Smile: Loyalty Program Rewards
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Super happy with the tool thus far, and the team at Smile.io was SOOO helpful during the setup. Highly recommend.
Thank you so much for the amazing feedback! 💛 We're thrilled to hear that you're happy with the tool and that our team could support you during setup. Your recommendation truly means a lot to us! 😊 - Smile.io Team ✨
Super solid to start - support has been responsive and active. Only reason for 4/5 as opposed to 5/5 is because of the "On-Site" section within the app has pieces that say "Set Up", and they don't disappear when I've already set them up. This was a bit confusing at first. Still getting used to it, but its pretty clean so far. Edit: 5/5 for sure. We're on the growth plan, and the responsiveness from the team has been awesome. They've been super attentive to our issues (most were user error tbh).
We really appreciate you taking the time to share your thoughts, our team is always focused on finding ways to better support our merchants. We’ve also sent you a direct message and would be glad to continue the conversation there. Hope to connect with you soon!
Our customers were having trouble logging into their accounts. Fortunately, we spoke with Erin from customer service, and she was amazing! She was quick to respond and found the problem immediately! She also walked me through the steps to fix the problem from my end. She was also able to answer all my questions!
Thank you so much for sharing your experience! 💛 We're so glad Erin was able to quickly identify the issue and guide you through the steps to resolve it. It’s great to hear she could answer all your questions along the way, we’ll be sure to share your kind words with her! 😊 - Smile.io Team ✨
Love getting to support a fellow Canadian company. Shelby from customer support was helpful in getting my (minor) issue resolved and followed up to ensure that everything was up and running.
Thank you so much for your kind words and support! 💛 We’re so glad Shelby was able to help resolve your issue and follow up to make sure everything was running smoothly. It truly means a lot to us, especially coming from a fellow Canadian business! 😊 - Smile.io Team ✨
Lisa was amazing and very knowledgeable and helpful. 10/10 would ask for Lisa again.
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you for the quick and straightforward support, Shelby! :) Smile.io support has been very helpful. Highly recommend this app!
Thank you so much for your kind words! 💛 We're glad to hear that Shelby was able to provide a quick and clear explanation, we’ll be sure to share your feedback with Shelby! 😊 - Smile.io Team ✨
An excellent, cost-effective, and easy to use loyalty solution that instantly improves CLV and ROI. Smile's customer support, especially Hannah, is one of my favorite features of this app. They are prompt in responding to any questions I may have and their instructions are clear, easy to understand, and thorough. A big shout out to Shelby for their support. You cannot go wrong with using this app in your Shopify store.
Thank you so much for this incredible review! 💛 We're thrilled to hear that you’re finding value in Smile as a cost-effective and easy-to-use solution. It means a lot to know our support team has made a positive impact, we’ll be sure to pass your shoutout along to Shelby! 😊 We truly appreciate your recommendation and support! - Smile.io Team ✨
Some of the help articles on help.smile are outdated, but I have had great success by chatting with the AI bot and the subsequent real people once I've stumped the AI bot. I have been able to get answers to my questions in a timely manner and create a really amazing loyalty program.
Thank you so much for your thoughtful feedback! 💛 We really appreciate you pointing out the help article experience, and we’re glad to hear that our team, both AI and human, was able to support you and get you the answers you needed. It’s wonderful to know you’ve been able to build an amazing loyalty program! 😊 - Smile.io Team ✨
Réponse rapide et efficace, mon problème a été résolu en quelques minutes. Encore un grand merci à Erin !
Merci beaucoup pour votre retour ! 💛 Nous sommes ravis d’apprendre que votre problème a été résolu rapidement et efficacement. Nous transmettrons votre message à Erin, cela lui fera très plaisir ! 😊 - Smile.io Team ✨
Smile.io has been terrific. Their support team, Lynn & Shelby have been so great and helped me clean out thousands of discount codes and identified a problematic email issue I would have never caught on my own. I'm really impressed with the level of hands-on help. I highly recommend them.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Lynn and Shelby were able to support you so thoroughly, from cleaning up discount codes to identifying that tricky email issue. It means a lot to know our hands-on approach made a difference. We truly appreciate your recommendation! 😊 - Smile.io Team ✨
Thank you so much for the 5 stars! 💛 We truly appreciate your support, we’re here if you need anything 😊 - Smile.io Team ✨
Thanks for the 5-star rating! 🌟 We’re grateful for your support and always here if you need anything 💛 - Smile.io Team ✨
Fast and friendly support!
We truly appreciate the 5 stars! 💛 Thank you for your support, we’re here if you need anything 😊 - Smile.io Team ✨
Very easy to use in store! our customers love it
Thank you so much for your kind words! 💛 We're so glad to hear that you find Smile easy to use in-store and that your customers are loving it. We truly appreciate your support! 😊 - Smile.io Team ✨
One of the best things about Smile is their support team. Every time we've had a question or needed help, the team has been incredibly responsive, patient, and professional. They always take the time to explain things clearly and make sure our questions are fully answered. Even when we have more complex requests, they're willing to work through them with us and help find the best solution. Great customer support makes a huge difference, and Smile has consistently exceeded our expectations. It's been a pleasure working with the team, and we truly appreciate all of their help.
Thanks so much for the 5-star rating! 🌟 It means a lot, we’re always here if you need anything 💛 - Smile.io Team ✨
Thanks so much for the 5 stars! 💛 We truly appreciate your support, we’re here if you need anything 😊 - Smile.io Team ✨
Very good and fast customer support from Lynn! I've been using the app for several months and really find it easy to use.
Thank you so much for your kind words! 💛 We're so glad to hear that you’ve had a great experience using Smile and that Lynn was able to provide fast and helpful support. We’ll be sure to share your feedback with her! 😊 - Smile.io Team ✨
Thanks so much for the 5-star rating! 🌟 We’re grateful for your support and always here if you need anything 💛
Thanks for the 5-star rating! 🌟 It means a lot to us, we’re always here if you need anything 💛
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