All reviews

Rating Breakdown

  • 5
    97% (349 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 31, 2024

With Sky Pilot we found a Plug-In that has all the Things we were looking for. Pricing, free order, automatic order by product, massemail for updated products, very nice user interface und the customer support was perfekt. We've been using it for 3 Months now and we had no problems at all

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello, Thank you for your glowing review! We are thrilled to hear Sky Pilot has all the features you were looking for. Your feedback about our pricing, product order automation, mass email for product updates, and user interface truly encourages us. It's fantastic to know our customer support has been perfect in your experience. Our team works tirelessly to ensure our users can navigate our app with ease and have their issues addressed promptly. We are incredibly grateful for your feedback and the fact you've had no issues in the past three months. That's exactly what we aim for! Still, remember we are always here to support you in case anything crops up. Your feedback matters to us. It helps us continue improving our services. Thank you once again, The Shop Circle Team

5 / 5 Share

Jan. 30, 2024

Support is TOP notch! I was really struggling with some of the customization for my customer accounts library and thought I'd give the chat a try. I initially spoke with Đanin who helped me some and then asked for some specifics regarding which customizations I'd like to have and that they'd get back to me. Not long after, Alessandro checked in with me and he was able to fix every single element of my customization requests - being sure to send screenshots to confirm how it should appear. I am so incredibly grateful I was able to connect with Allesandro and the team and for the lightning quick support!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello, It's absolutely heartening to read such a positive review from you. We're thrilled that you found our support to be top-notch. Our team, including Đanin and Alessandro, always strives to deliver swift and accurate assistance, and we greatly appreciate your acknowledgment of their dedicated efforts. It makes us incredibly happy to know that you have been able to customize your customer accounts library to your satisfaction and that you found our prompt assistance valuable. We truly value your gratitude and are always here to support your future needs. Your encouraging words will certainly motivate our team to continue providing excellent service. We can't express enough how much we appreciate your 5-star rating! Thanks again for taking the time to share your experience. Your feedback plays a crucial role in helping us continue to improve our app and services. Best Wishes, The Shop Circle Team

5 / 5 Share

Jan. 30, 2024

Extremely helpful with set up and a great product in general.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the glowing 5-star rating and your kind words about our Sky Pilot app. We're thrilled to hear that you found our set up extremely helpful and are enjoying our product in general. Your satisfaction is our number one priority at Shop Circle! We remain committed to providing high-quality service to our users. Please do not hesitate to reach out to us anytime if there's anything more we can assist with, as your input is essential to us. Once again, thank you for taking the time to share your experience. Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 25, 2024

Really good so far, Switch from Shopify digital Downloads to sky pilot, jumped on a free 30min call and they set me up and even customised some code for me. 100% recommend if you sell digital products and the products

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We are thrilled to hear about your positive experience with Sky Pilot! We take pride in offering an effective solution for selling digital products and are especially happy that you found our setup call and code customization services helpful. Your strong recommendation means a lot to us. Thank you for making the switch from Shopify Digital Downloads to Sky Pilot. We promise to keep doing our best to ensure you're met with top-notch service. We value your feedback and encouraging words. Remember, if you have any other needs or questions in the future, we're always here for you. Regards, Shop Circle Team

5 / 5 Share

Jan. 22, 2024

Responsive and helpful! Great experience so far!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you've had such a positive experience with Sky Pilot - Digital Downloads! Your kind words about our responsiveness and service made our day. We appreciate the time you took to give us a 5-star rating, and we are glad you're enjoying our app. Your feedback is incredibly important to us as we continue to strive for the utmost quality customer service. Do let us know if there's anything else we can assist you with. We're here to ensure your experience continually meets your expectations. Stay awesome, Shop Circle Team

5 / 5 Share

Jan. 12, 2024

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

Hello, I had only the best experience especially with their customer support - fast, helpfull and customer oriented! Thanks to them and can also suggest their service as a whole.

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! We're thrilled to hear about your positive experience with our customer support, and we truly appreciate your kind words. It's fantastic to hear that our team was able to assist you quickly and effectively - assisting our users is our top priority at Shop Circle. Your recommendation means a lot to us. We hope to keep exceeding your expectations and providing the high level of service you've found with us. Remember, your feedback helps us in our goal of continuous improvement and enhancing our users' experience. Thank you again for your glowing review and 5-star rating. We look forward to keep serving you! Best regards, The Shop Circle Team

5 / 5 Share

Jan. 12, 2024

The customer service has been hands some one of the best. They get back to you in a timely fashion and are very responsive. I would recommend this app to anyone needing to send digital items.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you're happy with our customer service at Shop Circle! Our team takes pride in being responsive and timely, so your feedback is very encouraging. We're equally pleased that you've found our app, Sky Pilot ‑ Digital Downloads, beneficial for your needs and that you're confidently recommending it to others. Thank you so much for the 5-star rating and the fantastic review. Your opinion matters to us as we strive to deliver the best experience to our users. Kindly don't hesitate to reach back if you ever need further assistance or have any more suggestions. Your feedback drives our commitment to continuous improvement. Best Regards, The Shop Circle Team

5 / 5 Share

Jan. 12, 2024

Alessandro and Sanjay have be extremely helpful and were prompt to help me solve all my questions and issues. Both we very friendly, professional and were patient as they helped me navigate a platform I'm not very familiar with. I can't praise their customer support and technical knowledge enough. They also helped me better understand Sky Pilot and I have found it to be a tremendous resource for our type of shop model.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Wow! It's fantastic to hear such positive feedback about Alessandro, Sanjay, and their technical expertise. We are delighted that they could offer you the assistance you needed while navigating our platform. Their friendliness, professionalism, and patience are certainly qualities we proudly uphold at Shop Circle. Also, we're thrilled to know that you find Sky Pilot to be a great resource for your shop model. Satisfaction like yours motivates us to ensure we continue providing top-notch support and effective solutions. Thank you for sharing your experience, it's a testament to the efforts we put into customer satisfaction. Should you have any further queries or require assistance, please do not hesitate to let us know. Your feedback and success are important to us. From the team at Shop Circle, thank you once again!

5 / 5 Share

Jan. 11, 2024

Excellent app with impeccable customer support. I noticed a glitch due to a post-purchase upsell and the support team was absolutely amazing in getting it fixed super promptly and staying in communication with me about it the entire time. If you need a download manager, I can't recommend SkyPilot enough!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for taking the time to leave us this fantastic review! We are thrilled to hear that you're pleased with the Sky Pilot app and the level of customer support we provide. Your positive words about our customer support team truly highlight the dedication and commitment they bring in ensuring our customers are satisfied. We are incredibly glad to know that you've had a great experience with us, and we really appreciate your high recommendation of SkyPilot. We value such feedback and it helps us greatly to continue enhancing our services and app features. If you ever need any further assistance, please don't hesitate to connect with our support team. We're always here to help. Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 10, 2024

日本語でも問題なく利用できます チャットサポートも非常に迅速かつ丁寧な対応をしていただきました 英語の文面しか送られてきませんが、こちらが送信する文面は日本語で問題ない点も使いやすいポイントです

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

こんにちは、レビューをご記入いただき、ありがとうございました。あなたがSky Pilotを日本語で問題なく利用でき、私たちのチャットサポートに満足していただけてうれしく思います。 何か他にご意見やご不明な点がございましたら、遠慮なくご連絡ください。私たちのサポートチームはいつでもお手伝いをお待ちしています。 よろしくお願いいたします、 Shop Circleチーム

5 / 5 Share

Jan. 9, 2024

Awesome Customer Service

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, We're so happy to hear you found our customer service to be awesome! Your satisfaction is incredibly important to us and we take pride in our ability to provide stellar customer service. Your positive feedback really makes our day! Your review is truly appreciated as it helps us understand what we're getting right, and gives other potential customers a glimpse of what to expect with our service. Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 8, 2024

Super quick customer service and super happy with the overall experience so far, thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear how pleased you are with our quick customer service and your overall experience with Sky Pilot. Your satisfaction is our top priority and hearing such positive feedback motivates our team. Thank you for taking the time to share your experience. Your 5-star review greatly helps us, and we can't express how thankful we are. Keep enjoying our services and don't hesitate to reach out if you need any help in the future. Best regards, The Shop Circle Team

5 / 5 Share

Jan. 8, 2024

Customer service is impeccable! Highly recommend- they really go beyond to help your specific need, even if it's an automation etc. that the app doesn't provide yet, they help you manually from their end.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive review! We're thrilled to hear that our customer service team was able to go above and beyond to assist with your specific needs, even in the context of automation. Customer satisfaction is a priority for us, so it's fantastic to learn that this was reflected in your experience. Please know that we're always here to help and are constantly working on upgrading our app to better cater to our customers' needs. Your high recommendation truly matters to us. Thanks again for taking the time to leave us a review, and for supporting Sky Pilot Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 4, 2024

Great app l for delivering my digital products. Easy to use and has great tools and options to make the product deliver when clients have paid. I recommend. Support is quick, friendly and efficient.

Using app

Over 7 years

Total reviews

20

Average rating

4.3

Developer Reply

Hello, It's wonderful to hear that you're having such a great experience with Sky Pilot - Digital Downloads. We're particularly pleased to hear that our app's ease of use and the tools we provide have proved beneficial in delivering your digital products efficiently. Thank you for taking a moment to recommend us, and for highlighting our support team's quick and efficient assistance. Our team strives to offer prompt, friendly support and it's great to know we hit the mark for you. Your feedback is key to our continued effort to improve and deliver top-quality service. We appreciate your support and positivity. Best regards, The Shop Circle Team

5 / 5 Share

Jan. 2, 2024

This app has been a big help for selling my eBooks with ease. The platform is easy to navigate and the team is responsive, quick, and helpful! Thank you Sky Pilot for taking away some of the headache that comes with running a business!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, we're thrilled to know that our Sky Pilot - Digital Downloads app has been pivotal in easing your eBook selling process. Your kind words about our easy-to-use platform and our responsive team have truly made our day. It's awesome to hear that we've been able to alleviate some of the business-related stresses. Remember, we're here for you whenever you need assistance. Your feedback plays a crucial role in helping us make your experience better each time you use our app. Thank you once more for your support and 5-star review! Best regards, The Shop Circle Team

5 / 5 Share

Dec. 28, 2023

Their team offered excellent customer support, and their app makes it very easy to upload and sell digital products.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the outstanding rating and your kind words! We're absolutely thrilled to hear that our team and app have both met your expectations. Our primary aim at Shop Circle is to make the selling process as straightforward as possible, and your feedback reaffirms that we're on the right track. Rest assured that we'll continue to closely listen to our users and constantly improve our app to ensure we cater to your needs. We appreciate your wonderful feedback, as it goes a long way in helping us strive to serve you even better. Thanks once again for choosing Sky Pilot - Digital Downloads. With appreciation, The Shop Circle Team

5 / 5 Share

Dec. 18, 2023

I've had this app installed for over 2 years now. has never been an issue. Easy to upload files and also attach them to existing products to bundle. Support is very quick and helpful when I forget how to do certain things in the app lol. Overall great experience.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you've been using Sky Pilot - Digital Downloads for over two years and have found it easy to use and versatile with bundling capabilities. It brightens our day to learn about your positive experiences with our support team, as we strive to provide quick and actionable assistance whenever you need it. We truly appreciate the laughter you've shared, moments of forgetfulness happen to all of us! Your feedback not only warms our hearts, but it also helps us identify the things we're doing right. We're so thankful for your 5-star rating, and your acknowledgement means the world to us. Looking forward to continuously cater to your needs and make your experience even more wonderful. Warm regards, The Shop Circle Team

5 / 5 Share

Dec. 18, 2023

Easy to use app, but the support is outstanding making any of your headaches to disappear in moments. Best ever experience between all apps on Shopify App market support level. Bravo!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're so pleased to hear that you found Sky Pilot - Digital Downloads easy to use and our support outstanding. It's really uplifting for us to receive recognition for our hard work. Thank you very much for your kind words and your fantastic 5-star rating! Your feedback truly fuels our dedication to providing the absolute best service possible. Our entire team always strives to eliminate any headaches and make everything as seamless as possible for you. Please do not hesitate to reach out whenever you need us. We're always just a click away. Thank you once again for your amazing feedback and for being a valued part of the Shop Circle community. Kind regards, The Shop Circle Team

5 / 5 Share

Dec. 14, 2023

Outstanding level of service provided by the team at sky pilot. Answered my extended list of questions and helped my customize everything to suit my store. brilliant team and a brilliant product

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello! Your warm words mean a lot to us at Shop Circle. We are thankful for your high praise about our Sky Pilot service and we're pleased to hear that our team was able to assist you with your customizations, as well as answer all your queries. We believe in providing our customers with the utmost care and attention, and your feedback affirms the hard work our team puts in every day. Do not hesitate to ask if you have further queries or need more assistance down the line. Your satisfaction is our motivation! Thanks again for your stellar review and we look forward to continuing to serve you. Sincerely, The Shop Circle Team