Smile: Loyalty Program Rewards

Aug. 14, 2023

This app helps us make a closer connection with our customers. After new updates, the Growth plan is the most valuable to choose. Their customer services have quick responses and professional skills, especially Lisa.

Aug. 14, 2023

Lisa provided fast, clear, and meaningful answers to questions, and also used awesome GIFs! Thank you!!

Aug. 13, 2023

This App works so well in my store and processes customer conversion. I really appreciate what it has done for my store, the user experience is very smooth. And the support team also did a great job. Whenever I have a need, they help me as much as possible, and the service attitude and efficiency are great. In general, 5 stars for this App and the people behind it.

Aug. 12, 2023

Fantastic experience! David from smile was very helpful activating additional integrations and support looks to be very responsive. Almost plug and play, mainly use it for reviews on product pages and also refer a friend with klaviyo

Aug. 10, 2023

Incredibly helpful in getting our second business set up with the system and also saved us money on our existing business by shifting us to a more suitable plan. Couldn't have gotten any better customer service from Hannah. Thanks Guys.

Aug. 9, 2023

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

Aug. 9, 2023

We've been using the app for quite some time now, and it actually helped a lot to increase the referral process. It's simple, easy to use and understand and great for starting out a rewards program. Also, customer support was quick and spot on replying to our questions (shout out to David for helping us sort out tagging customers inside Shopify).

Aug. 9, 2023

Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours

Aug. 9, 2023

The service from these guys is terrific- David on their team was happy to jump on a call and help me with my solution and it took all of 5 minutes. The best!

Aug. 7, 2023

Early days for us with this app but support have been very responsive and helpful so far. Seems easy to use which is a plus

Aug. 7, 2023

very responsive and helpful. I was transitioning loyalty members from Toast to Shopify using Smile. Figured out with the help of Lisa that you need to upload the list of customers into your shopify customers and then upload the points balance into Smile. It made the transition very easy. Thanks

June 17, 2025

Smile: Loyalty & Rewards is very user-friendly! Easily chat for support with any questions or concerns. They reply very promptly and can resolve most issues within a short amount of time. Very satisfied with the customer service they provide. Thanks for the support.

Aug. 28, 2024

Smile works great and the support is top notch. I had some questions this morning and was on a google meet call within minutes and they went above and beyond to help resolve my questions. Highly Recommended. Update: Support continues to be amazing and this app has generated a ton or repeat buyers.

Aug. 4, 2023

Lisa was awesome! She helped me with such kindness! I had an issue with the rewards launching but it was being weird but she was nice and patient!

Aug. 4, 2023

We have been using Smile.Io for about 14 months. As we have grown the app has worked well for us. The support team - in particular David - has been very helpful. As we have grown there have been things we needed help with and they have always been able to help and accommodate our needs. Often apps push you to move to higher levels before you are ready or able to move but Smile has always been able to show us how to manage things or help us when needed.

Aug. 4, 2023

I've had a wonderful experience using Smile.io. What truly stands out is their customer support team - they are incredibly responsive and always eager to help. Their dedication to resolving issues and answering queries is commendable, making the whole user experience smooth and enjoyable. If you're looking for an app that not only offers great features but also top-notch customer service, I highly recommend Smile.io. Keep up the excellent work!

Aug. 3, 2023

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Aug. 3, 2023

Smile is a very easy to use Rewards & Loyalty App. We have been running with it for over 6 months now and it was easy enough to set up, links well with our email marketing and if we have any questions regarding the features, support has been quick to respond and very thorough in their response. Thanks for all your help Hannah!

Nov. 13, 2023

Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)

Oct. 27, 2023

Quick customer service response time. Very helpful and easy app to use...customization is easy. glad I signed up.