Sky Pilot ‑ Digital Downloads
Sell and deliver digital products and streaming instantly.
Rating
5.0
feedback
358
chart
#2,943
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2023
This app is very helpful. We sell digital products and it makes it possible for our customers to access their files via the Shopify store, eliminating the need for a duplicative CRM. The best part about this APP? The service team. They are FANTASTIC. They really helped us get this store up quickly. And their manner of dealing with clients were top rate. I only hope our customer service team can operate at their level one day.
Thanks so much for the great review of the app and your amazing words about our service team! Glad to hear that our support team went the extra mile. Should you need any help, feel free to reach us back 😊 All the best with your business and your customer service team too! Kind regards, Customer Success Team
June 1, 2023
I just started using Sky Pilot, and it's been smooth sailing. It worked right away. There's a free version, which is great for my company. Of course we'll consider upgrading as we grow. Loved the live chat and instant support and just the fact that it worked right away. Highly recommend.
Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success. Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊 Have a great day, Customer Success Team
May 17, 2023
Extremely fast 24/7 support! Very helpful in getting my store up and running. All of my questions are answered in a timely manner. Would reccomend!
Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and support; and also, your kind words motivate us to keep giving our best. Should you need any help, feel free to reach us back 😊 Have a lovely day, Customer Success Team
April 28, 2023
Good app for the shop that have the digital products! The service is really nice and the staff's always there for us. Love this app! Won't regret for using it. Don't hesitate, just use it!
We're happy to hear you've had an excellent experience with our app and support team. We know how important it is to always have someone to give us a hand when we need it. Thank you so much for recommending us! 🤩 All the best with your business, Customer Success Team
April 23, 2023
Great app and very helpful, quick and friendly customer support. Would definitely recommend to anyone!
It's our pleasure to help in anything we can! We love to see happy merchants, and that's why we give our best to offer not only helpful apps but awesome support too. Thank you for trusting us, and for this amazing review!! All the best, Customer Success Team
April 13, 2023
I have been using SkyPilot for almost 3 years now and am still thrilled with how easy and effortless this service makes selling digital items. Any time I've had a question (no matter how small) I get a quick, professional response. I love being able to see which of my customers have downloaded their purchases and how many times. The Access Alert feature has helped me to put a stop to several spambots/pirates/thieves and also allowed me to work with a few of my customers to secure their own email accounts. All in all, a tremendously positive experience!
Thank you so much for the kind review. Great to hear how Skypilot has been helping your business during the last 3 years, and also It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible. Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊 Have a lovely day, Customer Success Team
April 11, 2023
Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!
Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our customer service and our app. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job. Our support team is always here and ready to assist you 😊 All the best, Customer Success Team
April 8, 2023
Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!
Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and customer service; and also, your kind words motivate us to keep giving our best. Should you need any help, feel free to reach us back 😊 All the best with your business, Customer Success Team
March 31, 2023
We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.
Wow, you made our day!! Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. We try our best to ensure the best experience for your customers. So, thanks for trusting us 🎉 Any other requests you may have, do not hesitate to reach out. We will be happy to help. All the best with your business, Customer Success Team
March 30, 2023
This app - OMG it is awesome! It is so great, and the customer service is oustanding. Do not use any other app!
We are happy to know that our app and customer support fulfilled your expectations 🎉. Thanks for trusting us and for this fantastic review! We are always here to help 24/7!! Have a lovely day, Customer Success Team
March 29, 2023
Very nice experience with Sky Pilkot app. Easy to use. 5/5 Customer Support. Modern interface. Everything is perfect.
Hi there! We are pleased to know our app does exactly what you need and your kind words about our customer support team. It's always our pleasure to help in anything we can. If you ever need a hand, don't hesitate to reach out 🤩 Have a lovely day, Customer Success Team
March 20, 2023
Alessandro was really attentive to an issue we had and resolved it with great speed and professionalism.
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Alessandro :) Should you need any help, feel free to reach us back 😊 All the best, Customer Success Team
March 18, 2023
The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need. Have a lovely day and all the best with your business, Customer Success Team
March 15, 2023
Great app and great customer service. I contacted sky pilot because I was not sure how to resend notifications and they got back to me very quickly and explained step by step what I needed to do. Thanks!
Thanks for taking the time to leave us this great review! We're really pleased to hear that our customer success team was able to help you with all your questions in a prompt and diligent way. Please reach out if you need further support :) Have a lovely day, Customer Success Team
Feb. 28, 2023
Sky pilot and the sky pilot team First I'll talk about the team. I started messaging sky pilot for customizations in the app that suits my website, and a cooperative, lovely, smiling, professional team welcomed me. They quickly understood my needs and started implementing them straight away. I also owe Alessandro a special thank you for all his perfect assistance and for having the time to listen, meet and implement. The team is so aligned to their business values, to assist businesses to the digital world. As for the app itself, it is so easy to use, it has an easy interface. I couldn't have found something better than that. Thank you so much Sky pilot. Keep it up. I would sure recommend them to anyone
Hooray!! Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our app and support team, your feedback is pure gold to us. We are always happy to hear these words of encouragement. We're more than happy to support you in your growth. Always at your service 😊 All the best, Customer Success Team
Feb. 24, 2023
The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!
Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing. We are always here and ready to assist you 24/7. All the best with your business, Customer Success Team
Feb. 20, 2023
Sky Pilot's staff are very friendly and responding almost immediately if you have any questions. The app is very intuitive, easy to use and fills all the needs I have as an entrepreneur selling online classes and training videos.
Thank you for your review! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success and also we're happy to support you in your growth. Always at your service 24/7 :) All the best, Customer Success Team
Feb. 19, 2023
I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.
Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales. Don't hesitate to reach out if we can be of help in anyway. Have a nice day, Customer Success Team
Feb. 16, 2023
App is great and easy to use. It uplaods the files with ease, and is hands down the best digital download app within shopify. Dashboard is nice and you can input your brands colors and logo along with text. It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though. Keep up the good works guys!
Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer. Our support team is always here and ready to assist you 24/7 😊 Have a lovely day, Customer Success Team
Feb. 8, 2023
Easy to use, customer service is amazing. Very thankful that my customers can now set up accounts and see all of their past purchases. This app pulls in past purchases, so my customers can see things they bought a year ago, even though I just got this installed. Very happy!
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience. Thanks so much for trusting us and for spreading the word. Should you need any help, feel free to reach us back 😊 Have a lovely day, Customer Success Team