Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,137
chart
#56
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
8%
-
Less than a month
18%
-
Less than a year
31%
-
More than a year
36%
Reviews Summary
The reviews for the Smile.io Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers consistently praise the quick response times, efficiency, and helpfulness of the support representatives, such as Erin, Lisa, Lynn, and Shelby. The app itself is described as easy to use, intuitive, and effective in creating loyalty and rewards programs for online stores. Users appreciate the seamless integration with Shopify and the customizable features that allow them to tailor the loyalty program to their specific needs. Additionally, the positive experiences with the support team, including detailed guidance and step-by-step assistance, contribute to a stress-free and enjoyable user experience.
Highlights
Review RSS Feed
All reviews
Feb. 13, 2026
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉 We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her. Wishing you great success with your new program — we’re always here if you need anything! The Smile Team ✨
Feb. 12, 2026
Fast and helpful response!
Thank you so much for the 5-star review! We’re thrilled to hear you found our support fast and helpful — that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback! The Smile Team ✨
Feb. 12, 2026
We had a few questions about our current plan, and Shelby was excellent at answering all of our questions and giving us advice on the best options for us going forward. We have been using the Smile Loyalty program for over 4 years now and are very happy with it :)
Thank you so much for your kind review and for being with Smile for over 4 years — we truly appreciate your continued trust! We’re so glad Shelby was able to help and provide the guidance you needed. We’ll be sure to share your kind words with her 😊 The Smile Team ✨
Feb. 12, 2026
Smooth process so far and customer service has been great.
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you! Lisa - Smile Team✨
Feb. 11, 2026
We use Smile.io on our Shopify store, and it has been a fantastic addition to our customer experience. The app is easy to use, works smoothly with our site, and helps us reward loyal customers in a simple, professional way. I recently reached out to support with a question about enabling points on product pages, and Shelby was incredibly helpful, friendly, and quick to respond. They made the process effortless and followed up to be sure everything was working correctly. Great app and even better customer service. Highly recommend!
Thank you for taking the time to leave this review! We really appreciate the kind words and I was happy to assist! Please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
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