All reviews

Rating Breakdown

  • 5
    91% (3,744 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 29, 2023

It was great chatting experience with Nicole. She was amazing, prompt and very helpful. 5 stars , thank you again, Nicole!

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your kind words! We also think Nicole is super awesome. Let us know if there is anything else we can help you with :)

5 / 5 Share

July 19, 2023

A special thanks to Jade who has been a great help on Smile. I recommend this app for every e-commerce.

Using app

12 months

Total reviews

18

Average rating

4.7

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

July 19, 2023

Hannah was very helpful. She managed to show me all the steps to getting my customer emails correct.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

We appreciate your kind words! We also think Hannah is super awesome. Let us know if there is anything else we can help you with :)

5 / 5 Share

July 17, 2023

Customer service and support are great. The app is slick and very easy to use. Jade specifically was awesome when I had a question about how something worked. Quick and to the point! This app is worth every penny!

Using app

12 months

Total reviews

6

Average rating

4.2

Developer Reply

We appreciate your kind words! Thank you. We are so glad you find Smile easy to use. We also think Jade is super awesome. Let us know if there is anything else we can help you with :)

5 / 5 Share

July 17, 2023

The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review! We're so glad that our Klaviyo integration is helping add to your customer experience and that our support was quick and helpful. Don't hesitate to reach back out if there is anything else we can do for you :)

5 / 5 Share

July 15, 2023

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

Using app

Over 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! 💛

5 / 5 Share

July 14, 2023

Excellent support, I would recommend this app for every Shopify store. Thank you Jade you were awesome.

Using app

27 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team

5 / 5 Share

July 14, 2023

The team is very helpful and quick to respond, thanks to Jade for helping answer all of our questions.

Using app

Over 2 years

Total reviews

9

Average rating

4.8

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting ❤️ - Jade & The Smile Team

5 / 5 Share

July 13, 2023

Lisa was so helpful and attended to my questions perfectly about Smile plans and integrations. I am very grateful for all the solutions she provided. Thank you so much Smile Team!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! 🤩 It was a pleasure chatting with you 💛 Lisa - Smile Team ✨

5 / 5 Share

July 13, 2023

Amazing. Super useful app. No major complaints. User friendly and most of the features are free. Thank you.

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 12, 2023

The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 12, 2023

Let me commend Hannah for her remarkable professionalism and expertise. From the moment I reached out for help, she displayed genuine care and made me feel heard. Her attentiveness to my concerns and willingness to go above and beyond truly made a difference. I was met with a level of support that exceeded my expectations.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We think Hannah is awesome too. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 11, 2023

Lisa helped me quickly and answered my questions! Plus she messaged cute gif pictures in our conversation to say hey!

Using app

About 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thanks so much for taking the time to leave this kind review! It was a pleasure chatting with you 😊 Lisa - Smile Team ✨

5 / 5 Share

July 11, 2023

Simple and effective. Easy to use. Instant and great support. Thoughtfully designed the product. No complications very straightforward to refer and earn.

Store

thedeconstruct

Using app

6 days

Developer Reply

Thanks so much for taking the time to leave a review. We are so glad that you find Smile very easy to use, and enjoyed your experience with our support team! Let us know if there is anything else we can help you with 😊

5 / 5 Share

July 11, 2023

Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team

5 / 5 Share

July 10, 2023

I love this app so far! Very smooth interface and easily customizable. Not to mention their support answers within 5 minutes. Jade is great! Thanks Smile.io

Store

Crain of California

Using app

About 2 months

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

5 / 5 Share

July 10, 2023

instant support , they are very supportive other review i will place once i use there services , thank you for free plan

Store

Gyros Farm

Using app

8 minutes

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 7, 2023

This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

5 / 5 Share

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with. Cheers David

5 / 5 Share

July 6, 2023

Great customer service! Had an issue with the app and it was solved quickly in a few minutes :) Recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team