoes. Long story short, we should've rain-checked working with Burlap & Barrel until we were certain we could handle their use case of doing quarterly billing and custom anchoring logic (along with other requests). At the time we started working with them, I was doing everything on my own (we've now raised $3.7M and have an actual team). Given Burlap & Barrel's above use case is not common, it was a mistake for me when I was alone to commit to handling this. After having this experience, we now always make sure we can make a potential customer happy before committing to working together. The core features mentioned as missing are actually all available in our product now (this review is based on outdated information). The renewal email mess-up mentioned here were notifications that were set to enabled not properly checking if a merchant was off-boarded. This is now fixed. Again, totally makes sense why they weren't happy here. It was my responsibility to say we weren't a good fit and I blew it. We're now much better at saying this :-) -Kennan
Jan. 24, 2022
We're excited to grow our business w/ Skio. It's a new platform - so it has some rough edges - but it's already vastly better for our customers than Recharge (where we migrated from). And the team is shipping updates/upgrades to the platform every day, it seems like. Have had a great experience working with the team so far. They are super responsive and receptive to feedback.
Great to be working with you and Sunsoil team! Thank you for being here :-) -Kennan
Jan. 20, 2022
Easy to use and we received incredible support from Kennan and his team. Seamless implementation and great user experience
So excited to have you/Gooey selling subscriptions with Skio! Thank you for being here :-) -Kennan
Jan. 14, 2022
Skio fixes all the problems we were having with that other subscription partner. Its seamless interface is so easy to use, which allows us to provide the best subscription experience to our customers. The team is awesome and I'd recommend Skio to companies looking to make the switch or adding subscription to their sites for the first time.
Thanks for being here! Looking forward to growing with you :-) -Kennan
Dec. 8, 2021
Works really well. There's certainly some more features on our wishlist but the support team are responsive and it converts better than other subscription solutions we've experimented with.
Grateful to have you here! Thank you + excited to help you power your subscriptions. -Kennan
Dec. 7, 2021
The Skio support team have been great helping us setting everything up! I would highly recommend Skio for any subscription needs.
So excited to be powering your subscriptions! Thank you so much for being here :) -Kennan
Dec. 7, 2021
The passwordless login was a no-brainer to reduce friction in the customer experience. Their speed to deploy new products and customer service is uparalleled
Super grateful to have ya'll + excited to help grow Doe! -Kennan
Dec. 7, 2021
Ive used Bold Subscriptions and Recharge before, I much prefer Skio, The back end is simple and the no password login is so much better than a typical password solution, especially for a site people only log in to once or twice a year.
Thank you so much for being here! Excited to help you grow your subscriptions :) -Kennan
Dec. 2, 2021
We love working with the Skio team! They have been really helpful with our setup and installation process.
Thank you - we look forward to powering Cohere subscription swag offerings :) -Kennan
Nov. 24, 2021
A refreshing upgrade from the normal subscription platforms, backed with friendly, easy to access customer service. Absolutely love these folks.
Thank you so much! Love working with you as well. -Kennan
Nov. 19, 2021
The UX Skio provides for subscription is streamlined and seamless, something our customers begged for and now really appreciate. Our subscription-related CX tickets have decreased tenfold. Highly suggest using a Shopify native app for recurring billing -- only have to make changes in one place (shipping address changes, refunds, etc.). Also, the Skio team is super responsive, efficient, and helpful and they've been angels at working with us to customize just about everything. Excited to launch our text-to-swap feature and the group referral. Would definitely recommend!
Thank you so much - we love having ya'll here! So excited to help grow Bev subscriptions :) -Kennan
Nov. 19, 2021
We're just starting out with Skio, but they've been great to communicate with and have been extremely helpful in the migration from Bold. We're excited to provide our customers a much easier solution for subscription management!
So excited to have you + team here and looking forward to helping grow your subscriptions :) -Kennan
Nov. 16, 2021
So glad to have made the switch from ReCharge to Skio. The migration process was seamless and the Skio team was super helpful and attentive throughout.
Thanks for being here! So excited to help you/MatchaBar grow :) -Kennan