Tiny SEO Speed Image Optimizer
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I uninstall 3 months ago this app, an I still pay for this, even Is not installed in store, I speak with somebody from TinySeo , told me is solved, but I still pay ...for nothing ! #533683464 Apr 22, 2026 App fees TinySEO TinySEO Beginner plan $14.00 USD #519730002 Mar 23, 2026 App fees TinySEO TinySEO Beginner plan $14.00 USD The app is not bad, is ok, but this is not ok !
We attempted to reach the merchant but were unable to get in touch with them. We hope everything is well on their end. After reviewing the store's billing history, I confirmed that the merchant was charged three times for the following billing periods: February 21–March 23, March 23–April 22 and April 22–May 22. The app was uninstalled on May 3, at which point all future billing was automatically cancelled. However, because the merchant had already entered the third billing cycle before uninstalling, Shopify processed the final charge and included it on a later invoice, which is standard Shopify billing behavior. Once the merchant contacted us on May 22, we immediately issued a full refund of $14 for the pending charge in the form of Shopify credit. Shopify also sent the merchant an email confirming the refund. We followed the correct process at every stage, so it is really sad to see a review that does not reflect what occurred. I hope we will be able to connect with the merchant and sort this out!
terrible app. Changed our store and messed it all up.
Hi, I checked your store and could not find any issues. I checked homepage, product pages, collection pages, custom pages, etc. I also see you only used our app for image optimisation and with amazing results! Over 500MB reduced from 1500+ images. And you're still using our optimised versions on your store. So I'm really confused what happened.. Also I could not find any conversations with our customer support.. I wrote you an email, could you please get back to me on what happened ? We would love to understand the issue as from our end we could not see anything wrong.
The pricing does not make any sense. I don't know what I'm getting for my money. On the main page of this company, it shows an annual plan listing the features offered. When clicking to the page to buy, the feature list showing is different and LESS than what is advertised on the main page. Please put more effort into your pricing model.
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Hi, I'm sorry for the inconvenience caused. The reason Yearly plan is different from monthly plans is due to Shopify not having usage charges on their yearly plan API. So we have to work around It and this is why price is not shown in the Shopify billing window. We have asked them to include It through customer support, Twitter, but nothing was done yet. The yearly plan includes all of the features of the app and Is a great way to save on costs if you do not have thousands of images being added each month. Also you can find all of the details of each plan here: https://tiny-img.com/pricing/ As we have so many features, we do not want to overcrowd them in our app pricing page. Also I sent you an email, would you mind getting back to me ?
Be VERY CAREFUL with hidden charges ! 1 year after I got billed and unfortunately the way Shopify works, once you install you authorize any charge and you can't make limits, only the app provider can.
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- The merchant was billed for extra optimizations on the 2 year plan. We understand how unexpected charges can be frustrating so I refunded all extra charges. Also I want to clarify a few points. Our app gives you full control to prevent extra charges: 1. Disable recharge entirely so optimizations stop when the plan limit is reached. 2. Set a monthly spending cap in the settings. 3. Turn off image optimization to avoid any additional charges. Also for your store, we provided significant value: 1. Optimized 16,626 images for size, SEO, and quality. 2. Fixed and redirected 323 broken links. 3. Improved your store’s speed with asset preloading. 4. Fixed schema errors to enhance your search rankings. 5. Added lazy loading to images where It's needed. And we have new features like IndexNow, site audit which can benefit you even more! I’ve already refunded the full amount of extra charges and disabled recharge for your account to ensure no further unexpected charges. But It seems that once we refunded you - you stopped communicating.
Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say, Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself. Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went. What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30: And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount. Here is my app info that had a 30 day trial. June 21 - App uninstalled June 4 - App installed There is no refund credit on my account except one for today and the money does not go back into your account either. Shopify support is now transferring it to their billing department to resolve the issue. These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores. BEWARE INSTALLING THIS APP FOR YOUR STORE!
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where. Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review. Billing reviews are really sad to get due to apps not having control over billing. Old response: Hi, Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation. We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions.. Refund for this store: https://prnt.sc/NHd47e7ULEAJ Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5 You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys. I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :( I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF
Terrible predatory app. I used the trial version and ran through a few images. I didn't see the results I wanted and cancelled before the end of the trial. They still charged my shopify account $67!! Stay far away, just optimize your images yourself. You'll have better results anyway without another app slowing your store down.
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: It's really sad to get review for billing, especially when our app did everything correct. We reached out to the merchant, explained why they got charged and refunded the full amount: https://prnt.sc/z0FhukoML3v_ The reason the merchant was charged is because they used the app over trial, uninstalled and got charged at a later date for the pending charge. This happens all the time and we always refund on request. It's really sad to see reviews instead of receiving an email for billing issues when we can resolve them within minutes, especially when we get reviews published only after 24h or more so we cannot react fast to the issue at hand. We wish the merchant all the best and hope their store succeeds! Also If you are reading this review, just email us and we will sort out all of your billing issues within 24 hours of your email!
I used the trial version, they charged me $19. Although I deleted the application and canceled the membership, my bill seems to be renewed. It was said in the comments that you were misleading and cheating, but I didn't care, but I'm sorry to say that it is true. Nobody is helping me. I will report you on Shopify and Google. *They quickly resolved my issue and refunded my money. Thank you for that.
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Old response: The merchant picked the Advanced (which costs 19.99) plan, went through the trial we have and got charged for the plan. But when they reached out to us, we responded immediately and refunded you the full amount: https://prnt.sc/CwSq5w59aUy2 We were able to contact the merchant through social media and resolved the issue for them, they decided to update the review, but still leave It at the lowest rating. And after that we just got ignored. We would never cheat our customers and we usually respond within the hour. So If you have any billing concerns, feel free to reach out to us and we will sort everything out!
Terrible experience. It made all the video thumbnails the main photo image. I had to manually go in and rearrange every product image in my store to get the correct main image back. It claims you can restore images but you have to do it one by one and there is no clear place to even do so. Even worse, it reduced the visual quality of all my images. And yes it was noticeable!
To anyone reading this - If you have any kind of issue or need help with your store speed - our customer support is available on our app or through email. We will help you as much as we can! --- Old response: We were able to reach out to the customer and figured out that the quality of the images was not effected and our app optimized 320 MB from 400+ images. We also optimized the image filenames and ALT texts which will increase image search results! We explained the issue with videos being put to the front of the image gallery after optimization and the merchant gave great advice to add a warning for all merchants that this might happen. It was implemented within a hour. The merchant told us that they would reconsider the review, but started completely ignoring us after we refunded them all charges and implemented all of their suggestions.
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