All reviews

Rating Breakdown

  • 5
    98% (349 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 27, 2024

I'm very impressed with Sky Pilot and their level of support! I'm still developing my first-ever shop and it's not even live. Yet they responded to my questions and went above and beyond. Other shop owners in my same field had recommended Sky Pilot, and now I know why.

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey there, We're thrilled to hear that you're impressed with our app and our support team! It's great to hear that we've been able to assist you during the early stages of your shop's development, and we're also glad to know that Sky Pilot was a recommended choice by other shop owners in your field! This feedback is immensely appreciated and helps ensure a high standard of service! If you have any other questions or need further assistance as you continue to develop your shop, don't hesitate to reach out! Thank you again for the kind words and the 5-star review! Cheers!

5 / 5 Share

July 27, 2024

After trying a couple different options on Shopify, Sky Pilot is definitely the best downloads app for my business. Nitesh helped set up my digital library exactly how I wanted it and he was great at explaining parts I didn’t understand. I give five stars for customer service (quick and knowledgeable) and five stars for Sky Pilot having the features I need.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for your 5-star rating and your wonderful comments about our app and our customer service! We are thrilled to learn that you deem Sky Pilot as the best downloads app for your business and that our team was able to assist you satisfactorily and efficiently! Your comments highly encourage us to continue to deliver high-quality service! Please don't hesitate to reach out to our team if you require further assistance! Thanks again! Regards, The Shop Circle Team

5 / 5 Share

July 26, 2024

App, welche die Anforderungen an den Verkauf von digitalen Artikel sehr gut erfüllt. Die Verknüpfung der Dateien ist kinderleicht zu handhaben. Das Dashboard ist sehr informativ. Die Kunden haben die Möglichkeit Ihre Dateien über einen Linkbutton in einer separaten Email von Sky Pilot oder auch in direkt in der Auftragsbestätigung von Shopify zu erhalten. Ausserdem sind die Dateien auch im Kundenkonto jederzeit für den Download bereit. Leider ist die Emailvorlage von Sky Pilot nicht in verschiedenen Sprachen einzurichten. Aber mit dem Integrieren des Buttons in die Vorlage von Shopify ist das Problem gelöst. Zum Anpassen hat uns der Support von Sky Pilot schnell und kompetent geholfen. Wir können die App sehr empfehlen.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your detailed review! We're glad to hear that you find our app easy to use and informative; it's great that your customers can conveniently access their files through multiple options! We appreciate your feedback about the email template languages as well and are pleased that our support team could assist you promptly and competently with the integration! Your recommendation means a lot to us! If there is anything else that we can do for you, please let us know! All the best!

5 / 5 Share

July 25, 2024

Ich benutze diese App seit ca.5 Jahren für meine Digitalen Produkte und bin immer sehr zu frieden gewesen. Ich brauchte Hilfe, als ich den Shop auf shopify 2.0 umgestellt hatte und bekam durch den Support chat sofort hilfe und hatte im Handumdrehen alles installiert. Vielen dank für diese tolle App <3 I have been using this app for about 5 years for my digital products and have always been very satisfied. I needed help when I switched the store to shopify 2.0 and got immediate help through the support chat and had everything installed in no time. Many thanks for this great app <3

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you for being a loyal user for the past 5 years! We're thrilled to hear that our support team could assist you quickly with your switch to Shopify 2.0. Your satisfaction is our top priority, and we appreciate your kind words and support! Should you need anything else, do not hesitate to reach out! Cheers!

5 / 5 Share

July 22, 2024

Quick and efficient service + easy to use

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thank you for your amazing review and 5-star rating! We're glad to hear that you find our service quick, efficient, and easy to use; we aim to provide a smooth and hassle-free experience to our users! In the future, if you encounter any issues or need assistance with something else, please don’t hesitate to reach out! Regards, The Shop Circle Team

5 / 5 Share

July 20, 2024

awesome

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thank you so much for rating our app with 5-stars and for your awesome review! We're glad to hear that you're enjoying the app and we appreciate your support! Please don't hesitate to share any ideas, suggestions, or even criticism you have; we love hearing from our users! Thanks again! Best, The Shop Circle Team

5 / 5 Share

July 17, 2024

Intuitive and easy to use tool

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for taking the time to share your thoughts on our app! We're pleased to hear that you find our tool intuitive and easy to use since we work hard to create a seamless and user-friendly experience for all of our customers! Please don't hesitate to reach out to us if you have any more insights or suggestions to share, and if there is anything else that we can do for you! All the best!

5 / 5 Share

July 14, 2024

Nitesh was great to work with!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you for the wonderful 5-star rating! We're thrilled to hear about your positive experience with Nitesh! We pride ourselves on the dedication and hard work of our team and it's fantastic to see that reflected in your user experience! Should you need anything else in the future, do not hesitate to reach out! Cheers!

5 / 5 Share

July 11, 2024

Great app and support!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi, We're thrilled to hear that you're finding our app useful and that our support team could provide the service you needed! It's always a pleasure to receive such positive feedback since your happiness and satisfaction are our priority! Please do not hesitate to reach out again if you require any further support or have any suggestions or questions. Your feedback plays a vital role in helping us improve and evolve our product! Thanks again!

5 / 5 Share

July 11, 2024

Great app, customer service super helpful. Easy to use.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you for your fantastic 5-star review! We're glad to hear that you're finding our app easy to use and that our customer service team has been able to assist you! Your feedback means a lot to us as we strive to provide the best service possible! Please don't hesitate to reach out for any support you may need in the future. We're here for you! Cheers!

5 / 5 Share

July 10, 2024

nice app, support staff Nitesh was helpful

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, Thank you for taking the time to leave us a 5-star rating! We're glad to hear that you've found our to be to your liking and it's also great to know that our support staff member, Nitesh, was able to assist you well! Our team strives to provide top-notch assistance to make sure your experience with us is positive! Remember, we're here for you whenever you need us. Best wishes!

5 / 5 Share

July 9, 2024

Booked a call with Nejla, he was super nice and answered all my questions. Great stuff!

Store

Louvre

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're so glad to hear that you had a wonderful experience with Nejla! It always makes us happy to know that our team is able to effectively answer all your queries. Your kind words mean a lot to us, and we will be sure to pass along your compliments! Stay in touch and let us know if ever we can be of further assistance! Your feedback is very important to us! Cheers!

5 / 5 Share

June 25, 2024

Sehr übersichtliche und verständliche App. Genau das richtige für mich und den Verkauf von digitalen Dateien. Auch der Kundensupport ist sehr kompetent und schnell zur Stelle wenn man Fragen oder Probleme hat. Ich bin sehr zufrieden!

Store

10von10

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey, Thank you for your review! We are very pleased that our app meets your needs, and it makes us happy to hear that our customer support was able to assist you successfully! Your satisfaction is our top priority! If you have additional questions, please do not hesitate to contact us again! Regards!

5 / 5 Share

June 24, 2024

the customer service is extraordinary, they respond immediately and tell you everything down to the smallest detail, they are very helpful.

Using app

20 days

Total reviews

166

Average rating

4.9

Developer Reply

Hey there, Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our customer service team! We strive to be as helpful as possible, and your feedback lets us know we're on the right track! If you need any more assistance or have additional questions, please feel free to contact us anytime! Cheers!

5 / 5 Share

June 24, 2024

I just started using the app, and Nitesh has been extremely helpful and prompt to support any questions I have asked. Testing out the app, and the test order and email fulfilment worked really well. Happy with the app and the service, so far.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're thrilled to hear that you enjoyed our customer service! We always strive to provide detailed responses in a timely manner to support our valued customers like you, so it's heartening to see that our efforts made a positive impact on your experience with our app! We appreciate you taking the time to leave us a 5-star rating, thank you, and if there is anything else that we can do for you, please let us know! All the best!

5 / 5 Share

June 12, 2024

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Thank you for taking the time to leave a review; we appreciate it, and we hope to continue satisfying your needs day in and out! Should you need anything else, do not hesitate to reach out! Cheers!

5 / 5 Share

June 9, 2024

Działa bez zarzutu. Oceniam bardzo pozytywnie!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there! We are glad to hear that our app meets your expectations! Your positive feedback means a lot to us, and thank you for your 5-star rating and support! If you ever need additional assistance, we're here! All the best!

5 / 5 Share

June 3, 2024

Hi from Switzerland! Sky Pilot… I Love it! Works well for me with the free plan and provides an excellent customer service! Should I need to upgrade the plan i the future I’ll definitely do that.

Store

Drizzm

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hey there! We appreciate your wonderful review! It brings us joy knowing that you found our support helpful and convenient, and your feedback emphasizes the value our support system brings to our users! In case you need anything else in the future, do not hesitate to reach out! Cheers!

5 / 5 Share

June 2, 2024

Reach out to Support when you need to - they’re genuinely eager to help! Love that they offer chat support right inside my browser when I’m working on my Shopify site.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you for your kind words! We're thrilled to hear that our chat support has been helpful for you, and rest assured; our team is always here to assist you whenever you need it! In case you need help with anything else, do not hesitate to reach out at any point! All the best!

5 / 5 Share

June 2, 2024

Kenan, Customer Service Agent communicated quite well in helping me resolve my issues.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're thrilled to hear that you had such a positive experience with our customer service agent, Kenan! It's incredibly important to us that our customers feel heard and assisted when they run into issues, so we'll be sure to pass your kind words to him! Thank you for your feedback and the 5-star rating! All the best!