All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (296)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 23, 2020

I'd really like to thank you for the FREE access you've so generously given to store owners like myself. I'd also like to say, it's pretty much the best email app for shopify. I've extensively tried mailchimp, omnisend, seguno, privy, shopify email, cm commerce, mailerlite, jilt....the list goes on. Your's has the most features that I need, and makes the customer journey a bit easier than the next best option which is mailchimp(Mailchimp makes you upgrade to $30 a month to use the visual customer journey builder. I'd like to request/suggest an added feature. Allow users to insert product recommendations block into automated flow emails and/or allow product recommendation emails to be used in the automated flows tab. As a customer, I would even be willing to pay a one time add-on fee of $5 to $10 for a recommended products block to be used in emails, rather than having to insert products that might not apply to email recipients. Anyways, I appreciate your work. Keep rocking.

Using app

28 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 17, 2020

Great app and very easy to use. It has the customizations a business needs. The customer service is amazing, the documentations/blogs are very helpful, the pricing is fair, I can't say enough good things about them!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 16, 2020

Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found. Costumer support is fast and effcient. It has a free plan available for stores that are just starting out. Highly recommend!!

Using app

20 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 14, 2020

Best app ever. Easy to use, you can customize as you wish and the support is always quick to reply and help you with what you need. I recommend !!!

Using app

9 months

Total reviews

15

Average rating

4.5

5 / 5 Share

Sept. 12, 2020

About a week into SmartrMail use now and so far, so good! Very easy interface and after coming from a Wordpress site with an external email service, I am loving the integration and overall simplicity. To top it off....GREAT SUPPORT!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

Very easy to learn now to design a newsletter. Also easy to upload .csv files into subscriber list. This last sentence is to reach the minimum of 100 characters for this review. That's lame

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

I've used this software for 3+ years (not sure why it says I've used it for 7 days, that's not accurate at all): Before this I used mailchimp for a few years, Privy, and then the shopify email service and they simply didn't do the things I wanted. First let me say that I HATE writing emails. So I search for a software that makes it easy for me and makes my emails look professional. Smartrmail has amazing features and is very easy to use and writing an email is very fast. I have created my own main template so all I have to do is write something and hit send. One of my favorite features is smart segments where you can create a list that automatically updates when someone buys a certain product or opens a certain email. this allows me to target my emails by interest instead of spamming everyone. So if i'm promoting product A i can exclude anyone who already bought it. My favorite thing about Smartrmail is their support. I've submitted many questions and suggestions over the years and they always respond as well as are always implementing new features. Their support team really wants their customers to be happy and I am mindblown because they reached out to me after reading my review and my struggle with no sales because i was in the middle of a pivot and changing my whole business. I booked a free call and they helped me figure out a new email strategy for my shop. They also showed me features I didn't even know they had!! ORIGINAL REVIEW: Do not hesitate and try this app!!! Here is why I chose Smartrmail: Shopify does not have advanced segmenting or A/B testing. but it's free. Mailchimp does not sync with my orders / customers and is expensive (twice the cost of this app) Privy doesn't have A/B testing for subject lines and does not automatically sync with your customers, tags or orders. They told me I had to manually import many csv files with EACH TAG. And that I had to use their embedded forms in order for new tags to import. Smartrmail does it all, I cannot tell you how happy I am that I found it. Their advanced segmenting is MINDBLOWING. you can email people based on WHICH PRODUCT THEY BOUGHT or DIDN'T BUY!!! They have subject line A/B testing to increase open rates. It syncs automatically with your existing email list, customers and orders, no need to import anything. -It's half the cost of Mailchimp. Even though it's not free like Shopify, I really want the extra features! I already setup a nice welcome email every time someone subscribes to my list. -their abandoned cart email is beautiful and includes a nice discount code (unlike Shopify's bland email which you cannot customize) -I can see how much $ i generated after sending an email -I love the boost feature for newsletters, which resends the email to the recipients who did not open your last email. this is a lot easier than in other apps! I've always hated and dreaded writing emails but this is the first time i can honestly say, i look forward to writing emails to my subscribers! -customer support has been amazing as well as one of my emails had a bug and didn't send out, they fixed it right away. -Although the A/B testing option is only on the higher-end plan which I do not have, I may upgrade to that option in the near future. Overall it's just a really SIMPLE and very advanced email marketing app and after 4 years I am finally happy to say goodbye to Mailchimp!

Using app

Almost 3 years

Total reviews

9

Average rating

3.7

5 / 5 Share

Aug. 6, 2020

This app works well and the support is great and efficient. Easy to use ! Our team is really happy with it. We recommend

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2020

Extremely easy to use with some great templates. The support team is also quick with their response making this app one of my top app for a shopify store.

Store

LFT FIT

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

Great app, easy to use and great functionality. Makes it quick to send emails that look professional and easy to create a email pop up

Using app

15 days

Total reviews

9

Average rating

5.0

5 / 5 Share

July 24, 2020

Great People. And Exelent Suport I Love to work with them Kind People. they helped me with my subscriber, desing etc...

Using app

21 days

Total reviews

5

Average rating

4.2

5 / 5 Share

July 24, 2020

It is a great app, exactly what we needed in order to segment our customer base according to purchase history. Thank you so much Jan for your support and patience!

Store

PARI

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 20, 2020

Amazing! I use this app for my abandoned cart emails and others marketing emails. It is user friendly, very easy to personalize and the support team is amazing. I needed the abandoned cart to show the product with a discounted price and Nicolas emailed me back with clear and perfect explanation and did the change for me as well. I absolutely recommend.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 17, 2020

Super app! It helps you create a newsletter simple and very fast! Recommend trying it for yourself :)

Using app

28 days

Total reviews

3

Average rating

4.7

5 / 5 Share

July 9, 2020

Just started with this app and email marketing in general, so it's early to review the app and the results, but until now, it has been very easy to set up, the support team is great! Very helpful and easy to contact, which is awesome. Thanks!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 18, 2020

Thanks a lot for this app. Very easy to use as other reviewers said. On my first newsletter, I got good sales. Thanks again.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

So far, so good! simple to use and gets the job done. Plus lots of other features i have yet to explore.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2020

Really liking the support that you get from the team. Dashboard is nicely organized. Easy to set up my own e-mails.

Store

Ma Pies

Using app

17 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 28, 2020

I love this app because it makes sending emails for promotions, special products, etc a snap. In under 10 minutes I can send a great looking email that connects seamlessly w my store.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hey San Lázaro Coffee team 👋 Thank you for your feedback 😊We're glad you've been able to ship your first emails in minutes 🎉 Wishing you the best with all the next ones 📩 Nicolas from SmartrMail

5 / 5 Share

May 21, 2020

I use this app for my newsletters, pop-ups and product recommendations. Using the free version at the moment as still building business but will use paid version in future.

Using app

15 days

Total reviews

1

Average rating

5.0