SmartBot: Leading AI Chatbot

Dear Crystal, Thank you very much for your feedback. You purchased a monthly subscription and requested cancellation and a refund on the same day. In fact, we provide a 7-day free trial period before subscription so that users can fully experience the features before making a payment. Additionally, after you raised your concerns, we communicated with you multiple times via email to clarify the situation. According to our subscription policy, cancellation means stopping the renewal of the next billing cycle and does not include a refund for the current paid period. This is a common practice in the SaaS industry and is clearly stated to all users during registration. We understand your feelings and will continue to optimize our products and services to provide a better experience for every user. Thank you for your attention and support.

Hi Wakeshopes,Your satisfaction is our priority.

Dear Mori Film Lab, I understand that your interaction with the bot was limited to less than 30 minutes, which may not provide a comprehensive view of its capabilities. We encourage our users to explore the various features and training options available, as they can greatly enhance the functionality of the bot beyond basic order tracking and customer redirection. Regarding the discount you mentioned, please note that our promotional offers are randomly distributed to customers and are not contingent upon leaving a review. We value all feedback, as it helps us improve our services.

Thank you for your feedback and for your appreciation of our SmartBot technology. We understand your concerns about privacy and security. At SmartBot, protecting your data is our top priority. SmartBot accesses and processes necessary data with your permission through the Shopify API to ensure it provides accurate and useful responses. We do not access or store unauthorized data. All data interactions with SmartBot are encrypted and comply with industry-standard security protocols. We perform regular security audits to ensure your data is protected at the highest level. If you have further concerns, please feel free to contact our customer support team. We are happy to assist you and ensure your peace of mind. Thank you for bringing this issue to our attention. We are committed to continuously improving our services and maintaining the highest security standards.

Hi, We apologize for any inconvenience you've faced. We've tried contacting you several times, but have not received a response. If you have specific issues, please reach out to our customer support email at [email protected]. We're committed to resolving any problems or concerns you may have. Thank you for your understanding.