All reviews

Rating Breakdown

  • 5
    89% (530 ratings)
  • 4
    7% (42 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (9 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 20, 2023

Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Always a pleasure God Brews team! β˜•οΈ Looking forward to sipping more coffee and with you!

5 / 5 Share

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi 53 Karat team πŸ’‡πŸ§΄Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns πŸ“§

5 / 5 Share

April 13, 2023

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Maple+Co team 🍁 We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing 😊 It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today πŸŽ‰

5 / 5 Share

April 12, 2023

I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Free at Lash team πŸ‘€πŸ’… Always a pleasure! Always feel free to get in touch if you have any questions, need a second pair of eyes on something, or even help setting up the logic of your series of automated emails 😊 Happy sending!

5 / 5 Share

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

Using app

Almost 3 years

Total reviews

8

Average rating

4.9

Developer Reply

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! β˜€οΈ

5 / 5 Share

June 22, 2023

We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you Couple Co. Team πŸ’ πŸ’Ž Looking forward to helping your Shopify store scale even more! Have an amazing day ahead β˜€οΈ

5 / 5 Share

April 5, 2023

Smart mail is very user-friendly and I love how much I can get done from my phone. I appreciate how quickly the app refreshes and how easy it is to understand. I am not technically savvy and this app makes things so much easier for me. I will have it for a while.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Readings By Celeste team 🌜🌞 Thank you so much for taking the time to send us this amazing review 😊 Feel free to let us know if there's anything that we can assist you with! Happy sending πŸ’Œ

5 / 5 Share

April 3, 2023

Very easy to use, affordable, and amazing customer support! This is the best email app email app on Shopify for a small business like mine.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi SandyStar Designs team ⭐️ 🧢 We're happy to hear that you like the ease of use of SmartrMail as well as the customer support service of our team 😊 Looking forward to assisting you with even more email automations in the future!

5 / 5 Share

April 2, 2023

Simple et efficace, et ils ont toujours rΓ©pondu prΓ©sent lorsque j'avais besoin d'aide. Je recommande

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Merci Γ  toute l'Γ©quipe de la Fabrique A DeDeuh πŸ‘ΆπŸŒΈ N'hΓ©sitez pas Γ  nous contacter via notre tchat si vous avez la moindre question 😊

5 / 5 Share

March 31, 2023

Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

Developer Reply

Good morning DiamondArt team πŸŽ¨πŸ–Ό Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! 😊

5 / 5 Share

March 28, 2023

Realy helpfull helpdesk with extreme fast replaying. Fully recommend for those are struggling with setupping automated email campaigns

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi NejlevnΔ›jΕ‘Γ­ team πŸŽΆπŸ“³ Our pleasure! We look forward to seeing your store get amazing results with your new email automations 😊

5 / 5 Share

March 24, 2023

Great customer support!!! Really friendly and quick answers to my questions! I can really recommend this Mailing App! :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback Aponcho team! πŸπŸ‘• We're thrilled to hear that our team was able to assist you 😊 Feel free to let us know if anything else comes up!

5 / 5 Share

March 13, 2023

Its a great app for creating quick and easy emails, however it would be much better if there were more email templates for all the holidays around the world. Hence the 4Star rating otherwise its great ! As you have taken on board what I have said I am willing to update your star rating to 5*. Thank you

Using app

7 months

Total reviews

19

Average rating

4.5

Developer Reply

Hi MTLondon team πŸ‘™β˜€οΈ Thank you for your feedback! I'm glad that we were able to add extra templates celebrating more holidays around the world. Our designer is now working on 20 additional templates which will be made available over the next couple of weeks. If you ever need anything else please, feel free to reach out through our in-app chat and our team will be happy to assist you. Have a great day ahead 😊

5 / 5 Share

March 7, 2023

i am new in all this and was pretty much lost, but i got it really good explained, she was patient and helpful and helped me solve my issues.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mb Prestige team! πŸ‘πŸ’… We're glad to hear that our team was able to assist you. Make sure to let us know in the SmartrMail in-app chat if there is anything else we can assist you with 😊

5 / 5 Share

March 2, 2023

We love how straight forward and easy to use the SmartrMail app is. They also have great tutorial videos. However, if we need help the customer service team is quick to respond and very helpful.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Maya Perera team πŸŽ— We're happy to hear that our tutorial videos were helpful and that our customer success team was able to help you. Let us know if there's anything else we can help you with!

5 / 5 Share

March 1, 2023

Very kind and easy to talk to. Emailed quickly and was straight to the point. Also extended my free emails. Great team!

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

HI Day Trip Tahoe team πŸ”πŸŽΏ We're glad to hear that our team was able to help you quickly and easily! Feel free to let us know in our in-app chat if there is anything else we can assist you with! 😊

5 / 5 Share

Feb. 23, 2023

one of the best customer services out there, they reply fairly quickly and provide all the assistance you need.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi New World Health Brands CBD team 🍼🌿 Thank you for your feedback! We're glad to hear that our customer support team was able to assist you in a timely manner 😊 We're looking forward to helping New World Health Brands CBD reach new heights πŸš€

5 / 5 Share

Feb. 20, 2023

The customer service is top notch and it’s easy to use when connected to my Shopify account. Definitely the number one recommendation email app :)

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Good evening ShesAlwaysAdored team 😊 Always a pleasure! We're glad to hear that SmartrMail was easy to install and setup on your Shopify store. We're looking forward to helping you setting up automations that convert even more subscribers into customers πŸš€

5 / 5 Share

Feb. 17, 2023

Love THIS app!! We use SmartrMail on a regular basis for a few of our companies and couldn't be happier. User Friendly, straight to the point. The way apps should be. Thanks for making this App.

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Inked Circus Tatto Expo πŸ–‹πŸ‰ Thank you so much for your review! We're glad to hear that SmartrMail helps multiple of your companies with their email marketing strategies 😊 We look forward to taking each of them to new heights πŸš€

5 / 5 Share

Feb. 13, 2023

We changed from Shopify's standard email to SmartrMail and couldn't be happier. The customisation ability and speed to create great looking newsletters is fantastic!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you Studio Europe team πŸŒΉπŸ‘™ We're glad to hear that SmartrMail allows you to send beautiful emails more quickly! Looking forward to sending even more emails with you 😊