All reviews

Rating Breakdown

  • 5
    91% (3,795 ratings)
  • 4
    6% (238 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 91% (3,812)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2023

Very helpful customer service. Jade made all the difference and answered all of my questions and helped me find solutions to my issues. Great Job

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 14, 2023

I'm new but everything has been great so far. I did my research for about a week before i signed up. Compared to the competition Smile was the better choice. The customer service is great. Fast and helpful.

Using app

5 days

Total reviews

6

Average rating

4.7

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 13, 2023

Great rewards program to be apart of & an even better support team! Nicole has helped us understand so much about the app in such a short amount of time! Thank you Nicole & Smile team!

Using app

Over 2 years

Total reviews

4

Average rating

4.3

Developer Reply

Thanks so much for taking the time to leave a review! We are happy to help you and are so glad you are enjoying Smile so far. Don't hesitate to reach back out if there is anything else we can help you with :) -Nicole

5 / 5 Share

Sept. 13, 2023

Nicole is amazing!!! So easy to work with and super knowledgable!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review, and are happy to help you anytime. Don't hesitate to reach back out if there is anything else we can help you with! -Nicole :)

5 / 5 Share

Feb. 18, 2026

Super simple to use, the free plan is so robust! we have a great reorder rate thanks to smile and the rewards program we have used.

Using app

Almost 6 years

Total reviews

8

Average rating

4.8

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Sept. 13, 2023

Great app, simple to setup and excellent customer service, strongly recommend.

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review! Thanks so much :) We are so glad that you are enjoying Smile! Let us know if there is anything else we can do for you.

5 / 5 Share

Sept. 12, 2023

The app is great, as of now using the free plan. Whenever I have questions I go to the support. Jade was really helpful and quick to answer my questions.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 11, 2023

Mackenzie Crary is amazing, she was able to resolve our issue in a few minutes. Thank you so much for your support.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We think Mackenzie is amazing as well! Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Sept. 11, 2023

An App to recommend! Go for it! (And also big thanks to Lisa for the amazing Help! (Hero of the Day))

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨

5 / 5 Share

Sept. 5, 2023

Great customer service/help

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

Sept. 11, 2024

We asked about a feature over a year ago. Lisa reached out to advise this feature was added to the Smile platform before it was even announced. Great customer service!

Using app

About 4 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Ezra — we think he's pretty great, too! 😊 Please do not hesitate to reach out again if you have more questions. Cheers! Smile Team✨

5 / 5 Share

Sept. 3, 2023

Andrea was very lovely to work with. She showed me everything I needed promptly and allowed me to get my work done

Using app

About 3 hours

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for your kind review, we really appreciate it! We'd be happy to assist if you have any questions and can't wait to see your business grow! - Smile team.

5 / 5 Share

Sept. 1, 2023

Great way for customer to redeem loyalty points

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your kind review. We really appreciate it! 💖

5 / 5 Share

Aug. 31, 2023

I SUPER recommend Smile's Rewards app! They have THE BEST support staff and the program has totally incentivized my customers to come shop again. LOVE IT!!!

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review 💛💖 We appreciate it so, so much & look forward to seeing your business grow 🚀🌈 Let us know if there is ever anything else we can help you with 😊 Smile Team✨

5 / 5 Share

Aug. 31, 2023

I love Smile.io. Several customers have already redeemed points. The interface is user friendly and pleasing to the eye. And their customer service is friendly and knowledgeable.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review 💛 We are so glad to hear that your loyalty program is off to such a great start 🚀🌈 Can't wait to see where it goes! We'll be here if there is ever anything else we can help you with 😊 Smile Team✨

5 / 5 Share

Jan. 29, 2025

Thank you for your quick assistance!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with David — we think he's pretty great, too! 😊 Please do not hesitate to reach out again if you have more questions. Cheers! Smile Team✨

5 / 5 Share

Aug. 30, 2023

Extremely happy with the smile program. Tons of features and controls to customize the program to fit our brand. It is very easy to figure out how to setup everything the way we want it. Support is always a chat away and very quick to respond.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! The Smile Team ✨

5 / 5 Share

Feb. 3, 2025

So far every time we contact customer service for questions, the agents have been super helpful. Jade was the most recent agent who helped, she was able to look into a customers account and help us give them their points back. The help is always prompt, and easy to understand. Adding that each time we have reached out to customer service they have been extremely helpful in answering all of our questions. And it has been quick to get in touch with someone which is very helpful. Recently Shelby has been helping us out a bunch.

Using app

About 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

July 14, 2024

Very responsive and helpful

Using app

Almost 6 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind words we really appreciate it. We've reached out via email to see how we can improve our service Best regards The Smile Team

5 / 5 Share

Aug. 29, 2023

They have great support, easy to use. Very helpful. Had a question, answered right away, and once you get it set up you're golden.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure chatting with you! Lisa - Smile Team ✨