All reviews

Rating Breakdown

  • 5
    89% (529 ratings)
  • 4
    7% (42 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (9 ratings)
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5 / 5 Share

May 15, 2019

We migrated from Mailchimp and the Smartrmail team made it super easy. Other extra features have allowed me to create more specific automations which is saving me heaps of time, and the set up team walked me through the whole thing within a few short days.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 13, 2019

Like most, we have made the shift from MailChimp to Smartrmail due to the falling out with Shopify. Regarding the system, so far so good. We are still very new to the program however everything seems to be running seamlessly. Overall the support has been exceptional, super helpful and speedy response. Pretty happy from where I am standing Thanks guys!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2019

i switched from mailchimp and so far am really happy. Customer service is fantastic and the email set up is really easy.

Using app

9 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 9, 2019

Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2019

We decided to move away from MailChimp prompted by the discontinuation of the platform from Shopify. SmartrMail looked like a great option, and so far we are very pleased! Nicolas and his team helped migrate our subscriber list and also duplicated our previous Home page Pop Up. We also did an on boarding training to learn how to create and send email messages. Their pricing is fair and the system is user friendly. Happy customer - thanks guys!!

Using app

About 4 years

Total reviews

12

Average rating

4.6

5 / 5 Share

May 8, 2019

Service is super helpful and very quick! They made the migration of our database and templates so simple. Thank you so very much.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

May 6, 2019

Customer service was lightning fast and took care of everything for us. Imported lists and even copied our template. Loving digging into all the super easy features of this app.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review Homie team! Great to hear you're loving SmartrMail :)

5 / 5 Share

May 6, 2019

I made the change from Mailchimp for various reasons but mainly because of the fact Mailchimp will not be easily integrated to Shopify anymore. I made the move yesterday and one day later I am fully operational thanks to the very efficient migration team at Smartrmail.

Store

BAUSELE

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 3, 2019

What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2019

SmartrMail is amazing! We were a little apprehensive to change over from Mailchimp but honestly it is the best move we have ever made. They even helped us move platforms. The customer service these guys offer is next level! We have only just started our campaigns but so far we have been very happy..

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 18, 2019

seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2019

Easier and smoother integration than mailchimp, switched over without any issues. Slightly cheaper too.

Using app

21 days

Total reviews

18

Average rating

5.0

5 / 5 Share

April 2, 2019

Super easy to create professional emails and integrates seamlessly with Shopify subscriber list. The support team is extremely helpful, I had the pleasure of working with Nicolas who went above and beyond in answering all of my questions. I am extremely excited to see what SmartrMail does for my store!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

Really simple to use UI with great functionality. Plus the level of support is exceptional. Thanks guys!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

I am so happy to say that I am LOVING Smartrmail! The customer service has been amazing! Over the top service! I can't wait to see the system in full speed, I know our business will be more sucessful. The team set our system up in a flash, made great improvements and never failed. Our first email blasts were a learning curve for us, but thanks to the team of experts they keep me calm and excited about the future.

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 1, 2019

Excellent app to reach your customer base. Easy to use and tracking tools are well presented and useful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2018

Great email vendor. Their staff is super helpful and have guided me through a lot. I am not the best with email marketing and because of Nicolas (my account rep) I was able to figure it out. I 100% recommend them.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2018

Easy to use, customer targeted emails, and responsive customer support. We're planning to continue to use SmartrMail for a while!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 28, 2018

Love Love Love Smartrmail! This might be the best Shopify app we've used. Compared to a few of the other email marketing apps we tried, Smartrmail is the most intuitive. It makes designing emails and setting up automations really, really easy, and it paid for itself in sales quickly. Their support is awesome too. 12/10 would recommend.

Using app

Over 1 year

Total reviews

3

Average rating

5.0