All reviews

Rating Breakdown

  • 5
    91% (3,795 ratings)
  • 4
    6% (238 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 91% (3,812)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 14, 2023

Excellent support, I would recommend this app for every Shopify store. Thank you Jade you were awesome.

Using app

27 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team

5 / 5 Share

July 14, 2023

The team is very helpful and quick to respond, thanks to Jade for helping answer all of our questions.

Using app

Over 2 years

Total reviews

9

Average rating

4.8

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting ❤️ - Jade & The Smile Team

5 / 5 Share

July 13, 2023

Lisa was so helpful and attended to my questions perfectly about Smile plans and integrations. I am very grateful for all the solutions she provided. Thank you so much Smile Team!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! 🤩 It was a pleasure chatting with you 💛 Lisa - Smile Team ✨

5 / 5 Share

July 13, 2023

Amazing. Super useful app. No major complaints. User friendly and most of the features are free. Thank you.

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 12, 2023

The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 12, 2023

Let me commend Hannah for her remarkable professionalism and expertise. From the moment I reached out for help, she displayed genuine care and made me feel heard. Her attentiveness to my concerns and willingness to go above and beyond truly made a difference. I was met with a level of support that exceeded my expectations.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We think Hannah is awesome too. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 11, 2023

Lisa helped me quickly and answered my questions! Plus she messaged cute gif pictures in our conversation to say hey!

Using app

About 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thanks so much for taking the time to leave this kind review! It was a pleasure chatting with you 😊 Lisa - Smile Team ✨

5 / 5 Share

July 11, 2023

Simple and effective. Easy to use. Instant and great support. Thoughtfully designed the product. No complications very straightforward to refer and earn.

Store

thedeconstruct

Using app

6 days

Developer Reply

Thanks so much for taking the time to leave a review. We are so glad that you find Smile very easy to use, and enjoyed your experience with our support team! Let us know if there is anything else we can help you with 😊

5 / 5 Share

July 11, 2023

Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team

5 / 5 Share

July 10, 2023

I love this app so far! Very smooth interface and easily customizable. Not to mention their support answers within 5 minutes. Jade is great! Thanks Smile.io

Store

Crain of California

Using app

About 2 months

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

5 / 5 Share

July 10, 2023

instant support , they are very supportive other review i will place once i use there services , thank you for free plan

Store

Gyros Farm

Using app

8 minutes

Developer Reply

Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)

5 / 5 Share

July 7, 2023

This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

5 / 5 Share

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with. Cheers David

5 / 5 Share

July 6, 2023

Great customer service! Had an issue with the app and it was solved quickly in a few minutes :) Recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team

5 / 5 Share

July 6, 2023

We love Smile. We've been with this app for almost 3 years and love the platform. It's easy to use not just for customers but for us as well on the back end. The customer service is amazing. They are friendly, quick, and really helpful while getting the information across in an easy way.

Store

Siwon

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words we really appreciate your loyalty. Please feel free to reach out if there is anything we can help with. Cheers David

5 / 5 Share

July 5, 2023

Smile is very comprehensive and very easy to use. Moreover, the technicians responded very quickly and solved my problem in a short time. smile really helped me a lot!

Using app

About 8 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We are so glad that you find Smile very easy to use, and enjoyed your experience with our support team! Let us know if there is anything else we can help you with 😊

5 / 5 Share

July 4, 2023

Fast, friendly and even made me laugh all while getting A+ support. Thanks a lot Team Smile for quick service.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this lovely review 💛💖 We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today — I had a good giggle as well 😂 Lisa - Smile Team✨

5 / 5 Share

Dec. 6, 2023

Fast & informative service as always.

Using app

About 6 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We are so glad that you find Smile user friendly, and enjoy our support! Let us know if there is anything else we can help you with :)

5 / 5 Share

July 4, 2023

It's the easiest way to add a fidelity program to your store and pretty user friendly when it comes to configuration and set up.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review. We are glad that you were able to easily set up and configure Smile. Thanks for sharing your feedback. Don't hesitate to reach out if there is anything we can do for you!

5 / 5 Share

June 30, 2023

David was very helpful. Quick and concise, gave me the answers I needed and in a timely manner. He even went out of his way to give me information and data I requested so I could decide on the right plan.

Using app

About 7 years

Total reviews

4

Average rating

4.8

Developer Reply

We really appreciate you taking the time to leave us a review I'm glad we were able to help you. Best regards The Smile team