Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,126
chart
#24
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
8%
-
Less than a month
18%
-
Less than a year
31%
-
More than a year
36%
Reviews Summary
The reviews for the Smile.io Shopify App are overwhelmingly positive, with customers praising the excellent customer service provided by representatives like Lisa, Matt, Erin, Lynn, and Joana. Users appreciate the quick and efficient support they receive, with many mentioning how helpful and knowledgeable the support team is. The app itself is described as easy to use and customize, with seamless integration with Shopify. Customers also highlight the effectiveness of the loyalty program in engaging users and driving incremental revenue. However, there are a few negative reviews mentioning issues with onboarding, slow customer support, and some technical limitations in the app.
Highlights
Review RSS Feed
All reviews
Dec. 23, 2025
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊 — Smile.io Team ✨
Dec. 22, 2025
We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.
Thank you so much for this wonderful review! We’re thrilled to hear how excited you are to go live and that our team could support you every step of the way during setup. It’s great to know the program feels user-friendly and ready to help you build your community — we’re just as excited for your launch! 😊 — Smile.io Team ✨
Dec. 22, 2025
Thank you so much for the 5-star rating! We truly appreciate your support. — Smile.io Team ✨
Dec. 19, 2025
the customer support is very slow
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Dec. 18, 2025
Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!
Thank you so much for taking the time to leave this 5-star rating, we think Lisa is amazing too! We really appreciate your review! 💖 - Smile Team✨
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