All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (296)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 5, 2019

Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2019

I have just sent out my first 2 Newsletters! The results have been amazing and they were so easy to do, because of the simple templates and the great on-line support!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2019

Their customer service is AMAZING! Seriously, they're legit. They get back to you within the same day of your trouble and are always willing to get their hands dirty and dig into your account to help! I love that hands on experience! Their platform is super easy to navigate too. Definitely recommend for small businesses just getting started. This is definitely the e-mail platform for you.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 28, 2019

Really happy we found this app. All round perfect for everything you need. Nicolas has been super helpful & does a great job.

Using app

16 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you Luke and Alexis 😊 This really means a lot to our team. We'll remain available if you have any question or need any help with your automation setup!

5 / 5 Share

Aug. 28, 2019

Customer support is amazing ..responses are personal , with screen shots of MY store . Has everything you need to run off your online store , without extra stuff that gets in the way . Easy to set up , nice type faces , and intuitive. Very happy

Store

frockk

Using app

6 days

Total reviews

9

Average rating

4.3

Developer Reply

Thank you Kathryn! 😊Always a pleasure to help you through this setup. Looking forward to getting all your automations setup!

5 / 5 Share

Aug. 23, 2019

E-mail made simple. Pays for itself and much more. Auto emails are great since I can never remember send them out. Easy to set up. Just set and forget!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2019

Easy to use interface, excellent support team, stress free mailout application. Great stuff SmartrMail!

Store

ICHPIG

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much ICHPIG! We really appreciate the kind feedback. - George

5 / 5 Share

July 23, 2019

An excellent tool, I will apreciate if you could consider the topics that I have mention to you in some chats, specially those that relate with spanish language issues. Keep the good work

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2019

We needed a Mailchimp replacement and I’d seen SmartrMail mentioned when looking for recommendations. The UI seemed pretty simple and things like smart segments and automation seemed to be ready to go out of the box. Support has also been really good during our trial period. Pricing structure is cheaper and more flexible than Mailchimp and reporting gives a clear insight to costs and ROI.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

June 17, 2019

I started using this app to grow my companies returning customers and revenue. Since my trial my revenue has increased and customers are coming back a third time for their products. Look forward to growing together.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2019

Just starting our venture into the online retail space, SmartrMail has been a true blessing. I looked at several different applications for email campaigns and this was the best I could find for the money. it's so easy to use and the customer service has been outstanding! They ACTUALLY have a real person who will reply to you and help you with any questions you have.

Using app

15 days

Total reviews

5

Average rating

4.4

Developer Reply

Hi C’est La Tee Shop team! Thank you for your feedback, this really means a lot to our team :) Make sure to let us know if there is anything else we can help you with!

5 / 5 Share

May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2019

Like most, we have made the shift from MailChimp to Smartrmail due to the falling out with Shopify. Regarding the system, so far so good. We are still very new to the program however everything seems to be running seamlessly. Overall the support has been exceptional, super helpful and speedy response. Pretty happy from where I am standing Thanks guys!

Using app

10 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 9, 2019

Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2019

We decided to move away from MailChimp prompted by the discontinuation of the platform from Shopify. SmartrMail looked like a great option, and so far we are very pleased! Nicolas and his team helped migrate our subscriber list and also duplicated our previous Home page Pop Up. We also did an on boarding training to learn how to create and send email messages. Their pricing is fair and the system is user friendly. Happy customer - thanks guys!!

Using app

About 1 month

Total reviews

13

Average rating

4.6

5 / 5 Share

May 6, 2019

Customer service was lightning fast and took care of everything for us. Imported lists and even copied our template. Loving digging into all the super easy features of this app.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review Homie team! Great to hear you're loving SmartrMail :)

5 / 5 Share

May 6, 2019

I made the change from Mailchimp for various reasons but mainly because of the fact Mailchimp will not be easily integrated to Shopify anymore. I made the move yesterday and one day later I am fully operational thanks to the very efficient migration team at Smartrmail.

Store

BAUSELE

Using app

About 23 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

May 3, 2019

What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2019

SmartrMail is amazing! We were a little apprehensive to change over from Mailchimp but honestly it is the best move we have ever made. They even helped us move platforms. The customer service these guys offer is next level! We have only just started our campaigns but so far we have been very happy..

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

Using app

7 days

Total reviews

1

Average rating

5.0