SmartBot: Leading AI Chatbot
SmartBot - AI-Powered Customer Support Solution for Shopify
Rating
4.7
feedback
332
chart
#489
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
32%
-
Less than a day
22%
-
Less than a month
26%
-
Less than a year
20%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the ease of configuration, adaptability to their stores, and time-saving features such as automated responses and personalized recommendations. The SmartBot functionality is highlighted as a significant benefit, with many users mentioning its ability to handle common questions, order information, and even upselling. The app is commended for reducing email inquiries, improving customer satisfaction, and providing a professional customer service experience. However, some users mentioned concerns about pricing, occasional inaccuracies in responses, and limited control over the AI bot's suggestions.
Highlights
Review RSS Feed
All reviews
Aug. 5, 2025
This app does have great features. However, please note that if you cancel your subscription immediately, you will not receive a refund. I contacted them repeatedly but received no response. After uninstalling the app, their manager sent me an email. When I replied to this email again requesting a refund, I received no response. Please choose this app with caution; you'll waste a lot of time and money. If the Bestchat administrators see this review, please refund our subscription fee, as we didn't even use the features!
July 22, 2025
Je viens de l'installer, cela à l'air d'être une excellente apk, configuration facile, s'adapte très bien à la boutique. je trouve simplement les prix un peu elevé, mais franchement je vais tester, le but étant d'avoir plus de clients et de régler les frictions à l'achat. On verra bien. En cours de test pour l'instant :)
July 19, 2025
SmartBot is an amazing add to our shopify store, lifting hours of work from customer service, product recommendations, and so on. A truly needed app for every Shopify store
July 12, 2025
This app has been really good for my business. The SmartBot has been very informative and has helped to increase my sells.
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