All reviews

Rating Breakdown

  • 5
    96% (319 ratings)
  • 4
    2% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 96% (319)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 27, 2024

Very happy with Sky Pilot. We've been using Sky Pilot for several years now. They are reliable and affordable. We've also been very impressed with their customer service.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you're happy with Sky Pilot! Your ongoing trust in our service over the past few years is incredibly appreciated. Your positive comments about reliability, affordability, and particularly our customer service, give our team a great boost. We aim at providing the best services to our valued users, and it’s always amazing to know we’re hitting that mark. Thank you for taking the time to shower us with such a glowing review. It means a lot to us. And remember, your feedback contributes significantly to our continuing mission of improving our service. Best wishes, The Shop Circle Team.

5 / 5 Share

March 27, 2024

Great customer service. I ran into a few bumps and used their chat feature. Tarik was so helpful and walked me through troubleshooting to find a solution.

Using app

7 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, We're so pleased to hear that you had a positive experience with our customer service and that Tarik was able to assist you. We strive to provide exceptional support and it's wonderful to hear that we hit the mark here. We truly thank you for your 5-star rating and for taking the time to share your experience. Understanding that customer service is a key part of your user experience only motivates us to continue our efforts in providing exemplary support for our users. Remember, we're always here to offer help whenever you need it. Thanks once more for choosing Sky Pilot - Digital Downloads. Your feedback is deeply appreciated! Best regards, The Shop Circle Team

5 / 5 Share

March 20, 2024

Sky Pilot is easily the best solution for digital downloads out there. We migrated from another app and Alessandro and his team went above and beyond when it came to supporting us through this migration and making sure that we made the transition without any issues. I can't recommend them enough!

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that Sky Pilot has been the best solution for your digital downloads! Migrations can be a challenging time, and we're more than happy to hear that Alessandro and our team were able to provide the support to make yours smooth. Thank you for your kind words and high rating. Your continued support and recommendation mean a lot to us. Remember, we're always just a message away if you need further support or guidance in the future. Your feedback always helps us evolve and serve you better. Best Regards, Shop Circle Team

5 / 5 Share

March 18, 2024

Amit was very helpful and answered all of our questions about our Sky Pilot set up. Thank you!

Using app

1 minute

Total reviews

2

Average rating

5.0

Developer Reply

Hello, We're delighted to hear that you found our Sky Pilot Setup helpful and that Amit could assist you well. Your praise will certainly be forwarded to him! We are here to make your experience as smooth and as beneficial as possible. Thank you for your time to leave this 5-star rating, it means the world to us. Your feedback helps us create a better experience for you and all our customers. If you have any more questions or thoughts, we’d love to hear them. Best regards, Shop Circle Team.

5 / 5 Share

March 18, 2024

Gran servicio, Adna aclaró todas mis dudas, el compartir las url fue de gran ayuda para mi.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Gracias por tu comentario de 5 estrellas. Nos alegra saber que nuestro servicio y la asistencia de Adna han sido útiles para ti, especialmente la opción de compartir las URL. Valoramos tus palabras positivas y tu satisfacción es nuestra prioridad. Si tienes alguna pregunta adicional o si hay alguna otra forma en que podamos ayudarte, no dudes en decírnoslo. Tu retroalimentación y experiencia son vitales para nosotros. Saludos, El equipo de Shop Circle

5 / 5 Share

March 15, 2024

I have only started using the app, but so far it has been user friendly and the customer support is stellar! I love the customization features as well!

Using app

19 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, We're thrilled to hear that you've found Sky Pilot to be user-friendly and that our customer support team was able to assist you effectively. We take great pride in the service they provide. Your comments about the customization features make our day! They were designed with flexibility in mind for our users, and it's great to know that you're loving them. We’re always here to assist, so please feel free to reach out if you need any further help. Your feedback helps us continue to improve our products and provide the best possible experience for our users. Best regards, The Shop Circle team

5 / 5 Share

March 11, 2024

The app works great and I'm very happy. The only problems I had were operator errors. Jason was very patient and helped me complete the setup so it's working smoothly now. I was a bit frazzled and really appreciated the extra help. Great job Jason!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! We're thrilled to hear that our app is working great for you and that you are satisfied with the provided support! Your feedback serves as a great motivation for our team to keep delivering exceptional customer service. If you need any other assistance or have questions in the future, don't hesitate to reach out. We're here to help! All the best, The Shop Circle Team

5 / 5 Share

March 6, 2024

I've been using Sky Pilot to host my digital courses with pdfs and videos. It was very easy to set up, displays organized and user-freindly for a great customer experience. The few questions I did have were addressed quickly and solved efficiently by their support team. I highly recommend this app for growing your digital business!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for the beautiful words and the 5-star rating! We're pleased to hear that our app has been useful for hosting your digital courses and that the app setup and interface were easy and organized for you! Additionally, thank you for the recommendation and for being an active part of our community; your feedback helps us to continue to better serve you and our other customers! Best regards, The Shop Circle Team

5 / 5 Share

Feb. 23, 2024

Amazing Support! The Agent Danin was very helpful and solved my problems. Will definitely use this app and can‘t wait to grow my business with Sky Pilot :-)

Store

Maliya

Using app

About 2 hours

Total reviews

11

Average rating

4.9

Developer Reply

Thank you so much for your glowing review! We're thrilled to hear that Danin provided such exceptional support and was able to solve your problems. Your kind words certainly brighten our day. You choosing Sky Pilot to help grow your business truly means a lot to us. It's supportive customers like you who help us continuously strive to be at our best. And we can't wait to see how your business flourishes! Please do not hesitate to reach out if you ever need further assistance. Providing high-quality support when you need it is our commitment. We're here to support you every step of the way on your business journey! We look forward to serving you in the future. Once again, thank you for your support and amazing feedback. Best regards, The Shop Circle Team

5 / 5 Share

Feb. 22, 2024

Excellent customer service and support.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're overjoyed to hear that our customer service and support met your expectations. Your experience is really important to us and we always aim to provide top-notch assistance. Knowing that we've succeeded is the best motivator! Should you need any further support, please don't hesitate to reach out. Your feedback helps us keep delivering the best service possible. Thanks again! Best wishes, The Shop Circle Team

5 / 5 Share

Feb. 20, 2024

I've been using Sky Pilot for a few weeks now and I'm very happy with it. Customers no longer say that they didn't get their digital download, like they did when I used a different app. Now I don't have to do as much customer service anymore, and my store looks more professional because files are sent out in a timely manner.

Using app

4 months

Total reviews

11

Average rating

4.7

Developer Reply

We're delighted to hear that you're enjoying Sky Pilot, and seeing the benefits in your customer service experience and store professionalism. Your feedback is a testament to what we at Shop Circle strive for - to ease your workflow and uphold top-notch service for your customers. It's gratifying to know that our app plays a key role in this. We aim to continue meeting your expectations and we appreciate your feedback, as it helps shape our efforts at Shop Circle. Many thanks for taking the time to share your positive experience with Sky Pilot. Warm Regards, The Shop Circle Team

5 / 5 Share

Feb. 14, 2024

To be honest with you, I'm absolutely floored by the customer support from this app. It's rarer than rare nowadays for a tech company to go above and beyond to support their users, but Sky Pilot are exactly that company. They care about doing a great job and providing a great service, and it shows. Their 5* rating is thoroughly deserved and I couldn't recommend them more.

Using app

2 days

Total reviews

2

Average rating

4.5

Developer Reply

We're truly humbled by your stellar review and appreciation for our customer support at Sky Pilot. It's a pleasure to read such wonderful words about our team. We strive to provide excellent service and your comments affirm our efforts. However, we believe there's always room for growth and improvements. Your feedback plays a crucial part in helping us continuously evolve to meet our user's needs. So, feel free to share any suggestions or areas where you think we may enhance our services. Thanks again for your kind words and the five-star rating. We appreciate your support and promise to continue doing our best to warrant your high recommendation. Cheers! Fond Regards, The Shop Circle Team

5 / 5 Share

Feb. 13, 2024

Sky Pilot provides everything we require to provide both a physical item and accompanying video and digital content to our customers. Alessandro also provided incredible support for us as well as coding part of our theme to accomodate the addition of a flip book in the customers 'Account Page' - We are beyond happy!!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Wow, we're absolutely thrilled to hear you've had a fantastic experience with Sky Pilot! It's been our pleasure to provide you with a versatile solution for your business needs. It's particularly gratifying to know that our team, especially Alessandro, has been able to assist you in a way that has left you beyond happy. Our goal is to ensure our clients feel supported, and it's fantastic that we've been able to achieve this with you. Of course, we're here for you if ever you need additional support or assistance with any aspect of our app going forward. Thank you so much for sharing this positive experience. Your feedback helps us continue to provide exceptional service for all our customers. Warm Regards, The Shop Circle Team

5 / 5 Share

Feb. 12, 2024

Well, Sky Pilot is exactly what i needed for a special kind of products. Didn't know it before and asked the Support-Team who gives a quick response with simple informations. The automation is fast done and works properly. We sell E-Books and want it to fully pre-paid before send a download-link. No problem for this app. Thanks to let things be easier for the seller. Clients can find the order in their login too and click the file again. Nice gadget!

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, We're so glad to hear that Sky Pilot has met all your needs! It's fantastic to know that our app has made selling E-books and sharing download links a simpler process for you. Your satisfaction is our utmost priority. We're also thrilled to hear that the fast response and simple information from our support team aided in your smooth experience. Thank you for sharing your positive experience. You've given us reason to celebrate. Your feedback underscores the importance and value of providing secure, easy-to-use digital downloads for our clients. Best wishes, The Shop Circle Team

5 / 5 Share

Feb. 6, 2024

Customer service is top notch and got my issue resolved very fast. They are great with fast communication. I highly recommend this app for your store if you offer any sort of digital download or download that you want your customers to have easy access to. Thank you again to the team for getting me fixed back up. XOXO

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello! We're thrilled to hear that you had such a positive experience with our customer service and that we could assist in resolving your issues swiftly. Your kind acknowledgement truly means a lot to our team. We're proud that our Sky Pilot - Digital Downloads app meets your needs, and it's fantastic to hear that you recommend our app in your store for easy access to digital downloads. Your appreciation encourages us to strive harder and deliver the best experiences. Remember, we're always here for you should you need our help again. Thank you for taking the time to leave this wonderful review. We greatly value your feedback. Best wishes, The Shop Circle Team

5 / 5 Share

Feb. 6, 2024

Finalmente dopo tanto tempo e prove con altre APP abbiamo trovato Sky Pilot. Super soddisfatti con l'esperienza per poter vendere i nostri corsi online. L'assistenza clienti è la migliore cha abbiamo mai visto su Shopify.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Ciao! Siamo lieti di sapere che Sky Pilot sta rispondendo alle vostre esigenze per la vendita dei corsi online. È fantastico che l'assistenza clienti abbia soddisfatto le vostre aspettative – lavoriamo duramente per offrire il miglior servizio possibile. La tua esperienza positiva ci motiva a continuare a lavorare per soddisfare e superare le aspettative dei nostri clienti. È sempre un piacere ascoltare le esperienze positive come la tua. Grazie mille per la tua recensione a cinque stelle e non esitare a farci sapere se hai bisogno di ulteriore supporto. Cordiali saluti, Il team di Shop Circle.

5 / 5 Share

Feb. 5, 2024

Recommended! I am trying to sell audio downloads. Not only does the app do exactly what I need, but their help went above and beyond and was swiftly taken care of! Worth the money!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your glowing review and 5-star rating. We are overjoyed to hear that our app is meeting your needs effectively. We believe in providing top-notch support and we're thrilled it has truly made a difference for your business. Your kind appreciation of our team's efforts encourages us to keep delivering our best! Should you need anything else in the future, we're here! Best, The Shop Circle Team

5 / 5 Share

Feb. 1, 2024

The support is UNREAL!! Great service and a great tool for any shopify store delivering digital prodcuts.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear about your positive experience with our support team and how Sky Pilot is benefiting your Shopify store! Your kind words truly illuminate our commitment to providing top-tier service to all our users. Please know, that we are continually working on refining and enhancing our tool based on the experiences and needs of our users like you. Your praises are a testament to our collective efforts. Thank you so much for taking the time to leave us this wonderful 5-star review. We appreciate your support and look forward to continuing to serve your digital product delivery needs! Best Wishes, Shop Circle Team

5 / 5 Share

Jan. 31, 2024

With Sky Pilot we found a Plug-In that has all the Things we were looking for. Pricing, free order, automatic order by product, massemail for updated products, very nice user interface und the customer support was perfekt. We've been using it for 3 Months now and we had no problems at all

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello, Thank you for your glowing review! We are thrilled to hear Sky Pilot has all the features you were looking for. Your feedback about our pricing, product order automation, mass email for product updates, and user interface truly encourages us. It's fantastic to know our customer support has been perfect in your experience. Our team works tirelessly to ensure our users can navigate our app with ease and have their issues addressed promptly. We are incredibly grateful for your feedback and the fact you've had no issues in the past three months. That's exactly what we aim for! Still, remember we are always here to support you in case anything crops up. Your feedback matters to us. It helps us continue improving our services. Thank you once again, The Shop Circle Team

5 / 5 Share

Jan. 30, 2024

Support is TOP notch! I was really struggling with some of the customization for my customer accounts library and thought I'd give the chat a try. I initially spoke with Đanin who helped me some and then asked for some specifics regarding which customizations I'd like to have and that they'd get back to me. Not long after, Alessandro checked in with me and he was able to fix every single element of my customization requests - being sure to send screenshots to confirm how it should appear. I am so incredibly grateful I was able to connect with Allesandro and the team and for the lightning quick support!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello, It's absolutely heartening to read such a positive review from you. We're thrilled that you found our support to be top-notch. Our team, including Đanin and Alessandro, always strives to deliver swift and accurate assistance, and we greatly appreciate your acknowledgment of their dedicated efforts. It makes us incredibly happy to know that you have been able to customize your customer accounts library to your satisfaction and that you found our prompt assistance valuable. We truly value your gratitude and are always here to support your future needs. Your encouraging words will certainly motivate our team to continue providing excellent service. We can't express enough how much we appreciate your 5-star rating! Thanks again for taking the time to share your experience. Your feedback plays a crucial role in helping us continue to improve our app and services. Best Wishes, The Shop Circle Team