Sky Pilot ‑ Digital Downloads

May 22, 2020

I've just launched my store but so far all of my test transactions have worked flawlessly. I've had a couple of questions throughout the process and Andrew always responds promptly to assist.

May 12, 2020

Stop looking around- this is the app you want! We tried other apps to solve the digital download problem and other options don't cut it. Sky Pilot is the best option and their support team is wonderful, hard-working in solving any issues you have. No canned replied, or non-answers- they will do everything they can to help you! Completely satisfied.

May 12, 2020

I decided to use this app to sell my first online digital course. What I love about this app is: 1. Their customer service is really quick to response and very helpful 2. The reason why I picked this app was because it looked very simple and clean and is customisable with coding - although I did not need much of customisation as it is very clean and easy for the customer to use. 3. I wanted people to be able to choose if they would like to create an account and this app allows that people can choose so it won't affect the sales - and for the people who don't create an account they can always access their course through the email that was sent to them. 4. Easy to view the videos of the course on my website (which is a big plus because other apps the course was on their website not mine) The only thing I did not like was nothing about the app but the video company they integrate with: Vimeo - I am not a big fan of Vimeo and find it a bit expensive. So I would have rather used another platform for my videos. So for that said I highly recommend this app if you are looking into selling your own digital course online. And it is my first time writing a review that means I am super happy!

May 12, 2020

This is a great app for video-on-demand through its easy-to-use Vimeo integration. We were able to integrate it smoothly and it saved us money and headaches.

May 8, 2020

I love this app! And their tech support is spot on! Reliable and Smart! Always helpful and available

May 1, 2020

Very good App for digital downloads. Easy to use and works perfect. Customer service helped me within minutes. I highly recommend it!

March 25, 2020

Alex and his team are so helpful. We are really happy with Skypilot! Their customer service is great.

Feb. 6, 2020

Things could not have gone better with Sky Pilot. Setup was easy. We have been using the app for a few years now and there has never once been a problem. Beyond just working well, the access alerts/notifications feature is awesome. We still have never had any issues with this, but when we reached out to Sky Pilot support with a very weird, specific request, they were extremely responsive and helpful. Sky Pilot is a top notch app with top notch service.

Dec. 21, 2019

After several months of absolutely no problems one did pop up. I instantly emailed and within just a couple of hours the problem was solved! I couldn't be happier with the app or their customer service!

Dec. 16, 2019

We needed an app to deliver our digital magazine, both as a standalone product and as a subscription. We tried working with SendOwl (who would not jump on the phone with us) and hit a brick wall. But Andrew from Sky Pilot walked us through the setup and specific workflow we needed. For both the quality of app and customer service we give this an astounding 5-stars. Bravo!

Oct. 18, 2019

I have been using Sky Pilot for just over a year now. I have never had any issue with emails being delivered and customers having access to their downloads. It is very easy to use. I recently updated my theme and forgot to reenter the code to give access to downloads through customer accounts. They helped me fix it and responded to quickly to emails. Thanks Sky Pilot!

June 17, 2019

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working! I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail. However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing. We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!

Feb. 28, 2019

Integrated will into my store. It has allowed our store to set up a variety of download combinations very easily. https://www.avoliner.com

Jan. 28, 2019

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.

April 8, 2023

We installed this app to deliver our digital products -- ebooks, echarts, eposters -- to customers of our music education shop (www.roedyblack.com). We were looking for a fast, seamless, trouble-free digital product delivery solution. We have been using Sky Pilot for a couple of months now, and our customers have downloaded thousands of files. Sky Pilot has more than lived up to our requirements and high expectations. The few times we have had questions, Sky Pilot support has always been prompt and thorough. Based on our experience, we strongly recommend this app. We've used Sky Pilot for 4.5 years now, and it continues to provide first-rate download service and first-rate customer service. So we'll continuing using the service.

Oct. 25, 2018

Brilliant app, will deliver streaming tutorial videos perfectly to our customers as www.DrAlexander.com

Sept. 27, 2018

SkyPilot solves a huge problem for creators of content that wish to protect their Intellectual Property in a simple, secure, safe an effective way. Every feature I needed to accomplish this is in there. I can limit access to streaming only (no downloads) which eliminates the need for DRM protection of downloaded files - without DRM I feel files are just to easy for people to copy. I get flagged if too many IP Addresses are used to access content - further discouraging sharing. And just as important, Andrew was extremely helpful when I had some trouble, and went over and above with immediate tech support.

Sept. 6, 2018

Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads!

Sept. 2, 2018

This app has the best customer support service I've ever come across. Prompt, straight forward and intelligent. Andrew fixed all of my issues for me on the spot, incredible. It delivers the product to my customers exactly the way I want it and it saves me so much time and money. I HIGHLY recommend it.

Aug. 16, 2018

I'm selling videos that are stored in Vimeo in a Shopify platform. Sky Pilot has been integrated very easily into my platform (with the help of my designer because I didn't understand exactly where to put the code - learner over here!). The products are getting to customers seamlessly in a very clean and professional output. Andrew has been super prompt with my multiple questions over the past month. My customers were not seeing that there was a download to accompany the video so Andrew just tweaked my account to where my pdf comes out as a button above my video! SUPER CUSTOMER SERVICE!!! Highly recommend!