SKUGen
SKU & Barcode generator. Product label printing.
Rating
4.0
feedback
65
chart
#19
All reviews
Rating Breakdown
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Nov. 24, 2024
Our experience with SKUGEN was absolutely horrendous. The so-called “customer service” from Bogdan was nothing short of dismissive and condescending. He repeatedly demanded screenshots of the same billing information—data they could clearly access themselves. Despite being on their “free” plan, we were charged $1.99 monthly, which is outrageous. Instead of addressing the issue, they bumped us into their “automatic SKU generation” plan without our consent—something Shopify offers for free, by the way. We had unknowingly paid for this app for two years, and when we questioned their shady practices, they refused to refund us all of the months that we were charged for a free plan. It took escalating the issue to Shopify and other governing bodies to even begin addressing the problem. As if that wasn’t bad enough, the app itself is clunky, confusing, and offers the bare minimum in functionality. Their billing is a complete mess, which seems intentional to trap users. There are far better apps out there that provide similar services without this level of frustration and unethical behavior. Save yourself the headache—SKUGEN is not worth your time or money. RESPONSE TO SKUGEN'S COMMENT: It’s deeply frustrating to see SKUGEN continuing to deflect accountability and dismiss valid concerns. For clarity: I was refunded for 3 months, but I was charged for over a year on what was supposed to be a free plan. Despite sending all the requested information multiple times, the response I received has been nothing but gaslighting and attempts to shift blame. You claim that plan changes require explicit user consent, yet I was charged for a downgrade I didn’t approve and then all the sudden moved to a paid tier without any transparency or notification. Unlike other apps on Shopify that clearly communicate pricing changes well in advance, SKUGEN failed to provide any such notice. The lack of transparency and unwillingness to take responsibility speaks volumes about the company’s practices. Let me reiterate: this isn’t about the money—it’s about honesty and integrity. Users deserve to know what they’re paying for and to have issues resolved without being misled or stonewalled. Shopify is now investigating the situation, and I encourage others who have had similar experiences to do the same. Additionally, the app itself leaves much to be desired. It’s unintuitive, confusing, and offers subpar functionality compared to its competitors. Customer service is just as lacking, with limited availability and dismissive responses, especially for users in time zones like PST (which is only around midnight). Other apps in the Shopify ecosystem provide better features, superior support, and transparency in billing practices—SKUGEN is simply not worth your time or energy. If you value straightforward tools and ethical customer service, I urge you to look elsewhere. There are far better options available that won’t leave you feeling cheated or ignored.
We’re really sorry to hear about your negative experience with our app, and we truly appreciate the opportunity to address your concerns. First, we would like to clarify an important point regarding your billing concerns. An app cannot change or increase your subscription plan on Shopify—this can only be done by the store owner or admin. Any charges related to our app would have required your explicit approval, as Shopify does not allow automatic plan changes without the user’s consent. We believe there may have been a misunderstanding about how Shopify handles app subscriptions, and we'd be happy to help clarify any confusion. Regarding the issue with our customer support, we sincerely apologize if you felt that our team was dismissive or unhelpful. Our team, including Bogdan, always strives to assist our customers to the best of our ability. We have repeatedly requested additional information from you in order to better understand and resolve the issue, but we did not receive the specific details needed to investigate further. We are always happy to look into issues as long as we have the necessary information. We also want to address your concern about the SKU generation plan. We do not make changes to any user’s plan or features without their consent, and we would be happy to provide more details on how our app works if there was any confusion in that regard.
Nov. 21, 2024
This app is one of the most important apps we are using. The way we operate would not work without this app. We use it for auto generating SKU's (we have more than 25.000 SKU's) and we use it for printing labels on product that are missing labels. The app is VERY stable and we have used in many years. The support is excellent as well. We have only needed support a few times and they have solved it extremely fast! 5 of 5 stars without a doubt!
Thank you very much for your review!
Nov. 8, 2024
Excellent service great customer support. App works perfectly with 11000+ products
Thank you for your review!
Sept. 30, 2024
We've been using this app for several months, and it's been excellent! The interface is user-friendly, and when I reached out to customer service, the response was prompt and efficient. A special shoutout to Bogdan, who was incredibly helpful throughout the process. Fantastic support overall, and the app perfectly meets our needs. Highly recommend!
Thank you for your review!
Sept. 13, 2024
Ich bin sehr zufrieden mit dem Support und den Feautures. Danke für die tolle App.
Vielen Dank
July 4, 2024
I love it
We are happy to hear this. Thank you very much for your review!
May 20, 2024
We have been using this app for several months now - it's really helpful and good options to customise to how you need things set up for your specific store. We have just had a particular need that the app did not provide but they said they could add an extra feature for us. It was done in the timescales they promised. All working as it should. Great support, thank you!
Thank you!
April 1, 2024
Excellent app, easy to use. We received a very quick and efficient response when we contacted customer service.
Thank you for your review
Feb. 28, 2024
this app is great for skus. it absolutely sucks for barcode generation and is not intuitive at all.
Thank you for taking the time to provide your feedback. We genuinely value all input as it helps us improve our app for all users. We're sorry to hear that you've encountered difficulties with barcode generation. Our aim is to ensure a seamless experience for all aspects of our app, including barcode generation, which functions similarly to SKU generation. We have a detailed video tutorial demonstrating the barcode generation process, which may provide additional clarity. You can find the tutorial here: https://youtu.be/-w9lWdsgk-E If you have any further questions or need assistance, please don't hesitate to reach out to our support team at [[email protected]].
Feb. 20, 2024
not user friendly.
Thank you for taking the time to share your feedback with us. We're sorry to hear that you found our app not user-friendly. We strive to make our app as intuitive and user-friendly as possible, so it's disappointing to hear that we missed the mark for you. We'd love to better understand your experience and address any specific issues you encountered. Please don't hesitate to reach out to our support team at. We're here to help and are committed to improving our app based on user feedback.
Feb. 3, 2024
A great app, with informative staff who work with you to get the most out of it. Customer service is undoubtedly their top priority, which goes a long way. Highly recommend.
Thank you for your review!
Jan. 26, 2024
Hallo! Könnte der Support endlich mal antworten! UPDATE: Support hat uns endlich erreicht. Nun muss es nur mehr klappen, dann sind wir wieder vollauf zufrieden. Danke. Update 26.1.23: Support hat nun alles geklärt und die Artikelnummern sind wieder da. Alles schnell und toll geklappt. Vielen Dank!
Vielen Dank für Ihre Bewertung
Dec. 25, 2023
They charged me money after it was uninstalled a few minutes after installation because the app doesn't work. Be careful when installing this app if you don't want unwanted charges!!
When an app subscription is activated Shopify invoices the entire month, at the end of the billing period. This is why you got the charge after almost a month. As you know, we refunded this charge. This is all we can do as an app developer. Also, I'm sure you would see that the app works well if you would contact our support.
Dec. 24, 2023
This is a great app! It solved all our SKU & barcode generation extremely fast and easy. We were able to use it to customize for the printing labels formats we needed. It is very intuitive to use and has a lot of customization that assures compatibility with any type of printer and paper format. Also, the documentation is detailed and very clear. Very good and professional customer support, with fast reaction, reliable for long term usage. Highly recommended!
Thank you very much for your review!
Dec. 14, 2023
Ok, so I bought an advanced monthly plan and custom codes which was one time payment. Tried it out and was working. The next day I try to do custom codes, it shows that it's a completely different plan and I don't have access to it. Did you change the plan? This is absurd. I either want a full refund or access that I paid for initially.
Thank you for reaching out to us, and we appreciate your feedback. We're sorry to hear about the confusion regarding your subscription and custom codes. After reviewing your account, it appears that the initial purchase you made did not include access to custom codes. We want to ensure that you have accurate information and a clear understanding of your plan. If you have any specific concerns or questions about your subscription, please contact our support team. We'd be happy to assist.
Dec. 10, 2023
A great app that fully met our expectations. Any time we had a situation, the support was very prompt to intervene and offer solutions. Thanks team members for making it easy for us!
Dec. 8, 2023
Love the customer service! Super quick, superior communication while helping me to resolve an issue when installing the app.Very professional. Satisfied with the application and would recommend!
Thank you very much for your review!
Dec. 7, 2023
Bogdan was really helpful in helping us set up a custom template to generate our SKUs. This app does exactly what we need. Highly recommend. Will - Stories Flooring
Thank you for your review!
Dec. 7, 2023
It's such a great app! Simple to use and does exactly what I need it to do without any unnecessary hassle. 100% recommended! Customer service is top notch and always willing to help out.
Thank you very much for your review!
Dec. 5, 2023
VERY FAST METHOD.
Thank you for your review. We'd appreciate it if you could tell us what would make the app even better. We value your feedback.