Sky Pilot ‑ Digital Downloads
Sell and deliver digital products and streaming instantly.
Rating
5.0
feedback
358
chart
#2,943
All reviews
Rating Breakdown
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Nov. 15, 2023
Been using this app for a while now to deliver digital products to customer accounts and it works well for that. I wanted to use SkyPilot with another app but was getting hung up on some technical details so I reached out to support, who put me in contact with the manager, Alessandro. He reached out to the developer of the other app, explained the issue we were having with getting the apps to work together, and looped me in so all three of us could communicate easily. Alessandro exceeded expectations and was very knowledgeable, professional and friendly!
Hello, We're thrilled to know that Sky Pilot has been effective in delivering digital products for you. It's great to know that our app is making a real difference to your experience! Your feedback about Alessandro is greatly appreciated. We believe that good customer support should be fast, friendly, and above all, solve your problems. We're glad to hear our team was able to assist you in integrating our app with another one, and that our support was knowledgeable, professional, and friendly. Thank you once again for taking the time to share your positive experience with us. Your feedback is important for us to continue to improve and provide the best service to our users. Best regards, The Shop Circle Team
Nov. 14, 2023
Amazing app and amazing customer service! Highly Recommend!
Hello there, We're thrilled to hear that you're enjoying our Sky Pilot app and finding our customer service amazing. Your kind words have made our day at Shop Circle! We strive to offer top-notch services and your feedback inspires us to continue raising the bar. Should you need any further support or have any suggestions, please don't hesitate to reach out. Your insights are pivotal to our continued growth and improvement. Appreciatively, The Shop Circle Team
Nov. 10, 2023
Fantastic functions if you want to sell digital products and create the best user experience with customer accounts, and videos/e-books directly on the store. Very good support aswell, helpful and will definitely guide you through any inconvenience or question. Totally recommend.
Thank you so much for your wonderful feedback and the perfect rating! We're thrilled to hear that you're finding our Sky Pilot app useful for selling your digital products and that it's enhancing your customers' experience. All the best, Customer Success Team
Nov. 10, 2023
Thank you! Great Customer Service!
Thank you so much for your 5-star rating and for taking the time to share your positive experience with Sky Pilot! We are thrilled to know that you found our customer service to be of high caliber. All the best, Customer Success Team
Nov. 9, 2023
I don't know what I would do without Skypilot. It is by far the simplest way to deliver digital products to my buyers. I also love that they email me warnings about buyers who have accessed the file more than a certain amount of times, so I can investigate further. It also takes me seconds to attach products to my listings, making the process of listing new things a breeze! Great customer service as well...they respond to questions in minutes! Highly recommend!
We're thrilled to hear how much you're loving Sky Pilot! It's fantastic to know that our app is making the process of listing and delivering digital products easier for you. We designed our features with businesses like yours in mind. Thank you again for sharing your experience and for your recommendation. Your feedback helps us continue improving our service. All the best, Customer Success Team
Nov. 6, 2023
Danin was a huge help today with some features I was trying out. I love how easy this app makes it to use my digital downloads in Shopify!
Hi there, We're elated to hear that you're having a great experience with Sky Pilot and that Danin was able to assist you! Your words are a testament to our team's effort to make our app user-friendly and efficient for managing digital downloads in Shopify. We greatly appreciate your feedback and we'll pass your kind words onto Danin. You've made our day! All the best, Customer Success Team
Nov. 6, 2023
Sky Pilot is an amazing app that we use to give customers PDF copies of their purchases in addition to selling PDF only books. The tool is simple to use, has a great feature set, and their support team is really top notch.
Hi, thanks so much for your splendid 5-star review! We're thrilled to hear that you find Sky Pilot to be an amazing app and particularly appreciate your mention of the feature set and our support team. Thanks again, and we look forward to serving you for many years to come! All the best, Customer Success Team
Oct. 30, 2023
Alessandro was so helpful with assistance in customizations.
Hi there, Thank you so much for your 5-star review! We're thrilled to know that Alessandro was able to assist you with your customizations and that you found his support helpful. Don't hesitate to reach out if you need anything else, as we're here to help. Thanks again for taking the time to share your experience with us! All the best, Customer Success Team
Sept. 19, 2024
They're great to work with and very quick to respond to issues to help my business roll smoothly and without headaches. thank you!
And it's great to work with you! :) Thank you so much! All the best, Customer Success Team
Jan. 23, 2024
I've been using SkyPilot for a few years now and they are great, I've never had any issues with them! Customer service is always super helpful as well! (Thanks Sebastjan, Segmedina and Harris for all your help!)
Thank you very much for your positive feedback. We are thrilled to hear that you've been satisfied with our service and that our team, especially Sebastjan and Segmedina, have been able to assist you. We look forward to serving you for many more years to come! All the best, Customer Success Team
Oct. 16, 2023
Easy to use and support team fixed all my issues regarding assigning bulk digital download
We're delighted to hear about your positive experience! It's fantastic that our support team was able to swiftly address your concerns regarding bulk digital downloads All the best Customer Support Team
Oct. 12, 2023
Using Sky Pilot and Subscription Plus together has been pivotal. Their seamless integration simplified our digital product distribution and subscription management. The consistent delivery of our monthly SVG magazine and the effortless handling of subscriptions have made these platforms invaluable. The joint support from both teams also made setup a breeze. I highly recommend them for any digital merchant.
Thank you for sharing your fantastic experience! We're thrilled to hear how Sky Pilot and Subscription Plus have transformed your digital product distribution and subscription management. It's wonderful to know that the seamless integration and exceptional support from both teams made the setup process a breeze. We appreciate your recommendation and look forward to continuing to support your digital endeavors! All the best, Customer Success Team
Oct. 11, 2023
Thank you for taking the time to review Sky Pilot! If you need anything, do not hesitate to reach out! All the best, Customer Success Team
Oct. 11, 2023
If I could give 10 stars, I would! I've used quite a few Shopify apps to enhance my online store, but none have come close to the level of service and customization that this app offers. From the moment I installed it, I knew I was in for something special. The installation process was a breeze, and the user interface is incredibly intuitive. I was able to set up my digital products in no time, making them seamlessly available on my online store. They even have 24/7 support chat which is amazing! What truly sets this app apart is the exceptional customer support. They're not just responsive; they're proactive. I had a couple of unique challenges related to my digital products, and not only did the team respond to my queries within minutes, but they also took it upon themselves to code new features specifically to meet my needs! Highly recommend!
Thank you so much for your glowing review! We're over the moon (and stars) with your feedback! As for your unique challenges, we consider them the spicy salsa to our coding nachos. We relish these opportunities to grow and adapt our app to meet our users' needs. So thank you for spicing up our workday! Thanks again for making our day with your 10-star enthusiasm! All the best, Customer Success Team
Oct. 9, 2023
Have been using it for years and never had issues and the team is a pleasure to work with
Thank you for taking the time to provide your review of Sky Pilot! We sincerely appreciate your feedback and value your opinion. Please do not hesitate to reach out again if you need anything. It was a pleasure to work with you and Federico to fix your issue! All the best, Customer Success Team
Oct. 7, 2023
Super ! Marche très bien et le support est hyper réctif, j ai eu un soucis une fois et ils m ont directement répondu et ont solutionné le problème sans que je n'aie rien à faire. je recommande vivement :)
Thank you for your review of our app! We truly appreciate your feedback and are constantly striving to improve our service. We value your loyalty and will continue to do our best to deliver the best experience possible for all of our app users. All the best, Customer Success Team
Oct. 5, 2023
I have been with them for over 2 years. I was hesitant at first becuase of the importance of our designs needing to be delivered. I can honestly say that I have had no problems in that time. Just recently this company was purchased by a new owner around October of last year. I have to say the customer service was a great experience today.
Thank you for taking the time to review our app. We are glad to hear that you find it to be an enjoyable experience and appreciate your feedback. If there is anything else we can do to make the experience even better for you, please let us know All the best, Customer Success Team
Oct. 4, 2023
Skypilot is reliable which is the number one most important thing. It's pretty easy to use on the whole I would love to see some more features though, especially around download data and usage statistics. I would like to see download counts per file and unique user download counts per file. That way we would be able to see which file format is most popular with our customers for products that deliver files in multiple formats under one product.
Thank you for your amazing feedback! Have you checked usage page, under settings? That page shows some of the stats you are looking for. If you have further feedback, please reach out in the live chat, we will be more than happy to listen and implement new features! All the best, Customer Success Team
Oct. 2, 2023
I'm Konrad, the owner of ModernClimb, and my experience with Sky Pilot has been nothing short of outstanding. I installed Sky Pilot via Shopify to deliver our specialized climbing training plans. This was smooth, efficient, and most importantly, user-friendly. It streamlined our process and enhanced our service delivery. Then there's Alessandro, the owner of Sky Pilot. He stumbled upon my Instagram ad, was intrigued, and decided to purchase one of our training plans to improve his climbing skills. The fact that it was delivered via Sky Pilot, the very app I had just integrated, was a delightful surprise for both of us. What I appreciate most about Sky Pilot is its reliability and ease of use. It's not just an app; it's a powerful tool that has transformed the way we deliver our services at ModernClimb. My experience with Sky Pilot has been fantastic, and I wholeheartedly recommend it to anyone looking for a seamless and efficient delivery solution. Looking forward to seeing Alessandro's improvements in climbing!
Thank you Konrad for your amazing feedback! We are glad that you find our app useful. We are constantly striving to improve our app and make sure it is up to date with your needs. If there is any way we can make our app better for you in the future, please do not hesitate to let us know, and we will force Alessandro to train as hard as possible! All the best, Customer Success Team
Oct. 1, 2023
Perchè è facile ed intuitiva
Thank you for taking the time to leave us your feedback. We value all customer feedback and appreciate your input. We will use your feedback to help us make improvements and continue to provide a product that you can enjoy. We hope you will continue to enjoy our app! All the best, Customer Success Team