Smile: Loyalty Program Rewards

Oct. 2, 2025

Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!

Oct. 2, 2025

Phenomenal customer service!

Oct. 2, 2025

Great app, super helpful team

Oct. 1, 2025

Super easy (almost too easy) and VERY helpful customer service.

Oct. 1, 2025

Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.

Oct. 1, 2025

Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!

Oct. 1, 2025

Perfect experience

Oct. 1, 2025

Very quick responses to enquiries, and very helpful to test out edge use case features. The base Smile.io app does everything we want it to as standard!

Sept. 30, 2025

Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \

Sept. 29, 2025

Sept. 29, 2025

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

Sept. 29, 2025

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

Sept. 28, 2025

Highly recommended. Support from Karen was great.

Sept. 29, 2025

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team. ********************* Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

Sept. 27, 2025

The support team is wonderful. Thanks to Joana, she is so helpful and solved my issue right away.

Sept. 26, 2025

Sept. 26, 2025

I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.

Sept. 26, 2025

Very impressed with this app. Extremely clean and indepth UI. Integrates very easily. Looks highly professional. Best part: The support staff are probably the best I've deal with in 3+ years of using Shopify daily and working with numerous apps.

Sept. 26, 2025

We've been using Smile.io for a while and have upgraded over time. The features are very useful and the loyalty programme definitely increases our customer retention and sales. The customer service is fast and knowledgeable!

Sept. 26, 2025

Really helpful and attentive customer service from Erin. Patience of a saint as I try to navigate setting up referrals and making changes to our company's point system. Not that it's overly complicated, I'm just not tech savvy at all!