All reviews

Rating Breakdown

  • 5
    98% (2,237 ratings)
  • 4
    2% (38 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (6 ratings)

Reviews with Text

  • 96% (2,188)
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5 / 5 Share

June 25, 2024

Very easy to do SEO, the Ai generation is top tier (I am new to SEO). Also being able to resize pictures with one click is fantastic 10/10 would recommend.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2024

Well set out and easy to follow the steps within this app. It helps a lot and makes some real improvements to store performance. Helpline chat is great and the team are skilled and very helpful in making proactive improvements and sharing experience

Using app

14 days

Total reviews

4

Average rating

4.5

5 / 5 Share

June 24, 2024

Honestly, one of the best Shopify apps and support team we've yet worked with. Thank you Julia and co for being in our corner and making the website performance side of things slick and easy for non-coders!

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 24, 2024

I recently signed up for the yearly subscription with the need of optimizing our site for SEO and speed. For our Shopify 1.0 store, we paid a developer thousands, literally to optimize. Now that our site is on Shopify’s 2.0 platform, we signed up to TinyIMG to do the heavy lifting for use (by the way ChatGPT recommended them as a best practice solution!) They were the perfect partner. Their platform is easy to navigate (I am not an SEO expert in any way), and pretty intuitive. There are MANY items their platform natively does, such as reducing file size of ALL of your images on your entire site behind the scenes. Genius. No more pre optimizing or running batches in Photoshop, you just upload your images, set the default pixel dimension, and let the app do the rest. The real power (for me so far) is in their AI meta descriptions, which keeps titles (under 60 characters and descriptions under 160) from being truncated in Google search. Shopify allows many more characters but TinyIMG wants all of your description to be visible for Google users. When I hit a question regarding my AI Meta description strategy, I pinged their 24/7 chat, and Julia walked me through the essentials and then dropped in a few pro tips for optimizing my site! Thank you Julia for your terrific help this morning. So far, I can quickly see how TinyIMG has already paid for itself, literally!

Using app

About 21 hours

Total reviews

5

Average rating

4.8

5 / 5 Share

June 23, 2024

I have loved using this tool and the customer service has been outstanding! Chris, in particular, has been so patient in walking me through a few things to get set up, but all the staff has helped at some point since I've been using it awhile. It's nice to have the pics resized and broken links taken care of so I can spend my time doing other things in the business. I definitely recommend this App!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

June 21, 2024

Amazing Service from Julia got our site speed to where we wanted it. Always on hand to help.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

June 20, 2024

Always great support!

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

June 20, 2024

Good app and very helpful support

Store

Lavinta

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

June 20, 2024

I love it! I still need to learn how to use a few of its tools, but so far, customer service and everything I tried have been great!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 20, 2024

Amazing app, amazing customer service

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 19, 2024

Great customer service and support. Learnt a lot about SEO optimisation and seen improvements in my organic traffic already.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2024

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2024

Great app, and the customer service is amazing! I can recommend this app because I used others but this one is very complete and easy!

Using app

About 6 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

June 17, 2024

There are many optimization apps available on Shopify, and it can be a tough decision to choose the right one. After much comparison and deliberation among the numerous apps, we decided to go with Tiny, and we have no regrets about that choice. Any app can encounter issues during the installation process. The most important thing is whether you can receive proper support when such problems arise. We had a great experience with Tiny. They provide support with utmost delicacy, honesty, and thoroughness. In particular, our contacts, Simon and Julia, provided us with the highest level of support that we had never experienced on Shopify before. The installation issues were resolved smoothly, and we subscribed to Tiny after experiencing it firsthand. While everyone may have different needs, Tiny was the solution we needed the most. It allowed us to easily resolve tasks that used to consume a tremendous amount of time, enabling us to focus more on other tasks. We sincerely want to express our gratitude to Tiny. While there are many good companies and apps in India and Vietnam, the fact that Tiny’s company is based in the UK in Europe was the biggest reason for our choice. If you need an optimization app, we confidently recommend trying Tiny at least once. We are sure you will be satisfied.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2024

Very user-friendly and intuitive. Support is also 10/10. Really going out of their way to help out even if you are on Free Plan.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2024

So great

Store

isuvio

Using app

4 days

Total reviews

9

Average rating

4.4

5 / 5 Share

June 16, 2024

I can't say this actually fixed my problem, but it does help fix a lot of the problems fairly easy. Such as adding Alt="names" to all the images, fixing the broken links, resizing images, lazy-loading (although I believe Shopify kind of already has lazy loading rendered into the images), and more features. As it stands, my page speed hasn't really increased, maybe marginally, but it still removed a lot of the headaches. I give this 5 stars mostly because the customer support was very helpful.

Using app

About 2 hours

Total reviews

6

Average rating

4.5

1 / 5 Share

July 1, 2024

Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say, Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself. Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went. What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30: And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount. Here is my app info that had a 30 day trial. June 21 - App uninstalled June 4 - App installed There is no refund credit on my account except one for today and the money does not go back into your account either. Shopify support is now transferring it to their billing department to resolve the issue. These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores. BEWARE INSTALLING THIS APP FOR YOUR STORE!

Using app

17 days

Total reviews

7

Average rating

1.6

Developer Reply

If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where. Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review. Billing reviews are really sad to get due to apps not having control over billing. Old response: Hi, Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation. We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions.. Refund for this store: https://prnt.sc/NHd47e7ULEAJ Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5 You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys. I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :( I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF

5 / 5 Share

June 15, 2024

> Nice support alles top

Using app

3 days

Total reviews

7

Average rating

5.0

1 / 5 Share

June 13, 2024

Terrible predatory app. I used the trial version and ran through a few images. I didn't see the results I wanted and cancelled before the end of the trial. They still charged my shopify account $67!! Stay far away, just optimize your images yourself. You'll have better results anyway without another app slowing your store down.

Using app

4 days

Total reviews

2

Average rating

1.0

Developer Reply

If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: It's really sad to get review for billing, especially when our app did everything correct. We reached out to the merchant, explained why they got charged and refunded the full amount: https://prnt.sc/z0FhukoML3v_ The reason the merchant was charged is because they used the app over trial, uninstalled and got charged at a later date for the pending charge. This happens all the time and we always refund on request. It's really sad to see reviews instead of receiving an email for billing issues when we can resolve them within minutes, especially when we get reviews published only after 24h or more so we cannot react fast to the issue at hand. We wish the merchant all the best and hope their store succeeds! Also If you are reading this review, just email us and we will sort out all of your billing issues within 24 hours of your email!