All reviews

Rating Breakdown

  • 5
    89% (527 ratings)
  • 4
    7% (42 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (9 ratings)
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5 / 5 Share

July 18, 2023

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bachman Candle Co. team 🕯 Thank you for your feedback! We're glad to hear that you appreciate all the different features that SmartrMail has to offer. Make sure to get in touch through our in-app chat if there's anything we can assist you with!

5 / 5 Share

June 27, 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

5 / 5 Share

June 1, 2023

I love Smartr Mail. I have been with them for over a year now, without any issues. They do frequent updates too with speedier app. Thank you for developing your app for us! 5 star!

Using app

Over 2 years

Total reviews

12

Average rating

4.5

Developer Reply

Good morning Qrucifix team 😊 Thank you so much for your feedback! We're glad to hear that you enjoy using SmartrMail and that you appreciate the multiple updates released every week. Looking forward to helping Qrucifix get even more sales from email marketing! 🚀

5 / 5 Share

June 1, 2023

J'ai demandé à être appelée suite à un problème. Équipe très réactive. Le problème a été solutionné très rapidement. Merci !

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour à toute l'équipe d'Hoya 👗 Au plaisir d'avoir pu vous aider! N'hésitez pas à nous contacter si vous avez d'autres questions 😊

5 / 5 Share

May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them! Great app also and thoroughly enjoyed working with them

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

May 25, 2023

Thank you SO MUCH for elevating the look and feel of my email templates for free. You were like angels that came in and took off my plate something I've just kept postponing. (Because like all small business owners, we put a lot of things on the back-burner because we just don't have time!) Again, I appreciate this thoughtful service you now offer.

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

It's our pleasure Maika Daughters team 🥀🛋🏵 Looking forward to seeing your email marketing results reach new heights. Our senders' success is our number one goal 😊 Have an amazing weekend ahead!

5 / 5 Share

May 24, 2023

Muy buena atención y servicio. Nos sirvió mucho la herramienta. Muy facil de usar y buenos reportes.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

¡ Hola Cipitria ! 👚👙 Gracias por sus comentarios, nos complace saber que nuestro equipo pudo ayudarlo con sus preguntas. ¡No dudes en hacernos saber si hay algo más en lo que podamos ayudarte! 😊

5 / 5 Share

May 24, 2023

Yasmine, you are the loving heart of supporting me. Thank you! And I hope SmartrMail creates a button popup...

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!

5 / 5 Share

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

Store

LexDyn

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

5 / 5 Share

May 11, 2023

I love SmartrMail. It's soo easy to use and the customer service is 2nd to none. Moe has been super helpful when I have had questions. He has helped me set up my account and explained my stats which mystified me before.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Good morning More Than Swim team 👙🩱 Thank you so much for sharing the love, we're always happy to help and we look forward to continuing helping More Than Swim make even more sales from email marketing ☀️ Have an amazing week ahead!

5 / 5 Share

May 4, 2023

I've recently started using SmartrMail. So far I've found the app very user friendly. Although I haven't completed set up on it yet - it's a nice feature to turn on automatic abandoned cart follow up emails.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Good morning Knockabouts team 💍✨ Thank you for your feedback! We're happy to hear that you've been able to easily tun on your abandoned cart email series 😊 You have access to many other amazing automations in SmartrMail (on any of our plans), so make sure to let our team know if you'd like someone to assist you with this! Have a great weekend ahead ✨

5 / 5 Share

May 1, 2023

quick response every time i need help from the app team - and a great way to reach customers. thank you!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello Flora Bloom Market 🌸🧣 We're always happy to help in any way we can 😊 We're glad to hear that you appreciate our customer success team's speed. We wish you an amazing week ahead ☀️

5 / 5 Share

April 29, 2023

Excellent Service. Great After Sales Support. Would highly recommend this tool and the company to other businesses.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi North River Outdoors team 🏞🪓 Thank you so much for your feedback! We're glad to hear that our customer success team was able to assist you with your query 😊 Looking forward to helping North River Outdoors reach new heights!

5 / 5 Share

April 28, 2023

This app is definitely a go to for us when sending out marketing emails and sms messages to our customers on virtually anything to do with our business. It's very functional and easy to easy which also makes it enjoyable. We are especially fans of the Smart Segments functionality.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Prosport Caribbean 🎾 👟 Thank you for your review, we're thrilled to hear that Smartrmail is helping you with multiple aspects of your Marketing strategy 🚀 Happy sending!

5 / 5 Share

April 28, 2023

Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

Developer Reply

Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!

5 / 5 Share

April 26, 2023

I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.

Using app

About 1 month

Total reviews

19

Average rating

5.0

Developer Reply

Hi Shop Baby Boutiques team 👶 Thank you for your feedback! We're glad to hear that you had such a great experience right from the start! We're looking forward helping your Shopify store reach new heights with Email Marketing 📧

5 / 5 Share

April 23, 2023

I've been using smartrmail for about 2 years. It's a great app, great customer service, 100% recommend

Store

olytto

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Olytto team 🏍🏆 Thank you so much for your review! It means so much when a long-time user takes the time to share their experience with SmartrMail. We're looking forward to helping you spread the word even more about your beautiful motorcycle statuettes! Happy Sending 📧

5 / 5 Share

April 20, 2023

Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Always a pleasure God Brews team! ☕️ Looking forward to sipping more coffee and with you!

5 / 5 Share

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

5 / 5 Share

April 13, 2023

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Maple+Co team 🍁 We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing 😊 It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today 🎉