Smile: Loyalty Program Rewards

Aug. 9, 2023

We've been using the app for quite some time now, and it actually helped a lot to increase the referral process. It's simple, easy to use and understand and great for starting out a rewards program. Also, customer support was quick and spot on replying to our questions (shout out to David for helping us sort out tagging customers inside Shopify).

Aug. 9, 2023

Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours

Aug. 9, 2023

The service from these guys is terrific- David on their team was happy to jump on a call and help me with my solution and it took all of 5 minutes. The best!

Aug. 7, 2023

Early days for us with this app but support have been very responsive and helpful so far. Seems easy to use which is a plus

Aug. 7, 2023

very responsive and helpful. I was transitioning loyalty members from Toast to Shopify using Smile. Figured out with the help of Lisa that you need to upload the list of customers into your shopify customers and then upload the points balance into Smile. It made the transition very easy. Thanks

June 17, 2025

Smile: Loyalty & Rewards is very user-friendly! Easily chat for support with any questions or concerns. They reply very promptly and can resolve most issues within a short amount of time. Very satisfied with the customer service they provide. Thanks for the support.

Aug. 28, 2024

Smile works great and the support is top notch. I had some questions this morning and was on a google meet call within minutes and they went above and beyond to help resolve my questions. Highly Recommended. Update: Support continues to be amazing and this app has generated a ton or repeat buyers.

Aug. 4, 2023

Lisa was awesome! She helped me with such kindness! I had an issue with the rewards launching but it was being weird but she was nice and patient!

Aug. 4, 2023

We have been using Smile.Io for about 14 months. As we have grown the app has worked well for us. The support team - in particular David - has been very helpful. As we have grown there have been things we needed help with and they have always been able to help and accommodate our needs. Often apps push you to move to higher levels before you are ready or able to move but Smile has always been able to show us how to manage things or help us when needed.

Aug. 4, 2023

I've had a wonderful experience using Smile.io. What truly stands out is their customer support team - they are incredibly responsive and always eager to help. Their dedication to resolving issues and answering queries is commendable, making the whole user experience smooth and enjoyable. If you're looking for an app that not only offers great features but also top-notch customer service, I highly recommend Smile.io. Keep up the excellent work!

Aug. 3, 2023

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Aug. 3, 2023

Smile is a very easy to use Rewards & Loyalty App. We have been running with it for over 6 months now and it was easy enough to set up, links well with our email marketing and if we have any questions regarding the features, support has been quick to respond and very thorough in their response. Thanks for all your help Hannah!

Nov. 13, 2023

Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)

Oct. 27, 2023

Quick customer service response time. Very helpful and easy app to use...customization is easy. glad I signed up.

Aug. 2, 2023

I have looked at several loyalty programs and have settled on Smile. The free tier provides good features to start out, and the customer service is very responsive.

Aug. 2, 2023

Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).

Aug. 1, 2023

Loving the app! And the support is amazing! I thought I would have to upgrade my subscription to gain some functionality I need, but I reached out to chat support (who responding in less than 1 minute) who pointed me to just what I needed without having to upgrade!

Aug. 1, 2023

LISA IS AWESOME! THANK Youuuuu! Love the app and they respond quickly, they're professional! Have a good day

Aug. 1, 2023

Lisa was super helpful and attentive when finding information about our loyalty and rewards program settings.

Aug. 1, 2023

This app has been easy to use. It's all working in the background with no assistance from us and my customers are getting rewarded! I have only had one issue ( and it was not the app's fault) and they sent me instructions to fix it quickly. I am very happy and highly recommend Smile Loyalty and Rewards.