Rating

4.8

feedback

334

Reviews

chart

#2,875

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    13%
  • Less than a month
    30%
  • Less than a year
    29%
  • More than a year
    25%

Reviews Summary

The reviews for the Sky Pilot app are overwhelmingly positive, with customers praising the excellent customer service provided by the support team. Many users highlighted the quick response times, helpfulness, and knowledge of the support staff, mentioning specific team members like Nitesh, Nejla, Kenan, and Cherose. Customers also appreciated the ease of use of the app, especially for selling digital products, and the ability to customize features like email templates and file downloads. However, there were a few negative reviews mentioning issues with onboarding, complexity in setting up the app, and the lack of certain customization options.

Highlights

Excellent customer service and support team
Ease of use for selling digital products
Customization options for email templates and file downloads
Issues with onboarding and setup
Some limitations in customization features

Rating Breakdown

  • 5
    96% (319 ratings)
  • 4
    2% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 96% (319)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2025

I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!

Using app

--

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Really great customer service, Nitesh was extremely helpful and answered any questions I had. 5 stars recommend the app just for customer service alone.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Found better Digital Download for me!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2025

Excellent and very helpful customer service!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.

Store

SOJOURN

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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