SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
3.6
feedback
120
chart
#1,057
All reviews
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April 5, 2023
The customer service is top tier! Teshanie was so helpful. Understood what I needed to do, got right to the point and explained everything very thoroughly. She also got everything I needed to have done taken care of! Efficient, knowledgeable and friendly!
Thank you for taking the time to write such a positive review about SKU IQ's customer service. We're thrilled to hear that we were able to assist you with your needs and provide you with efficient, knowledgeable, and friendly service. We take great pride in our customer support team and their dedication to providing our customers with the best possible experience. We'll be sure to share your kind words with the team!
April 4, 2023
Great support team. Jorge was very helpful with my initial setup with lightspeed retail. The app works wonderfully once everything is linked. Order and inventory syncing is super quick. Names/prices take a little longer but still quick. The only downfall in my experience is that they dont map customer profiles with Lightspeed, so i cant really sync my orders or i get a bunch of duplicate customer profiles in LS. Without order syncing, i then miss out on all the reporting i need for item sales in LS which i rely on for purchasing. So, while i totally recommend this app, just be aware of those things if you're using Lightspeed. Unfortunately i will have to look for alternative solutions but if the customer data can be mapped in the future i might be back!
Thank you for sharing your experience with SKU IQ and for the kind words about our support team! We're glad to hear that the app works wonderfully for you once everything is linked and that order and inventory syncing is super quick. We're sorry to hear that you've encountered an issue with customer profile mapping in Lightspeed, which has impacted your ability to sync orders and access the reporting you need for purchasing. While we don't currently support customer profile mapping with Lightspeed, we appreciate your feedback and are always looking for ways to improve our app and make it more useful for our customers.
March 30, 2023
Really love the app; a great way to connect inventory between different POS platforms. It has been a daily tool when running my business
This is great to hear! Thank you so much for taking the time to share your feedback with us :)
March 28, 2023
I recently had the pleasure of working with SKU IQ Realtime Inventory Sync and I couldn't be more impressed with their service. I was struggling with linking a product and was unable to figure it out on my own. However, the SKU IQ team was extremely helpful and went above and beyond to solve the issue for me. Their level of expertise in inventory management and product syncing is truly remarkable. They were able to provide clear and concise instructions, guiding me through the process step by step until the problem was fully resolved. Their customer service was exceptional, and they made me feel valued as a customer. Overall, I highly recommend SKU IQ Realtime Inventory Sync to anyone in need of inventory management assistance. Their dedication to providing excellent customer service and expertise in their field is truly remarkable. Thank you SKU IQ for your outstanding support!
Thank you for sharing your experience with SKU IQ. We are thrilled to hear that our team was able to provide you with exceptional customer service and resolve your product syncing issue. At SKU IQ, we take great pride in our expertise in inventory management and product syncing, and we're glad that our team was able to guide you through the process and provide clear and concise instructions.
March 23, 2023
So, we were a little nervous about finding a solution to linking our shopify and vend systems, but we reached the point of growth where we had to shoot or scoot, so we picked SKUIQ. I've been shocked by how helpful and kind the support people are, and also shocked by how (relatively) easy to understand their methodology is. Anyone who's been around this block a few times knows that backend inventory systems tend to use a lot of jargon and expect you to think like a either a robot or an alien, SKUIQ sticks to plain english. Really happy with this system, really happy with how well things are working, excited to grow with SKUIQ and their team :)
Thank you so much for taking the time to share your positive experience with our app, SKU IQ. We are thrilled to hear that our app has helped you link your Shopify and Vend systems, and that our support team has been able to assist you every step of the way. We understand how daunting it can be to find a solution that works for your business, and we are so glad that you decided to give SKU IQ a try. We're happy to hear that our methodology was easy to understand and that we were able to provide you with clear guidance. We're delighted to hear that our support team was able to assist you in a kind and helpful manner. At SKU IQ, we strive to provide exceptional customer service, and it's great to hear that we're living up to that expectation.
March 7, 2023
So far, so good. Was pretty easy to set up with the instructions given. A short phone appointment helped me finish up the loose ends.
Great! We are glad our service team was able to get you up and running with a call. We hope to continue saving your business time for many years to come!
Feb. 13, 2023
It is a great app. It helps me to solve a lot of problems. The technician is helpful and patient. Well worth the cost.
Awesome! Thank you so much for your feedback!
Jan. 30, 2023
This app has saved me a lot of time and work. Customer service is great too. Highly recommend it. Well worth the cost
This is great to hear! Thank you for your review and we look forward to continuing to serve your business.
Jan. 26, 2023
This app is essential for my business which uses Shopify for e-commerce, and Square POS for in person sales. Thank you!
Our pleasure! Thank you for choosing SKU IQ and for taking time to leave us a review :)
Jan. 24, 2023
New to using it, had a few troubles getting organized and the customer help chat was quick and super useful!
We are glad your setup was successful with the help of our onboarding staff. We hope to make self service easier in the future as well, thanks for your feedback!
Jan. 23, 2023
SKU IQ works perfectly, is easy to use, and the tutorials are helpful. Their customer service is prompt and professional . We wasted a lot of time and money on other inventory integration platforms that were less intuitive, more expensive and lead to canceled sales. We are so glad that we found SKU IQ.
Thank you for your review! We're sorry to hear that you had negative experiences with other solutions, but we are so glad you found SKU IQ and we are excited to serve your business!
Jan. 10, 2023
I would definitely recommend this app to others as it has helped me link my inventory from clover to Shopify. This was the service I was looking for and it's the service I got. Customer service is very helpful and comes in handy quite a bit.
Excellent, thank you so much for taking time to leave a review! We pride ourselves on our customer service experience and are glad to see you've encountered our stellar support team. We look forward to serving your business in the future!
Jan. 6, 2023
I used this app to connect my Clover app to my Shopify store. Works perfectly. Great software to synchronize your products. Amazing customer service especially with Teshanie.
Thank you so much for your feedback, we will be sure to pass your compliments on to Teshanie :)
Dec. 3, 2022
I sell my products in person and online. This app really helps me stay organized and on top of my online inventory while I sell in person. Its so helpful.
Awesome, this is what we love to hear!
Nov. 23, 2022
Using the SKU IQ app has allowed me to sync Shopify with our in-store POS Square account which is just what we needed. Each order coming through Square is also automatically tagged on Shopify, making it easy to differentiate between the two order channels. The team/support are also fantastic. I am by no means a professional, but their support was able to walk me through the minor issues I had with setting up.
Thanks for taking the time to write this detailed review, we pride ourselves on our customer service! It's great to see that you've been successful and are benefiting from both our product and our experts!
Nov. 3, 2022
The customer service has been awesome! Thank you to Alejandro Escoto for helping in sorting the issue with the products and offering a great support for syncing our products over.
We will pass your kind words along to Alejandro, thank you for taking the time to leave a review!
April 8, 2022
I run a store with 1000s of products. This app has really helped me. I am using Shopify and I am synching it with the Square register. I have received good customer support. I highly recommend it.
This is great to hear! We aim to provide best-in-class customer support and are so happy to hear that SKU IQ is working well for your business! Thanks for taking the time to leave us your feedback, it means the world to us!
Dec. 4, 2021
This app hardly works. Images don't sync and customer service is really really SLOW. Do not recommend. Answers to issues take about 15 hours!
Thank you for your feedback, we are sorry to hear that you've had difficulty with SKU IQ. Our team is researching your case and someone will be reaching out soon to make this right! UPDATE: Our support team has resolved your issue and reached out to have you verify. Thanks for choosing SKU IQ and we hope you have a better experience going forward!
Nov. 23, 2021
Scam app. Never worked, spent 4 days on support with them and they never fixed anything. My inventory quantities never updated and when I tried to cancel they told me they couldn't help me with that.
We are terribly sorry to hear that we have failed you and thank you for taking the time out of your day to share your experience with us. Your feedback is extremely valuable and we take it seriously. We have researched your case and found that payments were being handled directly via Shopify's app market which is why we could not assist with your cancellation. We will try to make these differences clearer in the future to avoid confusion and frustration for our customers. Regarding the product issues you experienced, we have reached out and would love to hear more details so that we can work to make it right, or at least prevent this from happening in the future. Thank you again for your feedback and we do apologize for such a bad experience. Update: We tried to reach out to you several times but haven't heard back from you. Please let us know if we can help to resolve this issue.
Oct. 20, 2021
This app was exactly what I needed to help sync and manage my inventory through my POS . The customer service is beyond excellent and the price point is great! Thank you to the SKU IQ team for all their help!
Thank you for your feedback! We're glad you're happy with SKU IQ.