SmartrMail Email Marketing SMS
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS
Rating
4.8
feedback
601
chart
#2,872
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
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Less than a month
12%
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Less than a year
52%
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More than a year
33%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by team members like Peter, Sourabh, Yasmine, Jesse, and Moe. Users appreciate the ease of use, customization options, and effectiveness of the app in improving their email marketing strategies. The app is praised for its user-friendly interface, helpful customer support, and features like customizable templates, automation, and pop-ups. However, there are a few negative reviews mentioning issues with spam folders, unexpected charges, and design mishaps.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 30, 2025
Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.
Jan. 27, 2025
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Dec. 9, 2024
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there. My name is Peter, and I’m a Customer Success Manager at Smartrmail. Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously. At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed. After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024). This was then disabled at 8:12:56 on December 9th, 2024. During that time, an automated email went out to your subscribers, as intended by activating this feature. To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action. That said, we will still review the onboarding process to ensure all steps are clear to our users. We are happy to share all this variable data with you and Shopify. If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency. Thank you, and Happy Holidays! Peter
Dec. 4, 2024
Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service
Nov. 28, 2024
AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal. This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.
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