Skio Subscriptions (YC S20)

Aug. 23, 2023

I cannot say enough good things about Skio! First of all; their team is INCREDIBLE. They really went above and beyond to make sure that the migration went smoothly but more importantly, they were extremely patient and always willing to make all the requested changes we required. Not only they are talented and know what they do, they're also extremely kind. Skio's overall product is outstanding and we cannot wait to use more of its functionalities. I would recommend Skio to any brand who's looking to start subscription or has had bad experiences with their competitors in the past.

Aug. 19, 2023

We're about a month in with Skio and are so happy we switched. We've used a number of different subscription providers and there's a reason that these guys have such a high rating. Their support helping us get up and running was elite. Our transfer over has so many unique components to it and they were there to help every step of the way. The features and functionality, the intuitive user portal, and the customer management on our end are all amazing. Highly recommended!

Aug. 16, 2023

Brilliant app, absolute game changer versus the previous app we were using. Team are awesome and the migration was so seamless.

Aug. 14, 2023

Was using another subscription app, but the overall customer experience and backend is so much better with Skio. Additionally, they go above and beyond with customer support to help you get going or transition your subscribers if looking to upgrade.

Aug. 11, 2023

On-boarded Smartrr to Skio. Definitely one of the best decisions we've made so far. The optionality for customers, intuitive dashboard + reporting, and rebuttal systems have given us a better view and action around our subscriber program. On-boarding and customer support (thank you sandro + ben) have been S-tier.

Aug. 10, 2023

Solved our subscription problems, easy to use. Staff was helpful onboarding, no issues so far but it's only been a few weeks.

Aug. 10, 2023

Very hands-on onboarding process. They made sure everything transferred smoothly and without a hiccup. The product itself is far superior to our old subscription platform (Recharge). My favorite feature is the passwordless login. Happy we made the switch and would highly recommend it!

Aug. 3, 2023

Skio is the best app out there for subscriptions. They have flexible options when it comes to setting up and managing subscriptions, working across a wide range of use cases. They reporting is good and continues to get better, giving you the insights you need to understand and optimize your subscription business. Skio really does the deep work on understanding what clients need out of a subscription provider and putting it into practice. Support and customer service are always responsive for troubleshooting.

July 26, 2023

The migration team was awesome to work with and answered any questions I had. Was so happy to ditch Recharge and have a solid subscription platform.

July 25, 2023

We just started using SKIO about ~5 months ago and it has been nothing but a success. Here are my "whys" on if you have an e-commerce brand you should use it. 1) Reporting There are so many reporting tabs in SKIO, every time I ask a question to our support rep on "How To" there's already a feature built into the tool. Also, they are very open to building the internal reporting tools that you suggest. 2) Forecasting Forecasting inventory/SKU has been super helpful for us to understand which inventory levels we need to keep each item at and standardize on that number. 3) Constant Customer Feedback Constant feedback along the lines of why customers are taking the actions they are + seeing trends in the data which helps us figure out which directions to build. 4) Predictive revenue The monthly subscriptions help our business better predict revenue and which SKUs it comes from. 5) Finding your "Whale" Customers Finding "Whale" or "VIP" is tricky, retaining them is trickier. SKIO offers different tiers of discounts to keep our top customers happy has been a huge plus. If you're in the e-com business and you're not using SKIO you are missing out. Thanks, SKIO. Devon

July 25, 2023

Skio is a game changer. Smooth integration and first class support on hand. Looking forward to seeing how it continues to develop.

July 25, 2023

Love Skio. Shoutout to Kobi, Tim, and Aidan for a quick/painless migration! Passwordless login is also making our subscriber experience much better. We also are enjoying the surprise and delight AND the Custom Checkout Buttons!

July 18, 2023

The team at Skio has been so amazing! I cannot begin to explain how helpful they are with customizations and problem fixes. You never see that with any technology company. Every promise they made when we signed on has been honored/delivered on and that is so impressive and rare. By far the best subscription partner for anybody on Shopify. Would highly recommend them!

July 17, 2023

I made it a priority to migrate our store off of Recharge and onto Skio this year. The main selling point for me is that Skio offers excellent customer support. The team behind the app is highly responsive and knowledgeable. Whenever I have encountered a question or needed assistance, their support team was quick to provide helpful solutions. They have been frequent collaborators in helping improve our subscription program and I appreciate all the new features they have available to test.

July 13, 2023

Developer here. I dislike most apps but, WOW, Skio is incredible. Our company has been using Skio for about 2 months now and are very happy with the results. A few highlights: 1. The migration from Recharge to Skio was very smooth. I was expecting it to be a big headache, but Skio’s team handled 99% of the process for us. We had all kinds of custom code set up on our site. Instead of just slapping their app on top of our site and potentially breaking something, Skio’s developers took the time to read our code and make the modifications needed so that everything worked right off the bat. 2. Their customer service is top notch too. We were having an issue with subscriber numbers dropping. I emailed Skio and got a reply in under 5 minutes. They immediately had 2 team members working on the problem, giving us specific personalized ideas on how to improve our subscription program. Since then we’ve been seeing about a 40-50% increase in subscriber numbers. 3. Our subscriber numbers are climbing MUCH faster than with Recharge and we haven’t even begun to tap into some of the cool features that Skio offers (like their Surprise & Delight feature)

July 11, 2023

Best subscription app bar none. Excellent customer service ready to help you with any request you need as well.

July 11, 2023

Love Skio!!! The team made our migration from another provider pain free and straight forward! We've seen better retention of our subscribers since moving too!

July 10, 2023

Just migrated from Recharge. The customer experience is a big upgrade, and we love having additional features at our disposal (volume discounts, gifting, etc.). So far so good!

July 10, 2023

We recently migrated from Recharge to Skio. The customer experience is much more intuitive and easier for our customers to use. The portal is faster and we're excited to make use of new features like volume discount, gifting subscriptions and ease of workflows for free gifting in orders. Our migration experience was super positive and we had the full support of the team. We had a small glitch on our Skio email flows where our old subscribers were contacted as if they were new signups but overall, and particularly given we made several bespoke requests to maintain the legacy subscriptions in our account, we were really happy with the team's work on the migration!

June 27, 2023

Great app. We moved from recharge to skio and it's a way better UI/UX for our customers. Just the little things like skipping this months order or even ordering now is great!