Sky Pilot ‑ Digital Downloads
Sell ebooks, digital downloads, digital products & PDF fast.
Rating
4.7
feedback
359
chart
#2,925
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
12%
-
Less than a month
30%
-
Less than a year
29%
-
More than a year
25%
Reviews Summary
The reviews for the Sky Pilot Shopify App are overwhelmingly positive, with users praising the exceptional customer service and support provided by the team. Many users highlighted the quick response times and efficient resolution of their queries, making their experience with the app seamless. The ease of use and functionality of the app were also commended, with users mentioning that it helped them sell digital products effortlessly. However, there were a few negative reviews mentioning issues with fake accounts, fraudulent purchases, and difficulties in navigating the app.
Highlights
Review RSS Feed
All reviews
Jan. 7, 2026
Hi there, Thank you so much for the 5-star rating! We’re happy to have you with us and are looking forward to helping your store succeed. If you ever have any questions as you grow, just let us know! Best, Shop Circle Team
Jan. 7, 2026
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there, Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration. We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes. While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns. We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place! Best regards, Shop Circle Team
Jan. 4, 2026
Hey there, Huge thanks for the 5-star rating! It’s great to know you’re happy with the app. We’re rooting for your store’s success—if you ever need a hand with anything, we're just a message away! Best, Shop Circle Team
Jan. 4, 2026
Encantado con el soporte y la atención recibida. La app funciona perfectamente.
Hey there, Thank you so much for the 5-star review! We are delighted to hear that you are happy with our support and that the app is working perfectly for your store. Providing great service and a reliable tool is our top priority, and we’re glad we could hit the mark for you. If you ever need further assistance, please don't hesitate to reach out. We're happy to help! Best, Shop Circle Team
Jan. 3, 2026
Very responsive and helpful team, willing to adapt their product to your needs (in our case with heavy back end). Thank you
Hey there, Thank you so much for the 5-star review and for sharing your experience! We really enjoyed working with you to adapt our app to your specific back-end requirements. Ensuring that our tools integrate seamlessly—even with complex setups—is something we take great pride in. We're so glad the team could help tailor the experience to fit your needs. We look forward to supporting your continued growth! If you need anything else as you scale, we’re always here to help. Best, Shop Circle Team
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