Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,710
chart
#25
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
43%
-
More than a year
36%
Reviews Summary
The reviews for the Smile.io Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the team, particularly mentioning helpful and responsive support representatives like Lynn, Shelby, Andrea, Jade, and Hannah. Users appreciate the ease of use of the app and its ability to enhance customer loyalty through rewards programs. The app is commended for its features, customization options, and the positive impact it has on customer engagement and sales. However, there are a few mentions of limitations in language options and some users facing challenges with billing and subscription policies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
This app is exactly what I wanted to use! Very simple and great value for small business! Love it!
Feb. 4, 2025
So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site. I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)
Feb. 3, 2025
Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I
Thank you for leaving this lovely review! We are so glad you find the app easy to use and it makes your customers smile!
Feb. 3, 2025
Support was great! Appreciated not just the response, but the relevant help articles to support the conversation.
Thank you for leaving this review! We are happy to hear you had great support when you reached out.
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