Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Build customer loyalty with points, rewards, referrals, VIP

Rating

4.9

feedback

4,131

Reviews

chart

#90

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    8%
  • Less than a month
    18%
  • Less than a year
    31%
  • More than a year
    36%

Reviews Summary

The reviews for the Smile.io Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, mentioning specific team members like Joana, Shelby, Lisa, Erin, and Lynn. Users appreciate the ease of use of the app, its seamless integration with Shopify, and the ability to customize loyalty programs to suit their needs. Additionally, users mentioned the powerful features of the app, such as integrations with other platforms like Klaviyo and Loox reviews.

Highlights

Excellent customer service and support
Ease of use and customization
Powerful features and integrations
Positive user experiences with specific team members
Seamless integration with Shopify

Rating Breakdown

  • 5
    91% (3,751 ratings)
  • 4
    6% (240 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (65 ratings)

Reviews with Text

  • 92% (3,788)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 6, 2026

Using app

--

Total reviews

2

Average rating

4.5

5 / 5 Share

March 5, 2026

Very useful and quick assistance from Erin

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

March 5, 2026

Really great technical help. No complaints — absolutely awesome support in every way possible. Highly recommend!!

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the feedback here! We're always eager to improve and have reached out so our teams can learn more from you. Look forward to connecting! Smile Team

2 / 5 Share

March 4, 2026

Many of the features that you'd want are only available on the growth plan that is $199/month. Not ideal for a small and growing company.

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing here with our team! We're always committed to learning where and how we can craft a 5 star experience for everyone we deal with. We've reached directly and hope to hear from you!

5 / 5 Share

March 3, 2026

Lisa was a huge help. Been a customer for 4 years. Highly recommend this app for rewards!

Using app

About 4 years

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

All reviews

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