Sky Pilot ‑ Digital Downloads
Sell ebooks, digital downloads, digital products & PDF fast.
Rating
4.8
feedback
377
chart
#3,054
All reviews
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Jan. 7, 2026
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there, Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration. We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes. While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns. We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place! Best regards, Shop Circle Team
Dec. 15, 2025
I have had nothing but issues since we installed this app, tons of fake accounts have been set up and many fraudulent purchases have been made
Hello, We take all feedback seriously, but we need to clarify a misunderstanding regarding Sky Pilot’s functionality. Sky Pilot is strictly a digital file delivery application. Our sole role is to allow merchants to attach files to products and deliver them to their customers. We have no involvement in the creation of customer accounts or the processing of purchases. Any issues related to fraudulent orders or fake accounts are entirely outside of our system and should be addressed directly with Shopify. While we cannot intervene in matters beyond the scope of our app, we remain available to assist with any questions or support related to file delivery and app functionality. Please contact our support team if we can be of assistance in those areas. Best regards, Shop Circle Team
Dec. 10, 2025
wish i could easily access the products and adding stuff. every time its like a maze.
Hey there, We’re sorry to hear you’re having trouble accessing products and adding files. We actually reached out via email to help, but didn’t hear back from you. We’d love the chance to assist and guide you through the process so things feel less confusing. Please either reply to our email or reach out to our support team directly—we’re happy to help and hope we can turn your experience into a 5-star one! Best, Shop Circle Team
Nov. 15, 2025
Horrible onboarding. App populates a download button on all of your checkout pages including your physical products not connected to the app. Live chat experience was maddening. Was promised a google meet to chat at a specified time at my urging but never received a link.
Hey there, We’re sorry to hear about your frustrating experience. When you initially reached out, it was during the weekend. Our team does not normally schedule calls on weekends, but we went out of our way to email you a Google Meet link for a call on Sunday—the same day. Unfortunately, you didn’t respond and didn’t join the call. You could have also booked a call during our regular working hours by clicking the “Book a Call” button either in chat or on the Sky Pilot website, but we never received any notification that you did. We’d still be happy to help you resolve the issues you were experiencing and ensure your app is set up the way you need. If you’re interested, please reach out to our support team directly—we’ll make it a priority. Best, Shop Circle Team
Oct. 26, 2025
too complicated, all I wanted to do is send a pdf to a customer on shopify, but there is no ability to attach a file to a customer email. Shopify suggested Sky Pilot, which wasted 2 hours of my time, on wix you can just attach the pdf in the custome inbox .....
Hi there, We’re sorry to hear you had a frustrating experience. Sky Pilot works by providing a link to a download page in the email, rather than attaching files directly to customer emails. This approach is based on Shopify’s proxy system and is clearly outlined in our documentation and demo store. We also reached out to you via chat to offer assistance, but didn’t hear back. We’d be happy to help you set things up correctly and guide you through the process, so your customers can receive their PDFs without issues. Please reach out to us directly, and we’ll do everything we can to turn your experience around. Best, Shop Circle Team