All reviews

Rating Breakdown

  • 5
    91% (3,743 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 17, 2023

The lovely people from Smile are awesome, super helpful when something is needed and a solution is never far away. Always a pleasure to deal with them and we've been doing so for years. <3 Jimmy Joy

Using app

About 5 years

Total reviews

9

Average rating

5.0

Developer Reply

We're all extra delighted by this wonderful review! 🤩 Pleasure is ours, and we look forward to supporting you in many more achievements to come 🚀 Smile Team 💛

5 / 5 Share

Nov. 30, 2023

Très bonne communication, et excellent service.... AAAAAAAAAAAAAAA+++++++++++++++++

Using app

7 months

Total reviews

4

Average rating

4.5

Developer Reply

Thanks so much for taking the time to leave this kind review 😊 Smile Team ✨

5 / 5 Share

May 10, 2023

The representative was very kind and helpful. Thanks Lisa! It's my first time using the app. So far so good.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing to impress 🤩 - Lisa & the Smile Team💛

5 / 5 Share

May 10, 2023

Nice app and fast customer service... Hope you will get help from sunshine Jade. Thank you for your service!

Using app

About 1 month

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3

5 / 5 Share

May 8, 2023

Thank you, Nicole, for your quick help! Loving the simplicity of this app as well as the customer service.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team

5 / 5 Share

June 30, 2023

Had a negative experience first , then Nicole from customer service helped us sort everything out and get the best out of our App. Smile.io have allowed our retail location to collect and retain more customers and allow for an enjoyable experience for our customers.

Using app

2 months

Total reviews

1

Average rating

1.0

5 / 5 Share

May 5, 2023

Support was great, was able to help resolve our issues quickly. Wonderful service. Very helpful to us.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3

5 / 5 Share

May 4, 2023

Nicole has been super helpful, answering my questions and helping me the same day with issues I was having which are now totally resolved

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team

5 / 5 Share

May 2, 2023

Quick response to all the questions! I just wish the starter pack were a bit less expensive. But overall, the customer support and launching the app into my platform was easy and simple. Highly recommend

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)

5 / 5 Share

May 2, 2023

They have the best customer service! Answered so quickly and made it easy to make updates! Highly recommend.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We are so glad that our team was able to help you quickly today :) Let us know if there is anything else we can help you with!

5 / 5 Share

May 2, 2023

Nicole was wonderful. She got to the root of my problem within 3 messages and was very friendly. She even provided some videos for further assistance.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

It was so great chatting with you today. Thanks for your kind words and for taking the time to leave a review. Let us know if you ever need anything else! -Nicole

5 / 5 Share

May 2, 2023

Great customer service. We needed an app to unify our online and in-store locations and has worked seamlessly for us to offer rewards both online and in-store.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3

5 / 5 Share

May 1, 2023

Amazing program ! fast help ! very happy I picked this for my website, i will keep using this. thank you

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)

5 / 5 Share

April 28, 2023

Una gran aplicación para nuestros clientes, muy intuitiva y fácil de utilizar. Y una parte importante es su soporte, rápido y muy amable.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Gracias por tomarse el tiempo para dejar una reseña, estamos felices de que Smile haya sido fácil de configurar, fue un placer ayudar hoy. ❤️- Jade & The Smile Team

5 / 5 Share

April 27, 2023

So far I am loving the app, I have yet to launch to my customers, but getting it set up has been pretty easy, the support team is prompt to reply and help me out, phew!

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 27, 2023

Una aplicación bastante buena, yo utilizo actualmente la versión FREE y tengo varios clientes que se registraron gracias a esta aplicación de LEALTAD. Recomiendo instalar para tu negocio, y tenes la ayuda del soporte en el chat que te ayuda al instante. EXELENTE ATENCIÓN.

Using app

15 days

Total reviews

6

Average rating

5.0

Developer Reply

Gracias por tomarse el tiempo para dejar una reseña, fue un absoluto placer atenderlo hoy y me alegra saber que Smile ha sido útil para su negocio. :) <3 -Jade & The Smile Team

5 / 5 Share

April 27, 2023

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 26, 2023

Only a few days in, but so far it's been a great user friendly tool! Integration is extremely easy and the support team is the best!

Using app

2 days

Total reviews

6

Average rating

4.7

Developer Reply

Thank you for taking the time to leave a review, we are super happy to hear that Smile has been great so far ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 26, 2023

So far so good!! I am loving the fact that I can give back to my customers- and how easy it is to use this app!!

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, we are super happy to hear that Smile is making an impact ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 26, 2023

Great app and really helpful customer service staff, really pleased that we started using Smile.io for our rewards programme.

Using app

9 days

Total reviews

5

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨