SmartrMail Email & SMS

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all! 12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

This app has been very helpful to help me grow my new business by building engagement with clients with easy to use templates.

Excellent app with set & forget automations that really work. I've noticed a huge uptake in our abandoned cart and product recommendations. I couldn't be more impressed with the service I've received or the app.

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

Smartrmail is easy to use, the automations are on point and the platform has amazing support. Our first automation email immediately spiked that day's revenue, and from there I was hooked. Great entry point for managing email automations.

Absolutely fantastic service! Support was almost instant and helped throughout the process of transferring our email database over from Campaign Monitor. They explain everything very well and help with any questions or issues you might have.

Great App for send automatic marketing emails to your customers. We are learning and enjoying the integration with our store.

I installed this app to help us with our marketing. It was easy to install and easy to use. Encountered an hiccup and received an immediate response from support which solved the issue. Used to send our first emailing shot. Great job done. Highly recommended.

It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better

Highly recommend! It's easy to use, aesthetically pleasing, and quick responses from the help team. I've tried the other big name email marketing providers but found this to be the best one!

I like the app, easy to use and works well. Customer support is very responsive. Have had a few issues that were tweaked and fixed by the team very quickly when the issue wasn’t their end but in the coding of my theme. Super helpful!! Will possibly upgrade just for a few extra features available.

Absolute amazing app for email marketing, after try a lot app this is the absolute winner, is the stars app for our store, also the support team is incredible 24 hours survey and take care of our costumers, Thanks Smartrmail Team

Working well for us - nice and simple to use and producing sales from our website . . . . . . . . . .

I'd really like to thank you for the FREE access you've so generously given to store owners like myself. I'd also like to say, it's pretty much the best email app for shopify. I've extensively tried mailchimp, omnisend, seguno, privy, shopify email, cm commerce, mailerlite, jilt....the list goes on. Your's has the most features that I need, and makes the customer journey a bit easier than the next best option which is mailchimp(Mailchimp makes you upgrade to $30 a month to use the visual customer journey builder. I'd like to request/suggest an added feature. Allow users to insert product recommendations block into automated flow emails and/or allow product recommendation emails to be used in the automated flows tab. As a customer, I would even be willing to pay a one time add-on fee of $5 to $10 for a recommended products block to be used in emails, rather than having to insert products that might not apply to email recipients. Anyways, I appreciate your work. Keep rocking.

Great app and very easy to use. It has the customizations a business needs. The customer service is amazing, the documentations/blogs are very helpful, the pricing is fair, I can't say enough good things about them!

Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found. Costumer support is fast and effcient. It has a free plan available for stores that are just starting out. Highly recommend!!

Best app ever. Easy to use, you can customize as you wish and the support is always quick to reply and help you with what you need. I recommend !!!

About a week into SmartrMail use now and so far, so good! Very easy interface and after coming from a Wordpress site with an external email service, I am loving the integration and overall simplicity. To top it off....GREAT SUPPORT!

Very easy to learn now to design a newsletter. Also easy to upload .csv files into subscriber list. This last sentence is to reach the minimum of 100 characters for this review. That's lame

I've used this software for 3+ years (not sure why it says I've used it for 7 days, that's not accurate at all): Before this I used mailchimp for a few years, Privy, and then the shopify email service and they simply didn't do the things I wanted. First let me say that I HATE writing emails. So I search for a software that makes it easy for me and makes my emails look professional. Smartrmail has amazing features and is very easy to use and writing an email is very fast. I have created my own main template so all I have to do is write something and hit send. One of my favorite features is smart segments where you can create a list that automatically updates when someone buys a certain product or opens a certain email. this allows me to target my emails by interest instead of spamming everyone. So if i'm promoting product A i can exclude anyone who already bought it. My favorite thing about Smartrmail is their support. I've submitted many questions and suggestions over the years and they always respond as well as are always implementing new features. Their support team really wants their customers to be happy and I am mindblown because they reached out to me after reading my review and my struggle with no sales because i was in the middle of a pivot and changing my whole business. I booked a free call and they helped me figure out a new email strategy for my shop. They also showed me features I didn't even know they had!! ORIGINAL REVIEW: Do not hesitate and try this app!!! Here is why I chose Smartrmail: Shopify does not have advanced segmenting or A/B testing. but it's free. Mailchimp does not sync with my orders / customers and is expensive (twice the cost of this app) Privy doesn't have A/B testing for subject lines and does not automatically sync with your customers, tags or orders. They told me I had to manually import many csv files with EACH TAG. And that I had to use their embedded forms in order for new tags to import. Smartrmail does it all, I cannot tell you how happy I am that I found it. Their advanced segmenting is MINDBLOWING. you can email people based on WHICH PRODUCT THEY BOUGHT or DIDN'T BUY!!! They have subject line A/B testing to increase open rates. It syncs automatically with your existing email list, customers and orders, no need to import anything. -It's half the cost of Mailchimp. Even though it's not free like Shopify, I really want the extra features! I already setup a nice welcome email every time someone subscribes to my list. -their abandoned cart email is beautiful and includes a nice discount code (unlike Shopify's bland email which you cannot customize) -I can see how much $ i generated after sending an email -I love the boost feature for newsletters, which resends the email to the recipients who did not open your last email. this is a lot easier than in other apps! I've always hated and dreaded writing emails but this is the first time i can honestly say, i look forward to writing emails to my subscribers! -customer support has been amazing as well as one of my emails had a bug and didn't send out, they fixed it right away. -Although the A/B testing option is only on the higher-end plan which I do not have, I may upgrade to that option in the near future. Overall it's just a really SIMPLE and very advanced email marketing app and after 4 years I am finally happy to say goodbye to Mailchimp!