SmartBot: Leading AI Chatbot
SmartBot - AI-Powered Customer Support Solution for Shopify
Rating
4.7
feedback
338
chart
#156
All reviews
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April 30, 2025
We gave it a quick trial and unfortunately the bot is not very smart. It gave wrong answers regarding our Shipping Cost even though it's stated in the Shipping Policy, it also fails to detect if someone wants to speak to the support. You can't upload any documents or links to train the bot to make it smarter, so we decided to deinstall again.
Dear Kinkly Shop, thanks for sharing your thoughts. We understand your frustration and are actively working on improving the bot’s performance and functionality. 😊
Nov. 24, 2024
not good
Hi PaxerPeace， We truly value your feedback and understand your frustration. 🙏 Your experience is important to us, and we’re here to help! SmartBot aims to improve customer service without impacting your overall store performance. If there’s anything we can do to address your concerns, please reach out.
Nov. 16, 2024
LIMITED. GIVES WRONG RECOMENDATIONS
Dear War Battle Games,We truly value your input! Your experience is important to us, and we’re sorry to hear that SmartBot hasn’t met your expectations. 🙏 Please know that we are committed to enhancing our tool and your feedback will help us make necessary improvements. If you have any specific recommendations, we’d be grateful to hear them! 👍✨
Jan. 28, 2024
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions. Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection. If you have further questions or need assistance, please feel free to reach out directly.